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Twitter is also managing expectations well, noted David Johnson, principal of Strategic Vision, correcting another mistake Facebook made "It is underplaying its potential and not raising unrealistic expectations that could result in bad media afterwards, as was the case with F...

Such applications are ubiquitous in high-end stores and restaurants and are spreading out into other service categories, David Johnson, principal of Strategic Vision, told CRM Buyer. "It is becoming the new normal for customer service." Whether these initiatives are enough to ...

People would also wonder about Obama's motives if he should intervene, possibly tying it to financial contributions from Apple to his campaign, David Johnson, principal of Strategic Vision, told the E-Commerce Times. However, such speculation would not gain much traction ou...

"I don't think there is any doubt we will see some action by Europe in response to this report," David Johnson, principal with Strategic Vision, told CRM Buyer. "No -- the issue of government spying does not have anything to do with what, for example, Google might be collecting via Android app or Apple via iOS -- but the principal of 'guilt by association' will certainly kick in."

Congress may recognize that as well, but it is sure to continue with its line of inquiry, David Johnson, principal of Strategic Vision, told the E-Commerce Times "If Barton is unhappy with Google's responses and other Congress people are too, the next stages could be a formal ...

Such advice is only common sense, David Johnson, principal of Strategic Vision, told CRM Buyer "Online reviews are definitely now part of the buying process for many products, especially electronics and definitely restaurants," Johnson agreed. For some consumers, he added, the...

It is fair to assume that these prominent names influenced the funding Intercom secured, David Johnson, principal for Strategic Vision, told CRM Buyer. "It's pure old-fashioned name dropping, and it works," he said. "It creates a bandwagon effect. People see that so-and-so...

"Reports and statistics and sound bites like these just reinforce the anger people have toward the banking sector," David Johnson, principal with Strategic Vision, told CRM Buyer. "Their image is still a highly negative one with the public." Questionable Behaviors...

For now, developers likely have little to fear -- or anticipate. The bill will most likely not go anywhere before 2014, David Johnson, principal of Strategic Vision, told the E-Commerce Times. Congress is polarized and consumed with such hot-button issues as Benghazi and the...

Barring a bureau chief from testifying is highly unprecedented, but the bottom line is that much of this posturing is just political theater, David Johnson, principal of Strategic Vision, told the E-Commerce Times. "The House Republicans want to show they don't place any we...

Walmart might also find itself the target of widespread outrage if something should go wrong with the idea, warned David Johnson, principal of Strategic Vision. If anyone -- customer, delivery person or bystander -- were hurt in connection with the system, the cost to Walma...

Nevertheless, the long-term trend looks worrisome for brands' relationships with Twitter, said David Johnson, principal of Strategic Vision Hacker attacks will jeopardize the integrity of social media campaigns if they start occurring often enough, he told CRM Buyer, and they...

No doubt, Facebook is aware of these issues. However, it is unlikely to ever reverse itself, said David Johnson, principal with Strategic Vision, for one fundamental reason: A PR and legal liability nightmare would ensue if a crime facilitated by a fake Facebook page were to occur...

"Tech glitches can happen to anyone, but mistrust in banks these days -- particularly bigger banks -- has never been higher," David Johnson, principal with Strategic Vision, told CRM Buyer "This is an episode that smaller banks could definitely use to try to lure customers a...

The launch of Mega could in fact be helpful to Dotcom, speculated David Johnson, principal of Strategic Vision. Intersecting Narratives...

Actually from a PR standpoint what PNC Bank did was very smart, David Johnson, principal of Strategic Vision, told CRM Buyer For starters, "if you look at all the institutions of which the public is distrustful and dislikes, banks are definitely up near the top." ...

That said, the patent battles in general are not good for Apple's image, David Johnson, principal with Strategic Vision, told the E-Commerce Times "Apple is starting to come across a big bully with these suits," he said.

"There is definitely a role for a site like this in the social media universe," David Johnson, principal with Strategic Vision, told TechNewsWorld. "People are curious about where they stand in relation to other people on issues. Also, with politics moving more and more onto Facebook, people have become comfortable discussing these issues online."

"Consumer Reports' ratings are very important from a PR/advertising standpoint," David Johnson, principal with Strategic Vision, told the E-Commerce Times. "They are considered reliable -- a source to go to if you are really confused." A Confusing Space...

It gets even stranger when you consider the possible Machiavellian twists and turns suggested byDavid Johnson, principal of Strategic Vision "I would not be surprised if internally at HP there were factions encouraging Autonomy to make these demands," he told the E-Commerce T...