Let’s talk about why Elon Musk likely got the offer of a board seat from Twitter, why he probably turned it down, and what will happen to his “hostile takeover” attempt.

The simplest way to define the difference between customer success and what many companies call customer service is that customer success is about taking care of your customers by providing proactive guidance to help them achieve their desired business outcomes.

"Companies are realizing that supply chain issues could cause problems, and so many companies shifted more from the just-in-time method of manufacturing to building up a lot of inventory," said IDC Research Director Phil Solis. "Everyone started ordering more chips than they needed which is a big pa...

Trust in sources that we depend on for business and personal decisions is critical. A platform that aggregates opinion and news should be held to the highest standard of trust and honesty. Last week we heard that Facebook's moderating system XCheck gives special privileges to some celebrities and po...

Across all businesses, the entire C-suite leadership team is looking to validate an experience management program by asking one question: what is the financial impact of my CX investment? Making a business case to the financial leaders of your company means that you have to be prepared to answer any...

A survey of more than 200 CEOs maintains that poor digital marketing practices and meaningless metrics are "putting the board to sleep." According to the study, 62 percent of the CEOs believe that too much of marketing budgets is wasted on activities that don't deliver meaningful results, while near...

Microsoft has announced it is purchasing Nuance Communications, a natural language to computer processing company, in a deal valued at $19.7 billion. "Nuance's popular healthcare-focused products and services will provide Microsoft an instant revenue stream and relationships with existing Nuance cus...

Pat Gelsinger's Intel is looking like the very different company it needs to be. It is more collaborative than combative, more strategic than tactical, with a far more effective plan than it has had since Andy Grove left the firm. Let's talk about how Gelsinger presents Intel as an execution and par...

An increasing number of businesses and even public companies are showing interest in Bitcoin. However, not all chief financial officers of these institutions are convinced to invest in the digital currency as a corporate asset any time soon. According to a recent survey of finance executives by Gart...

ANALYSIS

Oracle’s Reinvention

Oracle's continued strides in the tech space say a lot about perseverance and deep pockets. It was a darling of the 20th century tech era, rising from a startup in the database wars and becoming the sole surviving independent database company. But at some point, success leveled out its rise and it b...

Jeff Bezos last week announced he will be stepping down from his role of CEO Amazon. Bezos is following Microsoft's lead and putting his cloud executive Andy Jassy in charge of the company. Given that Microsoft was exceedingly successful with putting Satya Nadella in the same role, it would seem tha...

Amazon gets a new chief executive this summer. Jeff Bezos plans to step down from that role and transition into a new job -- executive chair of Amazon. The chief of Amazon's cloud computing division, Andy Jassy, will become Amazon's new chief executive. Jassy served in that post in a temporary capac...

The Big Tech companies have arguably done what they want over the years, arousing consumer anger and distrust, and numerous complaints by privacy and consumer rights groups. That includes cocking a snook at governments. While all of the Big Tech firms have been hit with multimillion-dollar fines at ...

Surely spurred by the work-from-home necessities of 2020, people have connected a multitude of non-business devices to their corporate networks, making it progressively difficult to implement cybersecurity because every device is a potential weak point. So, who will ultimately be responsible for cyb...

Will Elon Musk ultimately purchase Twitter?
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