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Users Fume as Software Update Bricks Sprint EVO Phones

Less than a month after the release of the Sprint HTC EVO 4G, many of the smartphone's users recently found their devices rendered completely inoperable. That's because a firmware update released by Sprint this week seems to have gone badly awry for an unknown number of the customers who installed it ...

Can mSpot Find a Sweet Spot in the Music-Streaming Scene?

The early-entry, established companies continue to wrestle for dominance in the streaming music space. We have Pandora, Jango, Last.fm, and Google Music is yet to come. ...

Google Voice: Who’s Joining the Chorus?

Just over a year after its beta launch, Google has opened its Google Voice service to all comers. During the invitation-only period, more than one million users signed up, according to the company. ...

Privacy Blowup: French, US Officials Home In on Google Street View

France has become the latest country to investigate potential wrongdoing on the part of Google Street View, the hyper-local image service. The cars used to carry cameras to gather images for Street View did indeed capture passwords from private individuals' WiFi transmissions over unencrypted networks, found the French National Commission on Computing and Liberty...

FCC Forges Ahead With ‘3rd Way’ to Broadband Regulation

The Federal Communications Commission has voted to forward what it calls a "third way" toward broadband regulation ...

Google Sweetens Commerce Search Deal for Big Retailers

Less than a year after its product launch, Google Commerce Search has arrived at its 2.0 iteration. The most notable change is a new pricing structure that allows retailers with up to 50,000 products in inventory to acquire a license to the hosted solution starting at US$25,000 per year. That's a 50 percent reduction from the previous starting point of $50,000 per year...

Sony’s PS3 Can Play 3-D – All You Need Is a $3-5K TV to Go With It

It's a 3-D world, at least according to Hollywood. All the new kids' movies are doing it: the last in the "Shrek" series, "Alice in Wonderland" -- you name it, you need glasses to watch it. And in the world of video gaming, 3-D is something of a Holy Grail. Gamers have been waiting for the rich, immersive experience promised by the third dimension for a very long time...

HP Delivers Web-Based Printing but It’s Not Clear Who Wants It

Printer giant HP has announced a new line of printers that will ship equipped with a suite of services allowing their owners to print to them from anywhere on the Web, using any device capable of sending an email. The line starts at US$99 and the Web-based service will be supported by digital print advertising ...

Astute Aims to Make Virtual Agents Seem More Real

It's the Holy Grail of contact centers -- creating a virtual agent that performs like that "real, live human being" that so many of us hope to reach when contacting a company. Unfortunately, the gap between automated agents and human ones remains a large one, with voice recognition and language processing technology lagging behind customer expectations...

BEST OF ECT NEWS

The New Digital Homestead

This story was originally published on March 31, 2010, and is brought to you today as part of our Best of ECT News series. ...

Force.com-Based Application Tackles Carbon Management and Accounting

For the past several weeks, the world's attention has been riveted on the Gulf of Mexico, where millions of gallons of crude oil have leaked into the ocean and threatened both environmental and commercial interests. However, companies are every day dealing with their energy choices and costs, as evidenced by a slew of technology announcements recently angled toward lowering IT costs by better managing energy use...

Anything Good on Google Tonight?

In its continuing bid to become the one-stop information company for the world, Google announced this week at its I/O conference that it will launch Google TV in the fall of 2010. ...

Court Defeat Puts LimeWire Back in the Limelight

Is it 2005 or 2010? That's what many music industry observers may be asking themselves after U.S. District Court Judge Kimba Wood ruled Wednesday that online file-sharing software provider LimeWire has been infringing on the copyrights of creative artists in general, and recording industry companies, specifically ...

Adobe Gives Apple Some Sugar

Is it sarcastic, ironic or just a bit disingenuous? Whatever the rhetorical technique, Adobe certainly is raising eyebrows with its new ad campaign. A rotating splash screen on the company's main Web page displays a variety of "We Love" slogans, changing just the word after the heart. Adobe announces that it [hearts] not only Apple but also "HTML5," "authoring code only once," and, ultimately, "freedom of choice."

EMC’s Vplex Puts Data on the Bullet Train

Much has been said recently about virtual servers and networks and their ability to both save IT groups hardware costs and let users access software applications and Web-based tools regardless of location. However, data storage has remained a sticking point in the full realization of cloud-based computing, because those virtual servers and mobile networks typically depend on data residing on traditional storage devices in physical data centers. Anyone who has waited for a department group's knowledge management site changes to replicate across an organization's intranet knows the frustration of that limitation...

Non-Latin Domain Names Mark Dawn of New Internet Era

While globalization of the world's economy may be a done deal, global business still largely happens in English -- or at least in languages that use the same characters as the English language, such as Spanish and French. This week, however, the organization that controls the naming of Internet domains took a historic step and entered the first "internationalized domain names" (IDNs) into the Internet's master directory...

Android Prototype Tablet Makes Flashy Debut

Some technology-company sparring comes in the form of public wars of words, as has been the case with Apple and Adobe in recent weeks. However, as it turns out, some maneuvers can be perfectly silent -- deafeningly so. ...

Siemens Goes Virtual With Contact Center Upgrade

Siemens Enterprise Communications has announced an upgrade of its OpenScape Contact Center. The V8 release will be generally available May 18, Ross Sedgewick, senior director with Siemens' large enterprise solutions group, told CRM Buyer. The new version will provide virtualization from both the server and client directions ...

Greenpeace Ranks Cisco First on Climate All-Star List

The quarrel over who uses the most -- or least -- harmful chemicals to make computer components seems to be dying down. In its place comes a debate over which companies are doing the best job to create and forward an agenda addressing global warming -- not just for themselves, but for the companies that use their IT products ...

Lucid Lynx on Prowl for Users of a Different Stripe

Canonical on Thursday released Ubuntu 10.04 LTS Desktop and Server Editions, the latest in its string of popular Linux distributions. Both are available for free download. The desktop version will be preinstalled on a range of computers from a number of manufacturers this summer ...

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