Nearly 400 top-level corporate executives at software and device firms responded to a Revenera survey revealing the growing importance of SaaS and subscription models for the software industry. The study shows that today's dominant software monetization models are subscription and perpetual licensin...

A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth for customer data and are strapped with subpar personalization capabilities.

For years, affiliate marketers, social media companies, online marketplace platforms, and search engines alike have enjoyed the seemingly ubiquitous tax-free landscape from their digital activities afforded to them by the United States' Internet Tax Freedom Act of 1998. However, that could all be ch...

OPINION

The Global Information Network

Let's start a new meme/hashtag/acronym: Global Information Network, or GIN. I know there's double entendre here, but we're entitled to have a modicum of fun in life, no? I've been writing about the coming of an information utility for a while, but even my visions don't match what we're watching unfo...

ANALYSIS

Where Does Oracle Go From Here?

If you follow a market long enough and if it's a successful marketplace, you notice that some of the companies in it go through a succession of moves; first in new products and then in finance. The confusion comes when a company like Oracle lives through multiple up and down cycles. When you look at...

Are you looking for a way to reinvent the traditional vendor marketplace? Consider adding composable commerce to your bag of tricks. This marketing approach enables businesses to bring to their brands a distinct method to continuously optimize their customers' experiences.

Organizations are taking advantage of online learning platforms to provide fast and cost-effective knowledge transfer, to and from anywhere in the world. We spoke with several experts in the field of learning management systems to get a sense for what's happening with e-learning in the business sphe...

Beginning in October, which is Cybersecurity Awareness Month, Amazon will make available to the public the training materials it's developed in-house to keep its employees and sensitive information safe from cyberattacks. It also offer "qualified" AWS customers a free multifactor authentication devi...

Microsoft's new Cloud PC with Windows 10/11 service potentially offers a way for some Linux users to sidestep what could be the last barrier for businesses to adopt the Linux desktop without leaving behind must-have Windows applications. But if you lack a company's backing, for the time being you ca...

Today the Linux community is estimated to be 86 million users strong. It has become the backbone of large enterprises and is installed in government systems and embedded in devices worldwide. As people around the world celebrate and discuss 30 years of Linux, the focus, rightly so, is on supercomput...

Businesses are flocking to software-as-a-service applications as a means to improve the efficiency of their operations and the productivity of their employees, but weak control of access to cloud apps is putting the data of many organizations at risk. According to a study by DoControl, the average 1...

August 25 marks the 30th anniversary of the release of a free computer operating system that revolutionized nearly every industry and helped spread the open-source movement globally. Today, Linux is everywhere in industry as it dominates servers and networking; is the driving force behind cloud comp...

With more amounts of data to manage, organize, and make sense of, robotic processes are becoming increasingly valuable to businesses seeking to save time and be more efficient. It's here that RPA comes into play and has become an important component to businesses operations and serving customers.

Linux entered the world of technology with little more than a kernel to call its own. That was the intent of a young computer science student from Helsinki named Linus Torvalds in doing this personal fun project. In 1991, he created code that would become the basis for a completely new approach to o...

How does the quality of customer service delivered by government compare to that of the private sector?
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