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Results 1-20 of 62 for Mick Brady.

Cosmos: Possible Worlds Fires Up Hopes and Dreams

Humans may be wanderers by nature, but in the year 2020, with planet Earth overrun by a pandemic, most human activity has come to a shocking halt. Perhaps one of the best things for a wandering race stuck at home is an opportunity to look outward -- to thought-travel into the boundless universe and ...

The Two Faces of Open Source: ECT News Roundtable, Episode 5

The open source software movement has evolved dramatically over the past two decades. Many businesses that once considered open source a threat now recognize its value. In spite of increased enthusiasm among enterprises, consumer interest by and large has not materialized. With large companies incre...

From Personal to Planetary: ECT News Roundtable, Episode 4

Perhaps technology operates at its most profound level when we don't notice it -- when it simply becomes woven into the fabric of our daily lives. We asked ECT News Network's roundtable of industry insiders to pause and reflect on their own personal tech preferences, to speculate on what popular gad...

Cosmos: Possible Worlds – A Lavish, Hopeful Journey

When we watch a work of fiction, we enter an understanding with its makers. We agree to suspend our disbelief, and they agree to entertain us. If it's a particularly good work, perhaps it inspires us by communicating some kernel of wisdom about human nature. Its story may touch our emotions deeply, ...

Business/Customer Sweet Spots: ECT News Roundtable, Episode 2

If you're a small business owner or a key member of an enterprise executive team, you want your firm to succeed. If you're a customer, you want to be treated well. Those goals are not diametrically opposed, but very often it seems that companies and customers are at cross-purposes. ECT News Network ...

CUSTOMER SERVICE BREAKDOWN

Shield Healthcare: Serving the Poor, Poorly

Sometimes when you tug on the thread of a small customer service failure, you unravel a big skein of much knottier problems. That happened when Shield Healthcare didn't send "Great Aunt Nelly" her shipment of medical supplies on time. There are many people like Nelly in the U.S. -- elderly and disab...

EXCLUSIVE INTERVIEW

PriceWaiter CEO Stephen Culp: ‘Negotiation Has Been Around Forever Because It Works’

Fledgling e-commerce company PriceWaiter aims to save customers money, time and energy by negotiating better-than-Amazon deals on top-rated products -- simply, quickly and privately. PriceWaiter's pitch to sellers is that it can help move inventory, maintain more margin, and make MAP moot, resulting...

OPINION

US Mobile: Another Bait-and-Switch Disappointment

I just dumped US Mobile after less than four months, setting a new speed record for hitting my tolerance-for-b.s. ceiling. I'd had high hopes for this relatively new MVNO, but it turns out I chose poorly. Switching wireless service providers is one of those things I don't relish doing, but every few...

EXCLUSIVE INTERVIEW

Star Explorer Mae Jemison: The Sky Connects Us

Mae Jemison recently shared some illuminating recollections of her experiences as an astronaut, but they were neither the starting point nor the ending point of our conversation. This extraordinary woman's career is too packed with present and future endeavors to dwell very long on her stellar past....

CUSTOMER SERVICE BREAKDOWN

Resist: Don’t Sign That AT&T Contract

This is a call for resistance that has nothing to do with politics. It's coming from someone who unwittingly walked into a virtual jail cell that was disguised as a DirecTV contract. I'll be behind bars for another 23 months, and I'm counting the days. Please don't take this as a rant or as an attem...

OPINION

Ode to Sprint: Somebody Calls You, You Answer Quite Slowly

As I write this, I'm listening to twangy guitar music that calls up vague images of big spiny cactus, dust, and a riderless swaybacked horse. Lots of dust. I've been listening to the same few bars for 43 minutes and counting. Every few seconds, the music is interrupted by this: "We apologize for the...

OPINION

Time Warner Cable Really Doesn’t Like Me

After surviving well over a year as a cord-cutter, I recently returned to the cable fold -- and after less than a month, I'm having major regrets. The problem isn't with the service or even with the pricing. The problem is with the lies. I wasn't entirely happy with my cord-cutting solution, but I w...

OPINION

Things Not to Say to an Irate Customer, or Anthem’s Epic Fail

I have sympathy for customer service representatives -- really, I do. I know that customers can be ignorant, demanding and ill-mannered. On the other hand, CSRs should be trained to deal with bad-tempered customers. Also, CSRs should be trained to avoid provoking pleasant and agreeable customers to ...

OPINION

Jimmy Wales and the Slippery Slope

Jimmy Wales, cofounder of Wikipedia, recently attempted to pressure ECT News Network into killing or drastically revising an article that was not to his liking. In an illuminating series of no fewer than 17 email messages, Wales demanded, threatened, wheedled and implored in a dogged effort to accom...

TECH BLOG

Don’t Kill the Blogger

Here I am tempting fate. Risking my life. Writing a blog post. Bloggers are living on the edge, suggests Matt Richtel. It's harrowing having to come up with all those ideas and translate them into words. The hunger for cyber scoops robs them of sleep. The endless hunt for eyeballs is a merciless slo...

TECH BLOG

There’s No Honor Among Data Privacy Thieves

The news that all three of the front-running candidates for president of the U.S. have been victims of privacy breaches at the passport office may have a silver lining. Sure, Sens. Barack Obama, Hillary Clinton and John McCain have good reason to be irate, and their campaigns are right to bring pres...

TECH BLOG

The ‘Connected Lifestyle’ Disconnect

The word "connected" appears no less than 13 times in the press release Microsoft issued to broadcast its DVR Anywhere launch at CES. The software system allows people to view recorded TV content all over the house. What I find astonishing is that this fracturing of the entertainment experience -- t...

One Year Ago: Analysts Fuzzy on B2B’s Future

One of the fundamental rules of e-commerce is that for every dire prediction, there is an equal and opposite upbeat outlook, and vice versa. So it was a high mark of distinction -- for a while -- that not since consumers began flocking to the Web had a phenomenon been reported with as much consis...

One Year Ago: The Irresistible Appeal of Dot-Com Reality

Some people love the thrill of roller coasters and keep getting back in line for more, but others can hardly take a single stomach-churning ride. For dot-com investors who have been yearning to stay connected with earth's gravity, the rough ride may be nearing its end.

One Year Ago: The Bright Side of the Dot-Com Shakeout

The bells tolling in the e-commerce distance seem to be growing louder, but whether the ringing bodes ill is a matter of perception. For some dot-coms, the sound is surely a death knell, but for others, it is the tinkling of a carol. In all the news reports about struggling and failing e-tailers...

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