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ECommerceTimes.com
Women in Tech
June 1, 2020
plan ahead for successful website development
When entering into website development contracts, the more you know the more likely you will be able to avoid contract disasters that could prevent your website from launching on time or working properly. There are many stories about failed software development projects, not just in connection with website development contracts, but with all information technology projects. [More...]

May 29, 2020
e-commerce businesses should develop next year's tax plan strategy now
Consumer spending has shifted even more heavily from brick-and-mortar to e-commerce during the coronavirus pandemic. Many retailers are pivoting to e-commerce shops for the first time, and established online retailers are experiencing sizable growth. Businesses that are seeing the highest uptick are those selling "essentials" -- including groceries, office supplies and more. [More...]

May 28, 2020
google is pilot testing voice match to confirm purchases made via assistant
Google has undertaken a pilot program for Voice Match. A limited number of users can use the tool with Google Assistant-enabled smart speakers and smart displays to make in-app digital purchases on Google Play, or to make purchases from restaurants that enable food ordering through Google. "Many folks used to Google Assistant will take advantage of this convenience," said tech analyst Ray Wang. [More...]

May 28, 2020
new approaches to prospects are needed in light of changing circumstances
A pandemic, economic uncertainty and social distancing -- what a kerfuffle we are in. As marketing leaders, it's an incredibly difficult time to direct our teams. Yet, while we're all figuring out how to juggle emotions, families, dogs, toilet paper shortages, and a calendar full of conference calls, the revenue team has to press on in building pipeline and establishing predictable growth. [More...]

May 26, 2020
electronics shortages are causing a ripple effect on the global supply chain
COVID-19's rampage is causing the electronics industry to suffer supply chain setbacks. Product innovation remains incredibly important in today's new normal, but electronics industry product launches have been delayed or canceled due to the pandemic, suggests a new study. COVID-19 also has led to increased component costs, the need to rework products, and the inability to fill customer orders. [More...]

INSIGHTS
CRM's K-Wave
May 26, 2020
crm innovations today may become the long-term k-wave of tomorrow
These are extraordinary times, in case you haven't noticed. One of my contentions these days is that CRM is penetrating society to a point that it is taking on an outsized role -- the "CRMification" of society. In economics we often see a disruptive innovation climb a ladder as it becomes something that society needs, as well as wants, until it becomes essential. [More...]

May 21, 2020
facebook has set up a new service to help small businesses sell more easily online
Facebook has announced Facebook Shops, which will let small businesses set up a single online store accessible from both Instagram and Facebook. Businesses can choose products they want to feature and customize the look and feel of their online shop. Consumers can find Facebook Shops on a business' Facebook page or Instagram profile, or through stories or ads. [More...]

May 20, 2020
at build 2020 microsoft announced new azure tools designed to ease development
Developers are the driver of innovation in the world we live in today, said Scott Guthrie, EVP of the Microsoft Cloud+AI Group, in his presentation during the company's virtual Build 2020 conference. "With Azure we built an end-to-end cloud that enables developers to focus on building applications and not have to worry about the underlying infrastructure the applications run on." [More...]

May 20, 2020
salesforce has adapted crm practices in its guide for businesses to operate safely during the pandemic
CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The next normal will have something to do with CRM. [More...]

May 18, 2020
with an effective fulfillment partner e-commerce companies can scale and grow during the pandemic
It is true that the U.S. economy never has faced the challenges it faces now, but the implications for e-commerce and direct-to-consumers' fulfillment functions are particularly significant. This is clearly demonstrated by the federal government's determination that companies that ship goods directly to people's homes are an essential service and, as such, are permitted to continue operating. [More...]

May 14, 2020
online learning has become essential during the pandemic but it may become a permanent fixture
By necessity, almost all education is happening online at the moment. However, the trend of online education likely will continue even after the COVID-19 pandemic is over. Online learning is often more convenient than in-person training, and because the methods and techniques for online education are evolving and improving, it quickly has become a preferred business tool. [More...]

May 14, 2020
oracle is on the upswing thanks to its ability to scale
Oracle appears to be undergoing a kind of resurgence during the coronavirus crisis. Financial analysts are saying nice things about its ability to pay dividends even in tough times. Its technology, which always has been good, is seeing an interesting uptick. All of this is buffing the company's image after years of, yes-but responses from the market. [More...]

May 13, 2020
facebook has set up a new coalition to advocate for high-tech in washington
Facebook has set up American Edge, a political advocacy group for the high-tech industry, which is drawing scrutiny from United States lawmakers. American Edge will fund ad campaigns and studies by academics to push its efforts. Facebook is working with a diverse group of stakeholders to build support for the tech industry. It formed American Edge as a nonprofit organization in December. [More...]

May 12, 2020
many people forced to work from home due to the pandemic are finding they like it
More than 40 percent of professionals working at home because of the pandemic would prefer to work remotely full time, suggests a new report from Valoir. "One of the reasons we did this survey was to help provide people with more data to understand they weren't alone, and we expected to hear more about stress and the negatives of remote work," said Rebecca Wettemann, principal at Valoir. [More...]

May 11, 2020
new payment technology may be necessary in response to changed customer purchasing habits
Consumers increasingly demand seamless ways to purchase wherever they go, and they want their transactions to be quick, safe and, importantly, secure. The fact is, merchants must embrace new methods quickly or risk being left behind. Over the last decade, payment options have evolved in response to developments in technology and changing customer purchasing habits. [More...]

download NICE inContact Remote Agent Checklist
Which technology has the strongest positive or negative impact on race relations?
Smartphone cameras, by holding people accountable.
Twitter, by reporting news as it happens.
Facebook, by providing a platform for discussing the issues.
YouTube, by exposing viewers to other cultures.
Twitter, by fueling antagonisms.
Facebook, by spreading fake news.