Welcome | Sign In
ECommerceTimes.com
Trends

Study: Web Surfing Fell at Year's End

Print Version
E-Mail Article
Reprints
Study: Web Surfing Fell at Year's End

Although Web surfing has been declining since October 2000, the first week of January showed 'somewhat of a recovery,' NetRatings said.


eMarketer Whitepaper: Optimizing the E-Commerce Experience
From the Web to the Contact Center, are you prepared to proactively engage and keep your savvy customers? Read how e-commerce leaders are optimizing their sites with ratings, reviews, live help, Web analytics, mobile and more.

Putting a damper on positive e-commerce sales figures from the recent holiday season, a report released by Nielsen//NetRatings on Wednesday said that Internet users spent less time surfing the Web both at home and at work during the final months of 2000.

The average time spent online has been dropping steadily, falling from 17.5 hours in October to 14.9 hours in December, the audience measurement firm said.

Web use has declined across the board, according to the firm, with page views dropping more than 17 percent from 1,196 in October to 983 in December.

The number of unique sites visited per month by the average Net user fell 15 percent, from 20 sites to 17 over the same period. Likewise, the number of Net sessions per month for the average Web surfer dropped 15 percent, from 33 online sessions in October to 28 in December.

"People wanted a break," Sean Kaldor, vice president of e-commerce at NetRatings, told the E-Commerce Times. "Vacation time from work, combined with family events and travel, were the likely drivers of the decrease in Web usage in December."

Jump Start

NetRatings' findings do not necessarily mean Web use will remain on the decline, according to Kaldor.

"We saw the most pronounced decline in the second two weeks of December," Kaldor said. "The first week of January actually shows somewhat of a recovery."

Other surveys show that consumers spent much of their Web time shopping. The Nielsen//NetRatings Holiday E-Commerce Index, for example, which measures home and work shopping trips to e-commerce sites, rose 78 percent during its peak this past holiday season.

Where are the Surfers?

Surfers spent the most time on America Online (AOL) Web sites in December, the NetRatings report showed. Almost 80 million people checked AOL properties during the month, spending an average of 42 hours and 14 minutes on the site.

AOL said Tuesday that it now has more than 27 million members, with the addition of more than 70,000 new subscribers on Christmas Day.

According to NetRatings, Yahoo! was the second most visited site in December, followed by MSN, Excite@Home and Microsoft (Nasdaq: MSFT).

Lycos Network took the No. 6 spot, and e-tail giant Amazon.com came in No. 7. Rounding out the top 10 positions were Walt Disney Internet Group, Time Warner and CNet Networks.

Ad Revenues Down

For many companies, such as Internet content providers that rely on online advertising revenues, a January recovery in Web traffic may not be enough to offset the October-to-December decline, Kaldor said.

"To have an 15 percent decline in a month -- that's a loss of page views," that translates into a loss of revenue, Kaldor said.

Among advertisers, TRUSTe and Microsoft saw the most banner impressions from home and work-based Internet users during December. Amazon was third among at-home users, while Yahoo! took third place among workplace surfers.

Brick-and-click bookstore Barnesandnoble.com came in fourth for users at home and at work.


Print Version E-Mail Article Reprints More by Nora Macaluso


Related News Alerts

Microsoft Activate Alert | Search Archives

More by Nora Macaluso

One Year Ago: Should E-tailers Drop Nasdaq Before Nasdaq Drops Them?
January 30, 2002
Once a company is kicked off the Nasdaq, its stock is listed on the over-the-counter 'pink sheets' for thinly traded issues.
Study: Europeans Ignore Potential of TV-Based Commerce
January 18, 2002
Interactive TV also provides retailers with the opportunity to draw attention to themselves using interactive ads, Gartner said.
The Amazon Earnings Speculation Story
January 21, 2002
For Amazon to break out of the box created by the competing objectives of boosting sales and controlling costs, a pro-forma profit in the fourth quarter will be critical, a Goldman Sachs analyst wrote.
Don't miss a story -- sign up for our FREE e-mail newsletters and view the latest headlines at a glance.
Tech News Flash [ View Sample ]
E-Commerce Minute [ View Sample ]
ECT News Network Weekly Newsletter [ View Sample ]
Shortcuts
ECT News Network Information
Reader Services
Corporate
ECT News Network