Is the World Hungry for Online Pizza?

When it comes to the Web, groceries are one thing, and not a verypromising one at that. But what about prepared foods? It’s possible that your corner pizza store could be quietly writing an e-commerce success story.

In fact, hundreds of pizza shops are using the Web effectively. Some are going it alone, but many are using a Chicago, Illinois-based firm called

QuikOrder says it is on target to handle US$10 million worth of online pizza sales this year. That’s up from a few thousand dollarsworth in 1999.

Now, $10 million is barely a blip on the e-commerce radar screen. Heck, some e-tailers lost that much before their CEO got out of bed this morning.But under the dreary gloom of a Nasdaq that might be trying to redefine the term “bottom,” any glimmer of hope is worth exploring.

The Works

No one in the pizza business has announced plans to move all of itsorders onto the Web any time soon. That’s not a reasonable goal. Any pizza shop that sets out to become an Internet pure play would probably fail miserably.

Nor is anyone trying to undo existing habits. Most people think along the lines of “let’s call in for a pizza.” But for young people, whosehabits haven’t yet been formed — and for whom doing things on the Web comesnaturally — it makes sense to dangle a new option out there for them totry.

Here comes the tasty part: Pizza shops that have been using QuikOrder findthey can charge a premium for Web pizzas. Why? Well, for one thing, they’vedone their homework and know that their Internet shoppers are an affluent bunch. They know that for now at least, there’s littlecompetition in the Web space.

But above all, they know that people will payfor convenience.

Pie Pays

Is the Web that much better than a phone call? For the average consumer,maybe — or maybe not. It probably takes, what, a minute to order a pizza onthe phone? It’s tough to envision the Internet cutting that time down by much, if at all.

But there are upsides. How many of those little takeout menus have you lostor misplaced in your life? They’re always hanging around until you needthem, then they disappear. Click over to the pizza shop’s Web site and voila, there’s the entire menu sans tomato sauce stains.

And the QuikOrder system is now being tested across the U.S. by the Domino’s chain, which has a one-click feature that enables customers to duplicate their last order quickly.

There’s another advantage. With online ordering, the pizza company has the ability for the site to sort and storeorders, while the customer has the luxury of ordering ahead of time. Let’s say you’ve got time to order the pizza now, but don’t need ituntil dinner. You can fill in a specific delivery or pickup time. Try thatwith a harried counter person on the phone and you’re liable to go hungry.

Order Up

For the pizza shop, the upside potential of the Web is even greater. Ordersare placed without a human being intervening. That means that the peoplebehind the counter can go on serving customers or making new pizzas withoutstopping to answer the phone. One shop using online ordering reportedly cut the order-taking costto 30 cents, about half of what the shop estimated phone orders cost.

The big question of e-commerce has always been whether e-commerceefforts by traditional businesses actually increase sales. Are the same people placing the same orders through a different medium, or do Internet sales add to the bottom line?

This question has lost meaning over time. Now that the days of milk and honey are over, the big question of e-commerce is: how can a company cut costs and boost margins — even if incrementally?

Nice Price for a Slice

Now remember, cool heads must prevail. Instant riches from online pizzasales? Not likely. An overnight IPO? Nope. Stock options for the cooks and delivery people? Not in the plans.

But watch out, because a few cents on the cost side here and another dollarin the per-unit sales price there, compounded over millions of pizzas, could start to add up to something.

What do you think? Let’s talk about it.

To Message Board

Note: The opinions expressed by our columnists are their own and do not necessarily reflect the views of the E-Commerce Times or its management.


  • Online pizza sounds great. If you already live online at the office, on the phone and with laptops, and the coming of always-on wireless hotspots it makes sense. Listen to the scenario:
    A mom on the way home calls the kids. Mom says, "what do you want for dinner". Kids say, "Pizza, Pizza, Pizza!" The kids get online and order dinner and she picks it up without skipping a beat. It would be even better if Mom could actually order through a cell phone ordering system.

  • In visiting it would appear to be operated strictly by/for Domino’s. The login asks for ZIP code, then informs me the service is not available in my area. Is this any way to encourage sales? There is a Domino’s within 1/2 mile of me, I would think they would if nothing else forward the order by fax or automated voice dial-up. Also, if this is suppose to be a site that represents other pizza shops, why only Domino’s information?

  • I think it’s a great idea. Actually, I AM in the process of setting up a site for the Hungry Howie’s that I work at. It frees up the phone lines and cuts down on the AM ount of time that people are put on hold. You also don’t have to put up with those annoying “What kind of pizza do you guys have?” calls.

  • I think that this idea is great! If you look at the demo format for this site, you can see that they require the customer to fill out all the information before you order the pizza. In addition, you get an email response back from the Dominoe’s Pizza place that your order was sent to. You can’t go wrong filling out this order, and there should not be any questions to ask later either. You can see any specials that are currently going on and choose exactly how and when you want your pizza delivered.

  • As an owner of a busy pizza restaurant, I can’t imagine anything worse than orders coming in on line. When we answer the phone, we can make sure we have every bit of information we need. When customers fax in orders they are almost always incomplete or have requests that we cannot always

    fill. My opinion – it could be my worst nightmare because there is a limit to what you can do with fresh food. Conveyor belt, poor quality pizza might work, but it’s not for me !

  • Seems like a good idea to me, but it could be even more functionally applied for other types of food-delivery providers. For instance, many Chinese carry-outs also deliver, and often telephone communication of the order falls short of its goal. An online menu could solve that problem. Also, menues could be provided online (for any type of food) in the user’s choice of languages, with specific information about each dish. It’s an idea whose time has (almost) come.

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