Many e-commerce companies have boosted their fortunes by expanding their markets beyond the United States. Avail Intelligence is hoping to help such merchants boost profits and sales by doing the reverse. The move comes as e-commerce growth begins to slow, a function of the sheer size of the market ...
For those aspiring or already doing business as an e-tail merchant, there is no shortage of e-commerce software developers with shopping cart technology for start-ups and small to medium-sized businesses. The real difficulty may lie in choosing among them and then putting it to productive use. To ge...
Complex event processing is a rapidly growing software sector that is creating a new generation of real-time, event-driven business applications. CEP is the engine behind ultra-low latency trading systems in financial services, applications that monitor and proactively manage customer interactions w...
Imagine strolling through the front door of your favorite department store, but instead of finding yourself amid a comforting cacophony of display counters, merchandise, and bustling people, you're instead all alone in a strangely geometric room featuring a series of doors labeled "Women," "Men," "K...
When it comes to outsourcing customer service tools, some companies have found it difficult to get a positive return on investment. Indeed, cross-channel customers who use the Web and phone independently have posed problems for firms: They drive up service costs, are harder to satisfy, and can't be ...
Every holiday season, online retailers develop a "tractor beam" focus on customers, ensuring orders are met, packages arrive on time and toys are in stock. However, historical data show that January is even busier than December -- and more valuable for building and solidifying customer loyalty, acco...
Oracle today announced that its first quarter earnings per share increased 18 percent to US10 cents per share, compared to the first quarter last year, outperforming Wall Street expectations that were closer to 9 cents per share. In afterhours trading following the release of the earnings numbers, O...
For all the talk about the World Wide Web, e-commerce is not so worldly after all. The Web may disregard international boundaries, but shoppers still must abide by the laws of their home country -- and then some. Cultural differences, language translation snafus, payment method restrictions, and ...
Broadbase Software (Nasdaq: BBSW) slid 84 U.S. cents to 78 cents in morning trading Wednesday -- a 51.9 percent tumble -- after the company, which makes e-commerce software, said it will report a bigger first-quarter loss than previously expected because of a weak economy. The Menlo Park, Californ...
When the Andersen professional services firm recently surveyed e-commerce customers, nearly half said that e-tailers who also sell from a physical location provide better customer service. More than three-quarters of respondents said they have had both online and offline contact with e-tailers. ...
Kana Communications (Nasdaq: KANA) was at US$4.06 in morning trading Tuesday, up 9 cents, after the company said a division of German communications firm Bertelsmann will use Kana's technology as the "backbone" of its U.S. customer service centers. Bertelsmann Services, a $900 million customer-se...
eGain Communications Corp. (Nasdaq: EGAN) was trading at US$5.81 early Tuesday, up 91 cents, after reporting strong results for the second quarter ended December 31st and moving up its target for profitability. "From almost every perspective, we are executing ahead of plan," said chairman and chief...
Major e-commerce companies are strengthening their customer privacy protection practices and more prominently displaying their privacy policies, according to a survey released Friday by Internet consulting firm Peppers and Rogers Group
Excite@Home reported that it already signed up more than a thousand new e-tailers within the first 24 hours of launching its new free online storefront service. The new offering, named "Freetailer," allows e-commerce newcomers to get a foot in the door by enabling them to set up an Internet store at...
TeleTech Holdings (Nasdaq: TTEC) said Friday that it has been hired by DSL Internet access provider NorthPoint Communications (Nasdaq: NPNT) to assist in scheduling customer installations
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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How Retailers Can Use Payments To Win in Today’s E-Commerce Ecosystem
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Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
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Cyber Insurance Costs Rising, Coverages Shrinking: Report
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The Future of AI in Retail: Beyond the ChatGPT Hype
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The Art of Timing Social Media Posts for Retail Success
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Musk Rolls Dice With Drastic Rebranding of Twitter
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Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
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Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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Retail Sector Bearing the Brunt of Cyber Assaults
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New Wix AI-Powered Platform Promises Speedy E-Commerce Website Creation
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Subscription Sales Spur Superior Selling
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