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Until about six years ago, the wireless world was pretty predictable. BlackBerry and Nokia were the leaders, and everything was growing and stable. Then the iPhone earthquake changed everything. Android soon followed, creating more disruption. Today the global handset leaders are Samsung and Apple. ...

Several years ago, General Motors introduced a groundbreaking service called "OnStar," a wireless technology designed to keep drivers safer on the road. Since the 1990s, GM has used the Verizon Wireless network to link cars with OnStar. However, it announced this week at the Mobile World Congress ...

Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. Some companies are solving that problem by partnering with Support.com -- building customer loyalty, developing a competitive advantag...

Frank Boulben is the new chief marketing officer at BlackBerry and he has his hands full. Did you ever stand in front of a mountain of work and wonder how to get started? Marketing was one of several key weaknesses before RIM became BlackBerry. Can Boulben refresh, reinvigorate and save the smartpho...

It looks as though AT&T Mobility has developed a small cell solution to the wireless industry's spectrum shortage -- a data capacity problem that will affect customers of every carrier. AT&T's is not the only solution -- there will be others as well -- but it is an important one. The wireles...

It looks as though AT&T Mobility has developed a small cell solution to the wireless industry's spectrum shortage -- a data capacity problem that will affect customers of every carrier. AT&T's is not the only solution -- there will be others as well -- but it is an important one. The wireles...

Almost a year and a half ago, I asked a simple question: Will Apple Still Be Apple Without Steve Jobs? At the time, the answer seemed to be a simple "no." Over the next couple of years, Apple would become just another competitor, I predicted -- and unfortunately, that's exactly what is now happening...

So, what is Aereo all about? Well, it's a brand new idea, a Web TV service. The days of the $200 TV bill are numbered, said the CEO of Aereo in a recent interview. This sounds like a good idea, right? Well, the cable television model is old and broken, and the need for lower-cost alternatives is g...

One of two things will happen with the upcoming launch of the brand new RIM BlackBerry 10. Either it will be a success and help RIM get back on a growth curve, or it will end up being like the Palm Pre, loved by the media and analysts yet wanting for sales. Can RIM recover with BlackBerry 10? It's p...

The cloud may be the future, but it's not a bed of roses. The Amazon Cloud had a meltdown on Christmas Eve, affecting many customers who use the service. Companies that use Amazon as their cloud, their customers and workers were all affected. What should we learn from this high-profile meltdown? It ...

A few weeks ago, I read a SmartMoney article titled "10 Things Cable Companies Won't Tell You." I have to admit it was a real eye-opener. We are all aware of a few of these items, but to have them all laid out in one piece was very powerful. It looked at many top cable players such as Comcast, Time ...

The Consumer Electronics Show kicks off Jan. 8 in Las Vegas, and it looks like it will be another big success. So what will be hot during this year's show? There are plenty of new ideas that will wow you. Let's take a quick peek at what we can expect. Gary Shapiro, CEO of the Consumer Electronics As...

Two questions: 1) Which is the best smartphone for you -- an Apple iPhone or one running Google's Android operating system? 2) Which carrier is best for you? A word to the wise -- choose carefully. Once you start down either path, chances are you will stay on it. Why? Because these companies are bui...

Whether you want to or not, you are a player in the industry analyst game. The reason is simple. Industry analysts, for better or for worse, are very influential. If you do a good job, you can positively influence their opinions. If you don't -- or if you are not playing -- then you often suffer. Ei...

The duo that led the Clinton-era FCC, Reed Hundt and Blair Levin, recently published a new e-book titled "The Politics of Abundance." It looks to the success of the 1990's for solutions to today's problems. They lay out a framework and a path to regenerate the kind of growth and innovation we saw du...

C Spire Wireless is joining AT&T Mobility and Verizon Wireless in offering a shared data plan for its wireless service. This lets customers bundle all of their mobile devices on one plan. In general, I like the idea, but shared data plans aren't for everyone. All of these plans are similar, but ...

Earlier this week, I attended the industry analyst meeting for AT&T Mobility in Atlanta, where the discussion encompassed where the company came from, where it is today, and where it is heading tomorrow. I found the content both valuable and enlightening for customers, investors -- and of course...

Earlier this week, I attended the industry analyst meeting for AT&T Mobility in Atlanta, where the discussion encompassed where the company came from, where it is today, and where it is heading tomorrow. I found the content both valuable and enlightening for customers, investors -- and of course...

From time to time, we receive stark reminders of just how delicate our IT systems really are. Disaster preparation has risen to the top of the to-do list at many companies, thanks to the wrath of Hurricane Sandy several weeks ago. How can we maximize our chances of keeping communications open and da...

I have been taking a closer look at two of the brand-new technologies that are really shaking up the computer world. One is Microsoft's Windows 8 operating system with all those funky tiles. The other is the Lenovo Yoga 13 laptop. The changes are many. Some will think all this change is good, others...