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Innovators Aren't Giving Up on Electronic Payments

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Although many companies have tried, few have been successful in offering alternative e-payments, and the credit card still rules online.


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With approximately 90 percent of online shopping transactions still occurring via credit card, any attempts by the e-commerce industry to capitalize on new electronic payment innovations might seem fruitless.

Yet, seemingly every week, a new payment method arrives on the online shopping scene.

"There has been a nearly unlimited number of payment options for consumers to adopt, with virtually no adoptions," James Van Dyke, research director for Jupiter Media Metrix (Nasdaq: JMXI), told the E-Commerce Times. "You really have to look outside of America to find any adoptions other than credit and debit cards."

The industry's efforts resemble Wright Brothers-era attempts to build a functioning airplane. Somehow, someway, e-commerce is determined to get a new electronic payment system off the ground. So despite infrequent success, the new ideas keep coming.

Thumbs Up

Perhaps the innovation in the electronic payment arena that will have the greatest impact on e-commerce will come from a concept pulled straight from James Bond movies.

Known as biometrics, these systems use the physical characteristics unique to each individual person, such as an eye or thumb scan, to grant -- or deny -- access to computer resources.

For example, when you apply for a credit card, you could have a thumbprint taken in person that is then encoded into your credit card information. Once registered this way, you could then use a computer scanner that enables you to place your thumbprint down as payment while the charge itself goes to the credit card, ensuring that the person trying to make a transaction is actually the authorized person.

Security Central

"It's perfectly applicable for Internet commerce," Yankee Group analyst Jason Briggs told the E-Commerce Times. "It identifies that you are who you are. Right now it's in the initial stages of rolling out but it needs bricks-and-mortars to accept it."

The reason this concept could prove so successful for e-commerce is that it directly addresses the No. 1 issue confronting electronic payment systems.

"[Security issues] will still be an 800-pound gorilla for e-commerce for years to come," said Briggs. "In the end, electronic payments will have to be handled where the payment information itself is secured by a third-party payment provider outside the e-commerce site, where the information is redirected to a central payment site whose job it is to keep your information very secure."

Flop Sweat

Any optimism, however, has to be tempered by the fact that most attempts at alternative e-payment methods have flopped -- including those put forth by major companies.

"E-wallets are going absolutely nowhere right now," said Van Dyke. "The challenge with wallets is that in order for a company like Microsoft (Nasdaq: MSFT) Free Trial. Security Software As A Service From Webroot. Latest News about Microsoft to make them work, they had to sign up all the merchants first and then all the consumers, and they could never do that successfully. Plus, they tried to extract too much of a fee."

As an alternative, traditional credit-card issuers are just beginning to offer consumers one-time usage numbers that work just like a credit-card number, except for only one transaction -- preventing them from being used again if hacked.

How Low?

Credit-card giants are still left with a critical choice, Van Dyke said.

"Are they willing to lower their fees and take an instant online market share, knowing that as soon as they lower their fees to people like PayPal customers they'd have to lower them everywhere online?" asked Van Dyke.

Decision time for these companies may be drawing near. Even Amazon has gotten into the payment act lately, offering customers their own Amazon charge accounts.

"Large merchants will follow Amazon's example and start to open up internal accounts (for their customers)," Van Dyke said.

Everyone's Pal?

No matter how grim the odds seem, it takes only one success story to discourage others from giving up. In the alternative e-payment field, that success story is PayPal.

"PayPal has really shown itself to be a shining star of online payments in terms of easing the process of transferring money," Briggs said. "What they've done right is build a loyal user base based on online auctions, eBay especially, and made it very consumer friendly."

Now that PayPal has built such a critical user mass, it has the leverage to approach larger e-tailers and offer a service that can potentially increase the conversions on their site.

Checking In

Van Dyke said that what is particularly interesting about PayPal's growth is that 50 percent of PayPal transactions are now funded by a direct transfer from a checking account -- a trend he says is likely to grow.

"Debit transfer capability will increase because merchants are motivated to make it happen," said Van Dyke. "Online merchants pay more in credit card interchange fees than offline due to a higher rate of online fraud. The 2 to 4 percent transaction fee they pay is more than their profitability right now and if they can reduce that it's a big target."

Van Dyke sees two possibilities for PayPal.

"Person-to-person payments are here to stay," Van Dyke said. "PayPal will either get very large and experience the same growth outside of the auction space, or another brand we already know and trust -- Visa, Mastercard -- or a new brand spawned by multiple banks, will crush PayPal."

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Talkback: Join the Discussion.
Re: Innovators Aren't Giving Up on Electronic Payments
Vicente
Posted 2002-02-05
I do think the use of cellular phone for accepting charges will be the leader procedure in this ...
Re: Innovators Aren't Giving Up on Electronic Payments
TaraMcLafferty
Posted 2001-12-10
This is all good news. It is high time e-payments started taking effect. I've recently been ...
Re: Innovators Aren't Giving Up on Electronic Payments
Michael VAK
Posted 2001-12-03
Transaction authenticity & access via a biometric algorithmic card with USB connectability to ...
Try China
YQ Zhang
Posted 2001-11-29
It is very timely to come across your article. I agree 100% with this opinion reflected in your ...
Re: Innovators Aren't Giving Up on Electronic Payments
stephen
Posted 2001-11-29
Inventing entirely new ways to pay which are alien to the ways consumers shop/pay offline will ...

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