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December 14, 2017
ajit-pai-fcc-meeting-net-neutrality
The FCC on Thursday voted 3-2 to repeal Obama-era Net neutrality rules that prevented ISPs from blocking, throttling or otherwise giving preferential treatment to customers. Backers of the repeal characterized it as promoting greater technological innovation and freedom to conduct business. FCC Chairman Ajit Pai spearheaded the reversal of the Title II Net neutrality regulations. [More...]

December 13, 2017
net-neutrality
A group of 21 leading technology pioneers, including Apple Computer cofounder Steve Wozniak and World Wide Web inventor Tim Berners-Lee, signed an open letter to key congressional leaders asking them to pressure FCC Chairman Ajit Pai to cancel Thursday's planned vote to repeal Net neutrality. The process is severely flawed, they argued, and a rules repeal poses an imminent threat to the Internet. [More...]

December 13, 2017
crm-tech-trends-decentralization
One of the big stories of next year might be decentralization. Decentralization is what it sounds like: pushing centralized processes and decision-making to the periphery, where it is believed people can be more effective at dealing with whatever is on tap. Western democratic capitalism runs circles around Soviet style centralized command-and-control economics. [More...]

December 12, 2017
nanopay-b2b-cross-border-payments
Nanopay has unveiled a new platform that will let companies process business-to-business payments between bank accounts across borders. The platform is currently in private beta. It will become generally available in February, initially enabling cross-border payments between Canada and the United States. Cross-border payments with India and China will be added in Q2. [More...]

December 11, 2017
federal-agencies-cloud-security
Many federal government IT managers used to be wary of the shortcomings of migrating to cloud technology because of potential data security problems affecting email, business systems, personal data records and, especially, national security operations. However, after the federal "cloud first" initiative's six-year effort, there are signs that federal IT managers have changed their assessment. [More...]

December 11, 2017
artificial-intelligence-machine-learning-sales
At some point, the discussion about artificial intelligence and sales is going to mature. Too many people still think AI for sales will resemble C-3PO, a bumbling assistant that gets in the way more often than not, or the Hal 9000, subverting the sales process in ways that endanger the very existence of the sales person. As the discussions mature, the reality is becoming clearer. [More...]

December 7, 2017
bitcoin
Cryptocurrency bitcoin soared to $16,777 on Thursday, reaching a market capitalization of $274 billion, according to Bloomberg's composite of exchanges. That was up from just $10,000 last week, and up some 1,500 percent from the beginning of 2017. The latest price increases have come as bitcoin increasingly has been recognized as a legitimate form of currency. [More...]

December 7, 2017
Why is it that in-flight WiFi is almost always problematic? Every time I take a commercial flight, I sign up for the GoGo WiFi service -- and every time I am disappointed by something. My experience last week flying on Delta was no exception. After takeoff, I struggled to connect my iPhone. After spending quite a long time making unsuccessful attempts, I gave up in frustration. [More...]

December 6, 2017
customer-experience
Customer experience improvements have become an important part of companies' digital transformations, according to survey results Mitel released Tuesday. More than 2,500 senior IT decision makers across North America, the UK, France, Germany and Australia responded to the survey. The participants represented businesses ranging from 250 to 10,000-plus employees in a wide range of industries. [More...]

December 5, 2017
net-neutrality
FCC Chairman Ajit Pai's long-brewing plan to repeal Net neutrality has the broadband, telecom and entertainment worlds at loggerheads. The commission's expected Dec. 14 vote could result in a complete rewrite of the script for the Internet's competitive landscape and consumer protection models. The repeal of Net neutrality would end restrictions imposed by the Obama administration in 2015. [More...]

December 4, 2017
ecommerce-website-upgrades
Let's face it: Your website is central to your e-commerce business. Upgrading your website is one of the most important things you can do to bring in new customers and sell more products. Sometimes, though, it's difficult to know exactly how to improve your site. To help you out with that dilemma, here are three ways to refresh your website and boost your business without breaking the bank. [More...]

December 4, 2017
b2b-marketing
Product reliability and ease of use are key for B2B technology marketers, suggests a recent survey of technology product and service decision makers in the U.S. Four hundred B2B tech buyers participated in the survey, conducted for Lavidge by WestGroup Research. Overall, 68 percent cited reliability as the most critical criterion in their purchase decisions; 64 percent said ease of use was key. [More...]

December 2, 2017
amazon-web-services-internet-things-iot
AWS shone a spotlight on IoT and machine learning technologies earlier this week, with the announcement of a new operating system and several new services designed to encourage radical expansion of their deployment and use across multiple industries. The new OS, Amazon FreeRTOS, simplifies development, deployment, security and maintenance of microcontroller-based edge devices, according AWS. [More...]

November 30, 2017
Snap aims to combat fake news on Snapchat by separating content from professional creators from postings by friends and family. Stories and Chats from friends will appear on the left side of the camera, while Stories from content creators, publishers and other members of the community will appear on the right side. Snapchat aims to disentangle "social" from "media," noted Snap CEO Evan Spiegel. [More...]

November 30, 2017
spq-configure-price-quote
Configure, Price, Quote systems have a name problem. When they debuted, their basic functions gave a name to the category that was self-explanatory, and it fit well. As with any good idea in technology, however, frequent use brought with it demand for more functionality that quickly outstripped the technology's charter -- a happy problem. [More...]

November 29, 2017
cyber-monday-online-shopping
Online sales hit a new record of $6.59 billion on Cyber Monday -- a 17 percent increase from last year's sales for the day -- making it the largest online shopping day in history, based on Adobe Analytics data. Mobile shopping also broke records, starting with the channel's first-ever $2 billion sales day. Smartphone shopping accounted for more than 21 percent of e-commerce revenue. [More...]

November 27, 2017
black-friday
U.S. retailers crossed a historic new threshold over Thanksgiving weekend as consumers set new records for e-commerce activity and embraced mobile shopping like never before. The record-breaking $5.03 billion spent online on Black Friday -- a 17 percent increase -- was in line with expectations. Consumers spent about $43.42 billion on e-commerce holiday shopping from Nov. 1 to Nov. 26. [More...]

November 24, 2017
enterprise-security
In the security world, there is a truism that defense is harder than offense because it's an asymmetric playing field. The bad guys need only find one path into an environment -- one place where everything hasn't been done exactly "just so" and perfectly -- while those charged with securing that environment need to protect against intrusions everywhere they have a technology footprint. [More...]

November 22, 2017
federal-cloud-investment
One of the few policies that President Donald Trump's administration has carried over from his predecessor is that the federal government needs to make vast information technology performance upgrades -- especially to cloud-based platforms. That should comfort vendors seeking business in the federal market at all levels of cloud offerings -- hardware, software or services. [More...]

November 20, 2017
smartphone-question
Apple's iPhone and Google's Android operating system hit the marketplace one decade ago. Ten years later, there's still plenty of debate over which is better. I've lately been asked which of three new flagship phones is better: Apple's iPhone 8, its iPhone X, or Samsung's new Galaxy S8, which runs Google Android? Smartphones have gone through some remarkable changes over the years. [More...]

November 19, 2017
b2b-ecommerce
Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report from CloudCraze. Eighty-nine percent of the 400-plus B2B decision makers CloudCraze surveyed in the United States and Europe expected digital commerce would help their businesses grow. E-commerce has altered the role of sales teams, the CloudCraze survey also suggests. [More...]

November 16, 2017
google-job-search
Google on Wednesday announced the addition of new functionality for its recently launched job search portal, including features that display salary range and street-level location information. Salary information -- among the things users have requested most, according to Google -- will improve the likelihood of matching qualified applicants with the jobs they desire. [More...]

November 15, 2017
black-friday
A total of 164 million Americans, or 69 percent of the U.S. population, plan to shop Thanksgiving weekend, according to a new survey by the National Retail Federation. Upwards of 115 million people, or about 70 percent, plan to shop on Black Friday, the report shows, while 78 million plan to shop on Cyber Monday, 71 million on Small Business Saturday, and 32 million on Thanksgiving Day. [More...]

November 15, 2017
content-management
Content management is all about making sure that a product item page "has all of the information that a customer needs to buy an item or have a good experience with it afterwards," said Content Analytics VP Kenji Gjovig. "A content management system has the ability to set up new items, post images and video, and create a robust title and detailed item description." [More...]

November 14, 2017
amazon-rumor
Amazon has denied a report that it has been working on a free, ad-supported video platform to complement its subscription-based Amazon Prime Video service. Amazon has been in talks with various television networks, movie studios and other media entities about providing content to the site, according to the Monday report. Such a service would place Amazon in direct competition with Apple. [More...]

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What is the most consequential impact of social media on society today?
It has opened up valuable new channels for civil discourse.
It has destroyed the meaning of "truth" and "fact."
It has made people stronger by facilitating grass roots activism.
It has deepened divisions among groups with opposing views.
It has made it easier for people to support and help each other.
It has made it easier for people to humiliate and hurt each other.