Unlike this year, online spending fell last year from January to February, according to Forrester.
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Consumers spent US$3.4 billion online in February -- 13.3 percent
more than the $3 billion spent online in January -- according to
numbers released Thursday by the National Retail Federation (NRF) and Forrester
Research.
"In light of the economic slowdown, we are pleased to see that the Internet
continues to thrive as a consumer shopping channel," Forrester research director
James L. McQuivey said.
Overall spending was not the only metric that increased during the month,
according to the report. The number of households shopping online also
increased from 13.3 million in January to 13.5 million in February, and per person
spending increased from $228 in January to $308 in February.
"Physical retailers were challenged in February by, among other
things, bad weather in many parts of the country, which kept many
consumers house-bound," said NRF president and chief executive
officer Tracy Mullin.
Last year, online spending dropped from $2.8 billion in January to
$2.4 billion in February, according to the NRF/Forrester Online Retail Index.
Applying for Appliances
The NRF/Forrester index, which was formulated in conjunction with
Greenfield Online, revealed that appliance purchases saw
the largest increase, growing from $24 million in January to $44 million in February.
Other big winners include Valentine's Day-fueled purchases of
jewelry and flowers, which grew from $99 million in January to
more than $166 million in February; online furniture sales, growing
from $26 million in January to $43 million in February; and consumer
electronics, increasing from $179 million to $196 million.
McQuivey commented that it was "reassuring to see the Valentine's Day
love fires stir a 40 percent jump in online jewelry sales in February."
Consumers also increased their online spending on travel-related purchases.
Airline ticket buys increased from $501 million in January
to $605 million in February, hotel reservations grew from
$229 million to $306 million, and rental car reservations
climbed from $113 million to $168 million, according to the index.
Losing Ground
"The online figures show strength in the very areas where physical stores
were weakest last month, strongly suggesting that consumers embraced
the multichannel approach in February to meet their buying demands," Mullin said.
Categories showing the biggest decreases during the month include videos,
which dropped from $83 million in January to $52 million in February;
office supplies, dropping from $86 million to $69 million; and toys and
video games, falling from $126 million to $86 million.
However, if last year is any indication, e-tail sales should climb
steadily as the year goes on. After hitting a low of $2.4 billion in
February 2000, online sales grew steadily in 2000, peaking at $6.4 billion in November.
Special Report: Look Who's Making Money Online, Part II March 29, 2001
To turn a profit in the e-tail sector, merchants must make an offer
consumers can't refuse, whether that be integration with brick-and-mortar
stores, superior online customer service or instant price comparisons.
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