A new fraud ring called Proxy Phantom is using sophisticated credential stuffing attack methods to take over customer accounts for U.S.-based e-commerce merchants. The latest research from digital trust and safety firm Sift demonstrates fraudsters' relentless innovation and reinforces retailers' nee...

Cancel culture and politics aside, one of the more brutal threats lurking in the shadows of the internet is the slander industry. All too often, unsuspecting people become victims of websites that promote slanderous, often unverified information about individuals. This false and vilifying informatio...

As the value of cryptocurrencies continue to soar, new investors are eager to get in on the action, and scammers are more than willing to accommodate them. According to the Federal Trade Commission, claims of losses from cryptocurrency fraud skyrocketed from October 2020 to March 2021. The median lo...

From coin shortages and curbside operations to contactless transactions, how consumers pay for their purchases has been completely transformed during the pandemic. Marketers expect that transformation to continue and expand. It is not just family staples that are seeing a jump in consumer digital pa...

Major information technology providers opposed to the broadening of class action litigation related to consumer protections have taken their case to the U.S. Supreme Court. The companies are hoping the court will strike down a lower court ruling which makes it easier for consumers to file class acti...

Lost customers and revenues are caused by password sharing and friction created at websites by onerous authentication procedures, according to a new report. The report explained that if accounts are being shared by multiple users, service providers are less likely to accurately monitor usage and are...

Half of consumers who originally planned to return to their pre-pandemic in-store shopping routines once coronavirus is under control now plan to stick with online shopping. That shift in preferences means that e-commerce merchants must keep up with trending ways to market, sell, and prevent fraud. ...

The most vulnerable cybercrime victims are young adults and adults over 75, according to the latest research revealed in the LexisNexis Risk Solutions biannual Cybercrime Report. The report reveals how unprecedented global change in 2020 created new opportunities for cybercriminals around the world,...

Catastrophic events, like a pandemic, coupled with hasty technological change such as many people forced to work from home immediately, have been a rich environment in the past for phishers, who use deception to infect machines with malware, steal credentials, and invade corporate networks. However...

Cyberattacks are increasing in frequency, ramping up the data privacy threats they pose to government agencies and businesses alike. Governments both domestic and foreign need to step up efforts to pass legislation that bolsters technological defenses this year, warn privacy groups. Stiffer privacy ...

EXPERT ADVICE

‘Tis the Season for Online Counterfeits

To help consumers, and give e-tailers a heads up about better security, the E-Commerce Times discussed holiday shopping issues with a panel of cybersecurity experts. They offered advice on how consumers can avoid buying counterfeit products; and analyses of how fake goods affect the broader retail ...

Healthcare records were digitized to help prevent medical errors such as misdiagnoses and mistakes with medication, but electronic health records have made it easier for bad actors to steal patients' highly personal information. Cybercriminals are further motivated by the fact that patient medical r...

To deliver exceptional customer experiences at-scale, retailers need to have their finger on the pulse of changing consumer expectations. Modern consumers expect checkout to be seamless and safe, no matter the digital channel or their geographic location. Let's look at best practices that retailers ...

Users of video conference tools should be aware of the growing risk of impersonation attacks. Cybercriminals are capitalizing on the exponential increase of users turning to Zoom and other platforms to collaborate across work and friend networks. Researchers have identified attacks stemming from Au...

How does the quality of customer service delivered by government compare to that of the private sector?
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