It's fitting that the last stop on my tour of travel-planning Web sites for the E-Commerce Times was American Airlines. The site illustrates all of the problems that spurred this special look at travel sites in the first place. Travel sites have developed a reputation for being hard to navigate and ...
United Airlines was my Internet destination as I continued sampling travel-planning Web sites for the E-Commerce Times. The first item to catch my eye was an unusual graphic -- neither a 1) plane 2) automobile 3) hotel nor 4) iconic celebrity hawker. Instead it was a stylized drawing of a woman's ou...
This week, I headed southwest as I continued making the rounds of travel-planning Web sites for the E-Commerce Times. My first impression of Southwest Airlines' Web site was that its online presence faithfully reflected its corporate persona: It looked to be a roll-up-your sleeves, no nonsense outfi...
My tour of travel-planning Web sites for the E-Commerce Times has included stops at some of the aggregator sites, some discount companies and some alternative services. I'm now entering new territory with explorations of the Web sites of the operators themselves. First stop: JetBlue, a discount airl...
As I got ready to jump off at the next stop on my whirlwind tour of travel-planning Web sites, I found myself in the grip of something close to excitement. Trying out Priceline.com was going to be a new experience for me as well -- but it already felt familiar, thanks to my beloved William Shatner (...
Hotwire is a discount site that sells off unsold inventory by masking the identity of the hotel or rental car service or airline until the purchase is complete. I have to confess the concept never appealed to me that much -- it conjured up visions of middle-row airline seats and secluded hotels that...
Clutter, clutter, clutter -- will they never learn? Well into our survey of travel-planning Web sites, a common design theme continues to predominate: a crowded user interface that detracts from the supposed utilitarian purpose of the site. Bookit.com is no exception, although it is not as bad as so...
I remember when Kayak accused Bing of "borrowing" some of its design features last year. At the time, I wondered if indeed Kayak had a legitimate complaint -- the sites' designs are similar. However, after reviewing four separate travel-planning Web sites, I have concluded that Bing and Kayak could...
Continuing the E-Commerce Times' exploration of travel-planning Web sites, I paddled over to Kayak this week, and after a few minutes of playing around with the site, I was inexplicably struck with the desire for ice cream. Specifically, Haagen Dazs' five simple ingredients ice cream. No doubt, you...
For this week's installment in the E-Commerce Times' series on travel-planning Web sites, I took a spin around Orbitz, completing my tour of the top three aggregators. Thus far, my biggest complaint about travel sites in general has been overcrowded user interfaces that waste space with self promoti...
My first impression of Expedia -- a site that I used to frequent but haven't visited in at least a year -- is that its design is refreshingly straightforward: a three-column layout relatively uncluttered with self-promotion. Not that it's completely devoid of such ads. (Note to Web designers: Most p...
Travel Web sites were among the first category of e-commerce ventures to actually make a buck a decade or so ago. It is astounding, therefore, that recent industry reports show a deep dissatisfaction among many users of these portals. In particular, Forrester Research recently reported on the failin...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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