Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. Some companies are solving that problem by partnering with Support.com -- building customer loyalty, developing a competitive advantag...
Dell reported another quarter with a drop in sales and profits, but its Q4 earnings Tuesday did beat analyst expectations, thereby putting a hotter spotlight on the computer maker's proposed $24.4 billion leveraged buyout deal. The company reported a net income of $530 million, or 30 cents per share...
Google may be planning to launch an ambitious brick-and-mortar retail operation to show off its consumer products. It will open standalone retail stores across the U.S. in time for the holidays, according to the latest rumor, to showcase its Nexus tablets, Chromebooks, Glass and other products. The ...
Oracle is not letting go of its Java patent infringement beef against Google despite its sound drubbing last spring when U.S. District Court Judge William Alsup ruled that programming APIs were not subject to copyright protection. Last week, Oracle took the case to the U.S. Court of Appeals for the ...
Patent laws remain in the crosshairs, despite the passage and near final implementation of the infamous America Invents Act of 2011. The Supreme Court is again hearing a case that has far-reaching implications for future innovation in self-replicating systems in fields such as nanotechnology, cell ...
Today, few people are using an IBM desktop computer -- and if they are, the machine could be close to 20 years old. However, back in 1995 when IBM bought Lotus Notes, it was the world's largest software company and still made personal computers. Fast-forward, and today IBM isn't really known either ...
Mobile commerce sites showed growth during the 2012 holiday shopping season as they gave consumers more on-the-go options for buying and researching products, according to the latest ForeSee Mobile Satisfaction Index. ForeSee, a customer experience analytics firm, saw the Index jump two points over ...
Frank Boulben is the new chief marketing officer at BlackBerry and he has his hands full. Did you ever stand in front of a mountain of work and wonder how to get started? Marketing was one of several key weaknesses before RIM became BlackBerry. Can Boulben refresh, reinvigorate and save the smartpho...
Slacker is getting ambitious about drawing in listeners, announcing Wednesday that it has launched the world's most complete music service for the Web, mobile devices and even automobile and consumer electronics platforms. The 5-year-old Internet radio station's revamped service promises to give lis...
Facebook, which already has a long history of skirmishes with privacy advocates, may be heading toward another fight following reports that the company is working on a mobile location-tracking app. The app, set for release in mid-March, would reportedly run in the background even when other apps are...
BlackBerry 10 may have had its thunder stolen by "BlackBerry" -- that is, the announcement that "Research In Motion" has been deep-sixed, and the company name is now the same as its iconic brand. The rebranding is an effort to put more juice behind the launch of the highly anticipated new BB10 opera...
Almost a year and a half ago, I asked a simple question: Will Apple Still Be Apple Without Steve Jobs? At the time, the answer seemed to be a simple "no." Over the next couple of years, Apple would become just another competitor, I predicted -- and unfortunately, that's exactly what is now happening...
Goodbye, Research In Motion -- BlackBerry came out of the smartphone hinterlands on Wednesday with a new name to go with a revamped OS and two new devices. The company formerly known as "Research In Motion" made its rebranding official during several global launch events. "RIM becomes BlackBerry," C...
Microsoft reported an earnings slip in its second fiscal quarter on Thursday, despite strong sales from its Windows 8 operating system that gave overall revenue a boost. It brought in $21.46 billion in revenue, a 3 percent increase from the same period a year ago. However, its net income of $6.4 bil...
Apple's stock fell after the company released its most recent quarterly report, despite record revenue, iPad and iPhone sales. It posted $13.1 billion, or $13.81 per share, in net income for its first fiscal quarter on revenue of $54.5 billion. Net income was flat compared with the same period a yea...
Ban
Regulate
Maintain status quo
Undecided
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/11/web-team.jpg
https://www.ecommercetimes.com/story/customer-commerce-offers-smbs-an-e-commerce-path-to-better-cx-177820.html
Customer Commerce Offers SMBs an E-Commerce Path to Better CX
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/frustrated-computer-user.jpg
https://www.ecommercetimes.com/story/investment-scams-skyrocket-victims-in-us-fleeced-for-4b-in-2022-177544.html
Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/04/hacker-team.jpg
https://www.ecommercetimes.com/story/hacker-nation-the-worlds-third-largest-economy-179108.html
Hacker Nation: The World’s Third-Largest Economy
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/01/robot-on-keyboard.jpg
https://www.ecommercetimes.com/story/cybersecurity-expert-pegs-ai-as-online-shoppings-biggest-threat-177933.html
Cybersecurity Expert Pegs AI as Online Shopping’s Biggest Threat
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/ecommerce-smb-warehouse.jpg
https://www.ecommercetimes.com/story/optimize-your-amazon-presence-for-maximum-sales-success-177907.html
Optimize Your Amazon Presence for Maximum Sales Success
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/04/dating-app-smartphone.jpg
https://www.ecommercetimes.com/story/mozilla-waves-red-flag-over-data-hungry-dating-apps-179144.html
Mozilla Waves Red Flag Over Data Hungry Dating Apps
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/03/cashless-payment-cafe.jpg
https://www.ecommercetimes.com/story/mobile-payment-industry-innovations-driving-online-in-store-sales-177930.html
Mobile Payment Industry Innovations Driving Online, In-Store Sales
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/search-engines-smartphone.jpg
https://www.ecommercetimes.com/story/gartner-predicts-25-dip-in-search-volumes-by-2026-177921.html
Gartner Predicts 25% Dip in Search Volumes by 2026
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/online-shopper.jpg
https://www.ecommercetimes.com/story/temu-and-homary-online-retailers-that-are-generally-a-good-value-179105.html
Temu and Homary: Online Retailers That Are Generally a Good Value
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/08/AI-circuit.jpg
https://www.ecommercetimes.com/story/ai-no-longer-curiosity-for-retailers-but-key-to-better-business-report-177857.html
AI No Longer Curiosity for Retailers but Key to Better Business: Report
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/future-retail.jpg
https://www.ecommercetimes.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
Enter your Username and Password to sign in.
Social Media
See all Social Media