Boardroom

Activist investors frequently, but not always, strip a company of its equity, load it with debt, and cast it off, a quivering hulk of a once dynamic company. It's too early to say this fate awaits Salesforce, and it's important to see the process work out because there is some truth in the need for ...

In the coming year, lawmakers will be paying increased attention to workplace monitoring, and whistleblowers may also be demanding monitoring information to support complaints about labor law violations, according to the predictions put together by 10 Forrester analysts

What does it mean for Facebook when the adult leaves the table, and the unprepared CEO then has nothing to turn him toward a less risky path? Let’s discuss that this week.

Let’s talk about why Elon Musk likely got the offer of a board seat from Twitter, why he probably turned it down, and what will happen to his “hostile takeover” attempt

The simplest way to define the difference between customer success and what many companies call customer service is that customer success is about taking care of your customers by providing proactive guidance to help them achieve their desired business outcomes.

"Companies are realizing that supply chain issues could cause problems, and so many companies shifted more from the just-in-time method of manufacturing to building up a lot of inventory," said IDC Research Director Phil Solis. "Everyone started ordering more chips than they needed which is a big pa...

Across all businesses, the entire C-suite leadership team is looking to validate an experience management program by asking one question: what is the financial impact of my CX investment? Making a business case to the financial leaders of your company means that you have to be prepared to answer any...

A survey of more than 200 CEOs maintains that poor digital marketing practices and meaningless metrics are "putting the board to sleep." According to the study, 62 percent of the CEOs believe that too much of marketing budgets is wasted on activities that don't deliver meaningful results, while near...

Microsoft has announced it is purchasing Nuance Communications, a natural language to computer processing company, in a deal valued at $19.7 billion. "Nuance's popular healthcare-focused products and services will provide Microsoft an instant revenue stream and relationships with existing Nuance cus...

Pat Gelsinger's Intel is looking like the very different company it needs to be. It is more collaborative than combative, more strategic than tactical, with a far more effective plan than it has had since Andy Grove left the firm. Let's talk about how Gelsinger presents Intel as an execution and par...

An increasing number of businesses and even public companies are showing interest in Bitcoin. However, not all chief financial officers of these institutions are convinced to invest in the digital currency as a corporate asset any time soon. According to a recent survey of finance executives by Gart...

Oracle's continued strides in the tech space say a lot about perseverance and deep pockets. It was a darling of the 20th century tech era, rising from a startup in the database wars and becoming the sole surviving independent database company. But at some point, success leveled out its rise and it b...

Amazon gets a new chief executive this summer. Jeff Bezos plans to step down from that role and transition into a new job -- executive chair of Amazon. The chief of Amazon's cloud computing division, Andy Jassy, will become Amazon's new chief executive. Jassy served in that post in a temporary capac...

Surely spurred by the work-from-home necessities of 2020, people have connected a multitude of non-business devices to their corporate networks, making it progressively difficult to implement cybersecurity because every device is a potential weak point. So, who will ultimately be responsible for cyb...