Retail

The latest research on consumer behavior shows that one of computing's most basic functions for users -- the search window -- paired with generative AI, is becoming a new tool for creating a more connected experience during customer engagement.

A key pain point for e-commerce merchants expanding their sales to international markets is dealing with customer returns. E-commerce marketing platforms can help retailers solve fulfillment and manage returned products.

Artificial intelligence is behind a significant surge in sophisticated bad bot traffic, which went from bad to worse in the first quarter of this year. Instead of human net surfers, these bad bots generated nearly half of all web traffic.

The retail industry is undergoing a significant transformation driven by the increasing adoption of artificial intelligence. A recent study found that 34% of retailers believe 2024 will be a turning point in the acceptance of AI for the customer experience.

A former "sneaker botter" who for years programmed bots to take advantage of e-commerce platforms now uses his experience to combat bot attacks to raid merchants' websites and prevent Account Takeover (ATO) attacks.

We spoke with CEO Luke Wang about how Surefront's platform unifies PLM, PIM, and CRM software, transforming retail and supply chain management.

From biometric payment cards to digital wallets and Buy Now, Pay Later (BNPL) options, consumers are increasingly drawn to retailers that provide their preferred payment methods.

Mistrust in how online retailers handle their customers' personal information is at an all-time high, costing merchants lost revenue and follow-up orders. Twenty-six percent of consumers have abandoned a brand in the past 12 months due to privacy concerns. Establishing a higher trust level is no lon...

The adage "different strokes for different folks" now guides public relations strategies, particularly in maintaining engagement with diverse generational clientele. Generation Z, sometimes called Zoomers, is the new power kid on the buying block.

Let me share my experiences with Temu and Homary as they compare to their far more expensive U.S. and Japanese competitors. We’ll end with my Product of the Week, the Qualcomm Snapdragon X Elite, which is currently between six and 12 months ahead of AMD and Intel and sets the near-term bar for the...

Let's explore key insights into UX design, highlighting essential best practices, common mistakes, and the latest trends that are shaping the future of e-commerce.

Digital signage itself is not radically new. What is new, however, are the improved features and artificial intelligence behind the network delivery.

Retailers are not wasting any time in pushing the gen AI agenda. However, they may be moving a bit too fast by overlooking some valid concerns about unrecognized risks.

Online shopping returns cost retailers billions of dollars, pump tonnes of carbon dioxide into the atmosphere, and dump billions of pounds of waste into landfills, according to a global plastics cleanup company report.