CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The next normal will have something to do with CR...
Salesforce has announced a new version of Work.com designed to help businesses and communities function safely during the COVID-19 pandemic. "Work.com is a completely new initiative using an existing domain name that we previously owned," said Salesforce spokesperson Joel Steinfeld. "Our focus is on...
What's the big deal, I thought? Last week Salesforce announced it was paying in the range of $1.35 billion for ClickSoftware, a private field service automation and workforce management company. At first, I attributed it to a slow summer news cycle when many people in the industry are off trout fish...
Apriva has announced partnerships with AveriGo and Vagabond to offer innovative mobile shopping and payment solutions. Apriva offers an adaptive platform for secure mobile communications and omnichannel payments. Both its new partners are in the vending and F&B service industries. AveriGo offers...
Microsoft announced a number of artificial intelligence, mixed reality and customer insights tools for Microsoft Dynamics 365 at its Microsoft Business Forward event in Paris. There is "a lot of hype around AI and MR, but these are real applications delivering value to customers today" noted Rebecc...
I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform to the future of what we all do in CRM and beyond. Platform provides a level of abstraction between machines and humans, who must get useful work out of them. Inventing the pla...
Salesforce has announced the addition of IoT Insights to Field Service Lightning. The new tool permits signals from IoT devices to show up directly on Salesforce Service Cloud and Field Service Lightning mobile app consoles, alongside CRM data. Service organizations can draw on those signals to anti...
For the last 20 years, CRM has occupied a preeminent niche in enterprise software. It has been the hip, up-and-coming solution in the front office, brimming with innovation and new approaches to some difficult problems that go back a long way. CRM applied basic database technology to a business' cha...
The advent of a brave new world of connected products and services in the Internet of Things is forcing organizations of all sizes across nearly every industry to reconsider how they will interact with their customers in the future. As a consequence, a growing number of companies are thinking about ...
Apple and SAP last week announced an agreement to create applications for the iPhone and iPad using SAP's HANA data management platform as well as an iOS software development kit and training academy for outside developers and customers. The move marks Apple's latest attempt to break through to the ...
Apple reportedly has formed a dedicated sales team to pitch Apple products to CIOs, and it is working closely with app developers who have a corporate presence to sell into the enterprise. Apple's increased interest in the enterprise could be part of a long-term strategy to offset declining sales in...
Apple reportedly is gearing up to do what it does best -- introduce a new gadget or two. Word is the company will hold a spellbinding iPhone event come Sept. 9. With the dust not quite settled over Apple's recently announced liaison with IBM, it will be interesting to see whether there are any new c...
Up to now, Google's smart eyeware, Glass, largely has been considered a diversion for gadget lovers, but the company on Tuesday announced a new program to encourage its use in the workplace. "Today, there are thousands of consumers out there enjoying Glass in ways that are both practical and inspira...
Salesforce.com has made its latest product, Salesforce.com Chatter, generally available for its 77,300 customers. First unveiled as a private beta earlier this year, Chatter is a real-time social collaboration application and platform for the enterprise. It allows employees to send feeds and status ...
On June 10, Antenna Software completed the acquisition of Dexterra for an undisclosed amount, solidifying its position as a key player in the mobile middleware/platform space, with a sharpened focus on field force enablement. This market grab comes on the heels of Antenna's acquisition of Vettro's s...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/05/mobile-payments.jpg
https://www.ecommercetimes.com/story/how-retailers-can-use-payments-to-win-in-todays-e-commerce-ecosystem-177614.html
How Retailers Can Use Payments To Win in Today’s E-Commerce Ecosystem
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/frustrated-computer-user.jpg
https://www.ecommercetimes.com/story/investment-scams-skyrocket-victims-in-us-fleeced-for-4b-in-2022-177544.html
Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/08/decision-maker.jpg
https://www.ecommercetimes.com/story/cyber-insurance-costs-rising-coverages-shrinking-report-178569.html
Cyber Insurance Costs Rising, Coverages Shrinking: Report
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/02/ChatGPT-smartphone.jpg
https://www.ecommercetimes.com/story/the-future-of-ai-in-retail-beyond-the-chatgpt-hype-177681.html
The Future of AI in Retail: Beyond the ChatGPT Hype
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/07/computer-watch.jpg
https://www.ecommercetimes.com/story/the-art-of-timing-social-media-posts-for-retail-success-177723.html
The Art of Timing Social Media Posts for Retail Success
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/07/X.jpg
https://www.ecommercetimes.com/story/musk-rolls-dice-with-drastic-rebranding-of-twitter-178485.html
Musk Rolls Dice With Drastic Rebranding of Twitter
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/10/smartphone-texting.jpg
https://www.ecommercetimes.com/story/mobile-shopping-apps-linked-to-digital-wallets-a-loyalty-driving-duo-177650.html
Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/11/chess.jpg
https://www.ecommercetimes.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/password-hacker.jpg
https://www.ecommercetimes.com/story/retail-sector-bearing-the-brunt-of-cyber-assaults-177688.html
Retail Sector Bearing the Brunt of Cyber Assaults
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/07/Wix-AI-Site-Creation.jpg
https://www.ecommercetimes.com/story/new-wix-ai-powered-platform-promises-speedy-e-commerce-website-creation-177717.html
New Wix AI-Powered Platform Promises Speedy E-Commerce Website Creation
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/unboxing.jpg
https://www.ecommercetimes.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
Enter your Username and Password to sign in.
Loading ...
Social Media
See all Social Media