Pegasystems has unveiled a major upgrade to its customer service application, offering new functionality both for consumers and customer service reps. Pegasystems seeded the mobile version of Pega Customer Service with new functionality as well, said Steve Kraus, senior director of product marketing...

Google is in the early stages of developing a nanoparticle-covered pill to detect cancer and other serious health problems such as heart disease, according to Andrew Conrad, head of the life sciences team at Google X, who revealed the project last week. The pill would work in tandem with a wearable ...

Apple's debut of Apple Pay has been more than a little bumpy, and the company may be in for some additional negative press about its competitive position before the dust settles. However, there is one major factor in Apple's favor that could help it win the mobile payments tug-of-war in the end: tim...

Facebook reportedly has been meeting with publishers to discuss better ways of collaborating. It apparently wants to implement a more seamless way for mobile users to access news and magazine articles, as well as other content developed for digital sites, directly from their News Feed. Facebook is c...

Tactile, developer of the free mobile enterprise app Tact for Salesforce CRM, has debuted Tact Premium, a paid version with ramped-up functionality. The company showed off the new version earlier this month during Salesforce.com's annual Dreamforce show. It won rave reviews from the crowd, said foun...

Amazon on Thursday posted a net loss of $437 million for the third quarter. For the same period in 2013, it posted a net loss of $41 million. Amazon had warned shareholders when it reported its bleak second quarter performance in July that the next quarter would be equally grim. However, that did no...

Shortly after Apple Pay's Monday launch, some eager early users were unsettled to see duplicate charges on their accounts. Apple Pay lets iPhone 6 or iPhone 6 Plus users store credit card information on their devices and then pay for products using tap-to-pay terminals in stores, or via apps when sh...

Aviso, a two-and-a-half-year old startup, has launched its first product, Aviso Insights. It is a sales forecasting analytics tool that uses machine learning and portfolio management frameworks to help sales managers answer a fundamental question: What deals can I expect to close this quarter? The a...

Whisper, an app that purports to send messages anonymously, reportedly has been tracking the location of its users, including those who have turned off their geolocation feature. Even more incendiary than the location-tracking accusation is the allegation that Whisper has identified smartphones use...

Facebook and Apple, companies already known for their generous employee benefits, are raising the bar even more by paying for egg-freezing services for their female employees. Facebook began covering up to $20,000 in these expenses at the start of the year, and Apple will beginning covering them at ...

AppMesh recently came out of the gate with the second iteration of its flagship product, SalesMesh. Version 2.0 is a major leap in functionality for the app that builds on the cofounders' vision of developing a personal sales system for the sales rep. "CRM has made a lot of advances over the years,"...

Shine Technologies may well upend the Net neutrality issue with the launch of AdSight, an ad technology product in development. AdSight reportedly will allow wireless carriers to monitor the ads being delivered over their pipes. The data provided will be very granular, including who the ads are from...

Salesforce.com on Tuesday unveiled Salesforce1 Lightning, a new Platform as a Service for developers to build mobile apps. Salesforce1 Lightning lets developers build apps for devices with screens of any size or format -- from the desktop to laptops, tablets, phablets, smartphones and wearables. It ...

Private videos and pictures shared between tens of thousands of Snapchat users -- possibly as many as 200,000 -- were posted online by hackers over the weekend in an episode dubbed the "Snappening." Much of the content is sexual, including many nude photos -- some possibly of minors. The hackers app...

Verizon Wireless may be bitterly regretting the challenge Verizon made to the FCC's Net neutrality rules. There's little doubt competing wireless providers are. Verizon in 2010 sued the FCC over its mandate that ISPs treat all Internet data the same. The D.C. Circuit Court of Appeals this year agree...

Facebook on Tuesday further opened its Audience Network to third-party developers and publishers. It debuted the platform in April, positioning it as a mobile monetization tool that would leverage Facebook's 1.5 million advertisers and the millions of users who sign into apps using their Facebook cr...

Salesforce.com on Tuesday unveiled two new products: Sales Cloud1 and Service Cloud1. These new iterations have been designed to address the radical changes in the sales and service space -- namely, the emergence of social and mobile. They also are primed for action when the Internet of Things goes ...

Jeff Bezos is planning to bring together two separate but equally important projects under his control: the Amazon Kindle Fire and The Washington Post. The Amazon CEO bought the paper slightly more than a year ago as a personal investment. Now the twain shall meet in Project Rainbow, a pilot project...

Facebook on Thursday announced it had developed a framework for conducting research on its 1.3 billion or so users. The announcement clearly is a response to the onslaught of criticism the company received this summer, when it blithely reported the findings of a study about how News Feed content aff...

Gartner's Hype Cycle Report, which looks at new technologies as they make their way through the inevitable gauntlet of media hype, is now in its 20th year. The various stages are aptly named, and many tech observers are painfully familiar with the early ones. The hype cycle starts with innovation, r...