New Dot-Com CEOs – The Cure or Just the Replacements?

As dot-com executives continue playing their version of musical chairs, the question many investors are asking now is: what happens whenthe music stops?

According to a study released earlier this month by executive placement firm Challenger, Gray & Christmas, dot-com companies claimed more executivedepartures than any other business sector last month. The firm found that 19 dot-com chief executive officers and 13 chief financial officers left their posts with Internet businesses in April.

Will their replacements breathe new life into stagnant e-commerce companies, or will they simply be the new faces of failure?

“I think it will make a phenomenal difference, MitchellLevy, author of, told the E-Commerce Times. “New leaders will bringfinancial controls, new business processes, more business relationships andcloser ties to traditional companies. Some of the dot-coms who might nothave been taken as seriously before will be taken seriously now.”

Marketing Expertise

Most of the new executives bring fiscal responsibility to the table, a perspective that is “desperately needed,” IDC e-commerce analyst Jonathan Gaw told the E-Commerce Times.

The new executives also often bring product development expertise,including key skills in the marketing new products, Gaw said, adding that “most of the dot-coms had been really goodat marketing to existing Internet users, as opposed to mainstream consumers.”

Even so, the changing of the guard sometimes indicates the possibility of animpending company sale, according to Gaw.

“Some of these guys are folks you bring in because you want to sell thecompany,” Gaw said.

Moguls or Models?

Ultimately, the success of the new e-commerce leaders might lie not with theindividual personalities, but with the business models already in place.

“It depends a lot on the strength of the business to begin with, and itdepends a lot on how the economy floats out in next six months,” Gaw said.

Levy expects a second wave of executive shuffling after the next few years,in which the newly seated “old school” dot-com leaders will either become Internetsavvy — or ship out.

“After a year or two, the next crew of people brought in will be a hybrid,” Levy said. “You need to have enlightened leaders who both understand the generalconcepts of running business and the promises of what the Internet canbring. Leaders will either be enlightened or you’ll have to bring in someonewho is.”

New Way, Old Way

The danger with the traditional business executives brought in to achieveprofitability is that they could be under the false belief that the Internetage is already over, Levy said.

“If they don’t change some of their philosophies, they could kill theircompanies by introducing models that from a cultural perspective might notbe accepted,” Levy said. “If you put someone in place that doesn’t understand bothtraditional business methods and the unique opportunities of the Internet,there’s a chance the company’s vision won’t be achieved or it will be thewrong vision.”

However, Gaw downplayed the inability of the new leaders to adapt to the uniquechallenges of the Internet.

“If the dot-com is consumer-based, then I think the traditional guys willstay in place,” Gaw said. “If it’s a technology provider, then you’ll need a tech personwho understands future products and directions. A lot of technologycompanies are doing quite well with old school players. Some of the bestpeople in Microsoft came from old school business models.”

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