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ECommerceTimes.com
December 1, 2020
Salesforce acquires Slack
CRM giant Salesforce has signed a definitive agreement to purchase enterprise communications platform Slack. "Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world, said Marc Benioff, Chair and CEO, Salesforce. [More...]

November 25, 2020
holiday shoppers beware of counterfeit merchandise
It should be prime time for shopping, but the pandemic has forced many consumers to tighten their purse strings. To help consumers -- and give e-tailers a heads up about better security -- the E-Commerce Times discussed holiday shopping issues with a panel of cybersecurity experts. They offered advice on how consumers can avoid buying counterfeit products; and analyses of how fake goods affect the broader retail market. [More...]

November 23, 2020
Government spending on cloud computing
The rapid expansion in the use of cloud technologies to support remote working during the COVID-19 pandemic has underscored that the U.S. government's increasingly high rate of cloud adoption will likely be sustained for the next several years. In fact, 2020 was a "historic year" for federal cloud migration, according to Alex Rossino, senior principal research analyst at Deltek. [More...]

November 18, 2020
Amazon Pharmacy
Amazon is getting into the online pharmacy prescription business in a big way. The e-commerce giant is setting up a new drugstore on its platform, Amazon Pharmacy, that will allow customers to complete a pharmacy transaction on their desktop or through the company's mobile app. Amazon said that filling prescriptions at its pharmacy would be as easy as shopping anywhere else on the platform. [More...]

November 17, 2020
meal kit food delivery
With people balancing work and home life, and often trying to avoid in-person shopping, the convenience and safety of meal kit deliveries are an increasingly appealing option for many consumers. The E-Commerce Times caught up with experts in food sales, packaging, and e-commerce to get their viewpoints on the meal kit trend. [More...]

November 16, 2020
online grocers must modernize digital platforms
With restaurants and bars closed or at limited capacity, consumers are spending more on groceries than ever before. Online food and beverage sales are forecast to grow by 60 percent in 2020. However, much of how the grocery industry still operates is locked in the norms of the 2000 to 2020 era, with dull, out-of-date and clunky online shopping experiences. [More...]

November 12, 2020
consumers struggle on e-commerce sites
Online shoppers face myriad basic obstacles, including not being able to complete a purchase transaction. Research by customer engagement firm goMoxie shows that consumers across all ages, genders, and regions in the U.S. struggle to complete basic tasks on retail websites. Most are more likely to abandon the experience or switch to a competitor rather than seek assistance. [More...]

November 10, 2020
retailers strive to accommodate interactionless commerce
The rise in consumer adoption of e-commerce in the wake of the pandemic is pushing the rebirth of brick-and-mortar stores as potential bastions of interactionless shopping that resembles an e-commerce experience. Amenities for redesigned in-store floor space include no-contact kiosks that offer circulars and coupons. Robot greeters and sales assistants to help maintain social distancing are also in some plans. [More...]

November 5, 2020
email marketing
The "2020 State of Email, Fall Edition" report from email marketing firm Litmus found that 77 percent of marketers said email is one of their two most effective marketing channels. Additionally, 78 percent of marketing executives indicated email marketing is vital to the overall success of their company, a seven percent increase since last year. [More...]

October 27, 2020
home gym
The world of fitness and exercise has been fundamentally changed by the pandemic. People are doing more workouts at home, purchasing home gym equipment, and relying more than ever on remote fitness coaching. The E-Commerce Times caught up with insiders from the health and wellness industry for perspective on how the population is staying active at home. [More...]

October 23, 2020
e-commerce advice gift giving during pandemic
For all the ways the COVID-19 pandemic has affected our online shopping behavior in 2020, add to the list: holiday gift giving. As e-commerce retailers, we should prepare for a surge in online gift purchases and also an increase in gifts delivered directly to the recipient. Here are ten ideas that e-tailers can use to rethink the gift-giving experience this holiday season. [More...]

October 22, 2020
Tech Firms Support Huawei Restriction but Balk at the Cost of Rule
The U.S. government's policy to restrict federal agency exposure to products and services associated with Huawei Technologies and other China-based companies has gained the support of the U.S. information technology industry. However, a wide swath of U.S. companies, including those in the IT sector, registered significant concerns about federal regulations designed to control the employment of China-sourced products by federal agencies and government contractors. [More...]

October 21, 2020
rural ecommerce delivery
E-commerce is not yet every rural community's Holy Grail for shopping. Many local rural retailers are strangers to e-commerce, and the home delivery routine for rural customers is often very different from the opportunities enjoyed by suburban and city consumers. If stores in rural America want to keep customers happy and healthy, transitioning to e-commerce is key. [More...]

October 19, 2020
sellers and shoppers struggle with the 2020 holiday shopping season
The upcoming holiday season is looking much different than anyone would have suspected this time last year. Forget about the customary long lines to buy gifts for loved ones and friends this year -- if you can even find a store that is open. All of these changes make it critical for marketers to adapt in an effort to recover lost sales and attract new customers. [More...]

October 12, 2020
wfh trends
More people than ever now work from home as a result of the pandemic, and this shift has necessitated a rethinking of how home offices are designed and furnished. The E-Commerce Times checked in with providers of workspace furniture and accessories for insights on how the adaptation to WFH has affected home office setups. [More...]

Forrester names NICE inContact CXone a leader in cloud contact center software
Which of these technology gifts would you most like to receive?
Portable Power Charger
Remote Video Monitoring System
Smart Speaker
Smart Thermostat
Smart Watch
Streaming TV Player
Video Doorbell
VR Gaming Headset
WiFi Signal Booster
Wireless Earbuds / Headphones
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