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January 17, 2019
verizon has begun testing a cloud gaming service using nvidia shield boxes with xbox one controllers
Verizon has a new cloud-based gaming service that is in the alpha testing stage, being tested on Nvidia Shield set-top boxes. The Shield devices, which were unveiled in 2015, were updated two years ago when Nvidia rolled out its own streaming service. Verizon Gaming will give greater software support to the Nvidia Shield, but it also will be opened to Android smartphones in the near future. [More...]

January 17, 2019
retail executives have a huge disconnect with customers when it comes to technology adoption
NetSuite announced results of its sponsored study at this week's National Retail Federation show in New York, shedding light on technology adoption in a retail setting. The study suggests that merchants are not doing what customers would want and that they have a misguided perception of the situation. The findings indicate that merchants may have gotten some things very wrong. [More...]

January 16, 2019
Netflix has decided to hike prices by $1 to $2 for all 58 million of its subscribers in the United States, as well as customers in about 40 Latin American countries who are billed in U.S currency. Customers in key international markets such as Mexico and Brazil reportedly will be exempt from the increases. Netflix had nearly 79 million subscribers overseas at the end of September. [More...]

January 16, 2019
forecasting that utilizes machine learning can improve call center sales and operations
Decision makers in any sales organization know that forecasting correctly is both art and science. To predict the unforeseen successfully, you must use every piece of logic and reasoning available to help you make your predictions reality. When developing a strategic forecasting approach, your business needs to take a number of items into consideration simultaneously -- and that is no easy feat. [More...]

January 15, 2019
add a premium tier to your free customer loyalty program to maximize customer engagement
Given today's data and technological advancements, coupled with an abundance of choices for consumers, the importance of loyalty has never been greater. The marketing landscape has shifted as power has moved from sellers to buyers, and businesses have realized a heightened need for customer loyalty. Market fragmentation has dramatically increased competition, magnifying the need for loyalty. [More...]

January 15, 2019
There's been way too much obsessing about how artificial intelligence and machine learning will eliminate jobs. For example, 60 Minutes recently ran a feature about AI venture capitalist Kai-Fu Lee, one of many stories predicting the elimination of jobs and a dystopian takeover of the world, or so it seems, by machines. Lee is a persuasive voice. [More...]

January 14, 2019
At last week's International CES, the CEO of woman-run sex tech startup Lora DiCarlo called out the Consumer Technology Association for rescinding its CES Innovation Award. The company received the award for its first-ever product, the Osť personal massager, only to have the CTA backpedal and retract it. Furthermore, the company was not even allowed to exhibit at CES 2019. [More...]

January 11, 2019
cybercrime will be one of the biggest threats against businesses in 2019
A new year means a fresh start, but it doesn't mean that old threats will go away. In fact, in the world of cybersecurity things could get far worse before they get better. Cybercrime continues to increase, as it allows nefarious actors to operate at a safe distance from victims -- and more importantly, law enforcement. Cybercrime often doesn't get the same attention as other types of crimes. [More...]

January 10, 2019
one of the most useful features of microsoft word for mac doesn't always work
Why have Microsoft and Apple been wasting the time of their users? My latest irritation concerns the disappearance of the Microsoft Word "Recent" folder from my MacBook. It was simply gone. Vanished. Poof. To make matters worse, this same thing has happened twice this month. From what I've heard, this problem has been occurring for many years. It just affects different users each time. [More...]

January 10, 2019
top crm blogs 2018 10 through 20
After several years of instability on this list, 2018 saw things settle down a bit. In past years, blogs would make the list for a flurry of great posts one year, then fizzle the next. Sometimes, bloggers would change careers and their CRM content would dry up. Once in a while, a great blogger would get hired by a major vendor and see his or her output bent to fit the corporate line. [More...]

January 9, 2019
Microsoft and Kroger announced a collaboration on Retail as a Service to equip stores with Kroger Technology products that run on Microsoft Azure. The technology utilizes the IoT, connectivity, the cloud, and data collection and analysis to improve both customer experiences and store bottom lines. Two stores will pilot a smart technology system connected by IoT sensors, running on Microsoft Azure. [More...]

January 9, 2019
failure to come to grips with social media's problems could be disastrous for crm
Disruptive innovations are only disruptive for as long as it takes competition to develop and thus create a market. Worse, for the disruptor, the niche it created can spawn other niches. Social networking provides a vivid example. First, there were networking sites that could help you find a job or a sales lead. Then there were social sites whose purpose was simply, well, networking. [More...]

January 8, 2019
technology will transform the retail customer experience in 2019
As e-commerce has gained serious momentum over the past 10 years, there have been dire predictions about the impending death of brick-and-mortar retail. The narrative has been framed largely as "technology is killing retail," but the reality is not quite so simple. While technology undoubtedly has transformed the retail landscape, it also has been pushing the industry forward. [More...]

January 4, 2019
a successful online preorder campaign requires months of careful preparation
Among the myriad of tactics that e-commerce businesses can use to pump up sales, preorders might be the most overlooked strategy. Yet preorder sales are a highly effective way to generate early buzz to gin up demand for new products. A "preorder" by definition is the sale of a product that is not immediately available to the consumer but will be sometime soon. [More...]

January 3, 2019
to stand out e-commerce retailers must prioritize continuous innovation
Year over year, we see the numbers. In 2017, e-commerce represented 49 percent of all total retail growth, up 16 percent. If this year's $119.99 billion holiday shopping season spend indicates anything, it's that 2018 is projected to be yet another banner year for commerce. Online shopping will hit unprecedented, never-before-seen rates of growth, and it'll be all thanks to technology. [More...]

January 3, 2019
the crm industry will consolidate further in 2019
I've been writing a forecast column every year at least since W was president. Nothing's wrong with that, lots of people do. However, I often find that my forecast is more of a wish list than a true prognostication, so this time I'll dispense with the fiction of analytical rigor and just say what I think needs to happen. First, the industry is consolidating. The big and successful companies are competing on a different plane than the smaller ones. [More...]

January 2, 2019
chargeback prevention services can help ecommerce companies avoid heavy costs
E-commerce fraud is an ongoing problem for online merchants and credit card companies. It has been growing at twice the rate of e-commerce sales. Identity theft traditionally has been one of the most common sources of e-commerce fraud, but online merchants increasingly have been suffering more from chargeback fraud, which requires them to absorb the costs of disputed credit card transactions. [More...]

December 27, 2018
automation tools can help e-commerce smbs cut shipping costs and build customer loyalty
E-commerce continues to become more competitive as large companies like Amazon, Target and Walmart soak up market share and customer attention. Shipping window expectations have become shorter, and many online retailers struggle to keep up, particularly SMBs. How can SMBs compete? Not only is competing possible, there are many SMBs that have been finding exceptional success. [More...]

December 27, 2018
improving data integrity will boost crm effectiveness
American companies spend an enormous amount of money on training. Spending reached more than $90 billion in 2017, an increase of over 32 percent from 2016. It's unlikely that even a small share of the billions spent on training last year were devoted to educating and motivating employees to regularly and accurately input data into a company's CRM. Maybe it should have been. [More...]

December 26, 2018
a better ecommerce user experience will result in greater customer satisfaction and more sales
In tech parlance, the emotional result of a person's interaction with a website or digital app is called "user experience" or "UX" -- and the success of a business depends on it. Users who have easy, positive experiences with websites and apps likely will be drawn back to the business. On the contrary, websites and apps with poor navigation and slow loading times likely will turn off consumers. [More...]

December 21, 2018
cable one's announcement of its new sparklight brand could signal entry into wireless market
The cable TV industry has been changing over the last decade and lately has been penetrating the wireless space. Brands like Xfinity Mobile, Spectrum Mobile and Altice Mobile have emerged. Cable One, a smaller cable television company, has announced its new brand, Sparklight. Could this be its first step toward offering a wireless service? That's the direction I think it could be heading. [More...]

December 20, 2018
abuse of women especially women of color is rampant on twitter says amnesty international
Women are abused on Twitter every 30 seconds, and minority women are harassed more often, according to Amnesty International. Volunteers for Troll Patrol, a crowdsourcing project set up by Amnesty International to process large-scale data about online abuse, sorted through 288,000 tweets sent to 778 woman politicians and journalists in the UK and the United States last year. [More...]

December 19, 2018
att has begun rolling out its 5g wireless service in parts of 12 us cities
AT&T is poised to activate its 5G network in parts of 12 U.S. cities. A select group of users will receive a 5G hot spot that connects to AT&T's 5G+ network. AT&T's 5G service will roll out in parts of Atlanta; Charlotte, North Carolina; Dallas; Houston; Indianapolis; Jacksonville, Florida; Louisville, Kentucky; Oklahoma City; New Orleans; Raleigh, North Carolina; and San Antonio and Waco, Texas. [More...]

December 19, 2018
oracle's latest earnings show its cloud strategy has been paying off
Oracle narrowly missed its number last quarter, so it was good to see the company come roaring back -- it made a lot of money. More importantly, many analysts have conceded that Oracle has reached a point in its infrastructure deployment where it can mount a serious challenge to other providers and supply the needed cloud services for its ERP and cloud database businesses. [More...]

December 18, 2018
a new report uncovered a variety of ways scam operations based in china have been manipulating amazon product listings
Chinese sellers have been using a number of underhanded techniques to boost their global rankings and profits on Amazon, according to a report. Grabbing the high ground on a search results page is critical for any seller trying to rise above the din created by the more than 500 million products offered on Amazon, which is why some sellers feverishly search for ways to get an edge in the rankings. [More...]

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