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Duff Anderson, vice president of research, development and knowledge delivery at iPerceptions, is a pioneer in the attitudinal Web analytics field, endeavoring since 1996 to forge standards for online research methodologies and analysis. iPerceptions, with offices in New York, Montreal and Toronto, ...

E-mail and other forms of electronic communications have become pervasive and essential to business growth and operational productivity. This new dependency on messaging has created a whole new spectrum of major risks, vulnerabilities and requirements for companies of all sizes. "Postini customers t...

E-mail and other forms of electronic communications have become pervasive and essential to business growth and operational productivity. Today, with more than 170 billion e-mails and 580 billion IMs exchanged daily, companies have seen a 334 percent annual increase in bandwidth, processing and stora...

Jim Stickley, CTO of TraceSecurity makes his living sneaking into other peoples' businesses and leaving with their data. Stickley robs banks, but unlike conventional thieves, he is not after what is locked inside the vault. Instead, he steals personally identifiable information such as names, addres...

The Payment Card Industry Security Standards Council launched in September as a joint venture between Visa International, MasterCard Worldwide, Discover Financial Services, JCB and American Express to continuously improve the data security standard. The group couldn't have appeared at a better time....

It's an e-tailer's nightmare: In the constant struggle to keep up with online shopping trends and technology, a company relaunches its Web site with all the bells and whistles. However, it soon learns that the site's upload time is at a crawl, or its checkout is too slow. Sure, the firm did its home...

As e-commerce continues to thrive, online retailers keep raising the bar higher for each other. Meanwhile, consumers these days don't just want lightning-fast online checkouts -- they expect flawless and customized shopping experiences too. At last week's eTail Palm Desert, Cliff Conneighton, senior...

eBay business unit PayPal revolutionized the payments industry and catapulted e-commerce when it emerged as a credit card processor for person-to-person transactions on auction sites. Today, about half of PayPal's payments volume is from credit cards, but the service also allows consumers to registe...

The OpenNet Initiative's mission is to determine where Internet censorship exists and expose it. It accomplishes this through a network of volunteers -- some of whom do the work at great personal risk -- and proprietary technology and software tools developed by the participants. The E-Commerce Time...

With the holidays approaching, many traditional and e-only marketers hope that the Web tools and designs they developed during 2006 ring in record sales over the Internet. To summarize what improvements online sellers made over the past 12 months, the E-Commerce Times talked to Jim Wehmann, vice pre...

More than a third of shoppers who have a poor experience on a Web site abandon the site entirely, according to JupiterResearch, and 75 percent are likely not to shop on that site again. That's a loud and clear wake up call to e-tailers. Now that you are awake, it's time to find out exactly what "poo...

In the retail world, Black Friday has long been a red-letter day on the calendar. The Friday after Thanksgiving, while not always the busiest shopping day of the year, is notable for kicking off the mad-dash toward the finish line of the holiday season. In the world of e-commerce, Cyber Monday has q...

Online advertising, like many novelties that play on the Internet, at first grabbed a great deal of attention from businesses. Online advertising was the new fad, and many people predicted it would overtake traditional advertising forms. Now that the newness of Internet advertising is wearing off, s...

Michael Yang and Yeogirl Yun are hardly strangers to the realm of comparison shopping sites. The dynamic duo founded mySimon.com, which became the largest price comparison shopping site on the Internet, with over 10 million users in 2000. After raising US$30 million in investment capital, mySimon wa...

When most people are asked about software giants, they usually think of Microsoft. But I recently discovered that there is a company that is regarded as one of the largest international, independent software companies in the world. That company is called Cincom and has 40 offices on six continents.