Not all innovation is good. Let me illustrate with a few examples of how poor innovation can harm a company. Bad innovation can quickly cut down a brand that took years to build. Generally speaking, innovation is good. Without innovation, we would still be driving a Model T and getting blocks of ice...
For years, the U.S. Internet and e-commerce industries resisted any push for a national online sales tax on the grounds that it would harm e-tail sales growth. However, at least some retailers that finally have transitioned to full-scale tax collection say the move has had little or no impact on the...
3D e-commerce is a pair of jeans seen from every angle. It is the ability to mix and match shoes, dresses, coats or belts; to explore the nooks and crannies of an entire home; and to capture the most realistic, detailed view possible. It is also entering the mainstream as companies strive to win con...
It may be an overused phrase, but it is still a fact that the squeaky wheel gets the grease, and this rule certainly has held true in e-commerce. But there is still abundant opportunity for less-established e-commerce sites to trumpet their existence to the world -- or at least the part of the worl...
Just three years ago, those interested in an e-commerce career simply had to stand around and jobs would drop into their hands like fruit falling from an overburdened apple tree. But the economy's long decline has forced many companies out of business, and many of the remaining players have slashed ...
E-tailers have come to the costly understanding that providing a general e-mail address on a Web site is no way to handle customer queries. Gartner analyst Adam Sarner told the E-Commerce Times that companies are turning to high-tech e-mail management tools and shifting strategies in a bid to curb i...
E-commerce players often seem to be playing a game of follow the leader, especially when it comes to site design and operations. And while Amazon.com and eBay have enough imitators to keep them flattered indefinitely, other outstanding e-commerce sites also have their share of admirers. These sites ...
With consumer confidence beginning to ebb, brick-and-mortar stores are implementing new strategies designed to lure consumers across their thresholds. But retailers trying to balance an actual store with an online presence must employ an array of tactics to prevent cannibalization. Fortunately, s...
A little over a year ago, PricewaterhouseCoopers released a study on e-tailers. The study found that most of the features being added to Web sites did little to turn visitors into buyers. But a year is a long stretch in Internet time. Since the study was published, have e-tailers put into practic...
Which companies are the new "rising startups" of e-commerce? A new breed of online retailer is making noise by attracting cost-conscious consumers who hope to purchase overstocks at deep discounts. These resellers include such sites as SmartBargains.com, Overstock.com and MoonBuzz.com. "These sit...
The failure of catalog company Fingerhut is more than a blip on the radar screen. It represents a warning to those who would dive recklessly into online retail. How could Federated, the department store chain that bought Fingerhut, have thought that a small catalog retailer could provide an insta...
The driving force behind Sears' $1.98 billion purchase of Lands' End was the clothing brand itself. But Lands' End's reputation for merging catalog and online sales and providing high-quality customer service played a role as well. According to GartnerG2 analyst Kevin Murphy, the trick for Sears ...
Sears Roebuck & Co. has announced it will pay a staggering $1.9 billion to buy Lands' End, the largest specialty clothing retailer in both online and catalog sales, in an effort to edge ahead of competitors like J.C. Penney. The deal will let Lands' End work its Internet magic on the Sears.co...
The seeds of the trends now taking hold in e-commerce were planted in the industry's early days, long before the shakeout began. But only now are they starting to point the way clearly toward the future of e-commerce. One trend is a growing legion of niche firms operating on shoestring budgets...
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