Zuora, the company that made its bones in subscription billing and payments, held its annual Subscribed user meeting last week and staked out some new turf. It always has been focused on the back office, but its latest messaging included elements of the front office. Perhaps it's no surprise given C...
Microsoft last week revealed some new details about Dynamics CRM 2016, emphasizing functionality designed to empower customer service agents. It will be released in both cloud and on-premises versions in Q4, said Bill Patterson, general manager of Microsoft Dynamics. It will be available as a standa...
I'm always looking for emerging trends at Dreamforce, the kinds of things that are hiding in plain sight. They might never amount to much, but it's more likely that many of them will bloom. A case in point is the emergence of vertical market CRM. Its time is now because application development tools...
Microsoft on Thursday announced that it has reached an agreement to acquire FieldOne, developer of a cloud-based field service management solution. FieldOne's technology will add a new dimension to Microsoft Dynamics CRM. FieldOne provides field service management tools for work order management, au...
Apple reportedly has formed a dedicated sales team to pitch Apple products to CIOs, and it is working closely with app developers who have a corporate presence to sell into the enterprise. Apple's increased interest in the enterprise could be part of a long-term strategy to offset declining sales in...
Infor, a provider of business application software and cloud services, has agreed to acquire Saleslogix, a CRM application that is currently owned by Swiftpage. The transaction is expected to close in the coming weeks. Financial details were not disclosed. For Swiftpage, the reason for the sale is s...
Apple reportedly is gearing up to do what it does best -- introduce a new gadget or two. Word is the company will hold a spellbinding iPhone event come Sept. 9. With the dust not quite settled over Apple's recently announced liaison with IBM, it will be interesting to see whether there are any new c...
Up to now, Google's smart eyeware, Glass, largely has been considered a diversion for gadget lovers, but the company on Tuesday announced a new program to encourage its use in the workplace. "Today, there are thousands of consumers out there enjoying Glass in ways that are both practical and inspira...
Google last week debuted several trendy eyeglass frames for Glass, shedding its dorky look while accommodating prescription lenses. The more natural look means consumers likely will be more accepting of Glass once it becomes generally available -- assuming the price is right. The new Glass frames an...
One of the phrases CRM vendors love to toss around these days is this saw: "CRM makes every employee a salesperson." I'm sure the VP of sales loves this vision, in which he suddenly is served by a quadrupled or quintupled number of salespeople, many of whom he doesn't have to manage and to whom he d...
The story of this year's Dreamforce might best be told through the partner community and AppExchange, and that makes it a story about the platform. Appropriately enough, Salesforce teed up the platform topic in Chairman and CEO Marc Benioff's Tuesday keynote and the press conference immediately foll...
For many years, I have written a piece that attempts to forecast the major themes of Dreamforce. I am not always right, but the exercise is fun and helps me orient toward what should be happening industry-wide even if it's not. This year is no exception. With no briefing yet from the company, I am u...
Mobile everything is the current computing zeitgeist and if that means turning an app or function that is perfectly suited for desktop use into a mobilized one, well, as the thinking goes at so many companies now, just do it. However, mobilizing an app -- even a front-office CRM app -- should not be...
The jargon of an industry is a good indicator of where the mindset of that industry is at any particular moment. Think of terms like "the cloud," which are set upon by marketers and subverted to their ends until the meaning has been wrung from them. For many in IT, the cloud is a place that solves m...
I prefer to buy from my country or countries that mostly align with my principles.
I consider the country of origin, but price and quality are more important.
The country of origin has no influence on my buying habits.
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/02/windows-365.jpg
https://www.ecommercetimes.com/story/windows-365-and-the-coming-abyss-in-the-pc-market-177839.html
Windows 365 and the Coming Abyss in the PC Market
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/06/password-hacker.jpg
https://www.ecommercetimes.com/story/avoid-being-the-next-victim-of-account-takeover-fraud-177014.html
Avoid Being the Next Victim of Account Takeover Fraud
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/03/sad-teen-smartphone.jpg
https://www.ecommercetimes.com/story/waging-war-on-the-sextortion-epidemic-177981.html
Waging War on the Sextortion Epidemic
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/11/web-team.jpg
https://www.ecommercetimes.com/story/digital-marketers-take-fragmented-tactics-to-new-targets-177076.html
Digital Marketers Take Fragmented Tactics to New Targets
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/01/Saas-Platform-Developer.jpg
https://www.ecommercetimes.com/story/e-commerce-fraud-prevention-strategies-for-an-iffy-economy-177307.html
E-Commerce Fraud Prevention Strategies for an Iffy Economy
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/01/google-search.jpg
https://www.ecommercetimes.com/story/gmail-creator-predicts-ai-will-totally-disrupt-google-search-in-1-to-2-years-177745.html
Gmail Creator Predicts AI Will Totally Disrupt Google Search in 1 to 2 Years
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2021/08/tiktok.jpg
https://www.ecommercetimes.com/story/tiktok-opens-back-door-to-integrated-platform-stores-amazon-competition-177213.html
TikTok Opens Back Door to Integrated Platform Stores, Amazon Competition
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/01/tiktok-iphone-app-store.jpg
https://www.ecommercetimes.com/story/despite-popularity-will-let-me-tiktok-that-become-a-fading-phrase-177303.html
Despite Popularity, Will ‘Let Me TikTok That’ Become a Fading Phrase?
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/02/internet-user.jpg
https://www.ecommercetimes.com/story/tips-to-help-mask-your-identity-online-177846.html
Tips To Help Mask Your Identity Online
Enter your Username and Password to sign in.
Loading ...
Social Media
See all Social Media