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CRM Report: MarchFirst Continues Strong Debut

MarchFirst (Nasdaq: XRCH), the Internet professional services company formed recently by the merger of Whittman-Hart and USWeb/CKS, reported a surge in revenues for the first quarter as it ironed out the details of its consolidation ...

CRM Report: Onyx Software Enters Asian CRM Venture

Bellevue, Washington-based Onyx Software (Nasdaq: ONXS) said Tuesday that it has broken into the nascent Asian CRM market in a joint venture with Singapore Technologies Telemedia (STT) ...

CRM Report: eShare Technologies Sees Sales Drop as Loss Narrows

CRM solutions provider eShare Technologies (Nasdaq: ESHR) said Tuesday its first quarter sales dropped nearly $9 million from the first quarter of 1999, topping out at $20.4 million ...

CRM Report: Cobalt Group Sees Revenues Increase

The Cobalt Group (Nasdaq: CBLT), a provider of Internet business-to-business (B2B) services to the automotive industry, said late Monday that its first quarter revenues increased 11 percent over the fourth quarter of 1999 to $9.3 million, driven in large part by its Web hosting and applications services ...

FTC Child Privacy Rules Take Effect

The Children's Online Privacy Protection Act (COPPA) took effect on Friday, requiring online businesses to secure parental consent before collecting personal information from pre-teen Web surfers ...

CRM Report: Saks Fifth Avenue Adds New CRM ‘Aspect’

San Jose, California-based Aspect Communications (Nasdaq: ASPT) said Monday that upscale retailer Saks Fifth Avenue (NYSE: SKS) has selected its CRM portal for call centers in Mississippi, Maryland and Illinois ...

CRM Report: Allianz Adds Point CRM Solution Across U.S.

CRM solutions provider Point Information Systems announced Monday that Allianz Life Insurance Company of North America -- one of the top 50 life insurers in the United States -- has implemented Point Information Systems' CRM system throughout its U.S. sales organization ...

CRM Report: Hitachi Data Systems, Where2Net Join Forces

Hitachi Data Systems, a subsidiary of the $65 billion global electronics company Hitachi, Ltd., and Where2Net announced today that they have formed a strategic alliance to deliver CRM solutions to retailers ...

CRM Report: Circle.com Wins Award for Senate.gov Site

CRM provider Circle.com received recognition for its Web site design work today, as the company announced that it has received the U.S. Federal Design Achievement Award for its redesign of the U.S. Senate site ...

CRM Report: eLoyalty Bonds with Allstate

Customer loyalty solutions provider eLoyalty (Nasdaq: ELOY) announced this week that it has expanded its existing relationship with insurance giant Allstate (NYSE: ALT) to build a customer support infrastructure for Allstate's ambitious online initiative ...

CRM Report: Quintus Reports Record Revenues, Greater Net Loss

CRM solutions provider Quintus Corporation (Nasdaq: QNTS) reported this week that its fourth quarter and fiscal year revenues soared 90 percent and 70 percent respectively over the same period last year, as did its net loss for the quarter and year ...

CRM Report: Symix Says Y2K Slowed Quarterly Growth

Enterprise solutions provider Symix Systems, Inc. (Nasdaq: SYMX) reported Thursday that a delayed rebound of the traditional enterprise systems market following Y2K slowed its growth in the third quarter ...

CRM Report: Baan Plans CRM Spinoff After Stumble

Baan Company N.V. (Nasdaq: BAANF; ASE: BAAN) publicly confirmed its recent woes today, saying that it booked a first quarter loss of $26 million and that its revenues plunged from $176 million in the first quarter of 1999 to $106 million last quarter ...

CRM Report: Davox Rides Strong Q1 into International Markets

Davox Corporation (Nasdaq: DAVX), a Westford, Massachusetts-based provider of CRM solutions, announced today that its first quarter revenues shot up to a record $26.4 million (US$), an increase of 30 percent over the same quarter last year ...

CRM Report: Art Technology Group Paints Rosy Q1 Picture

Cambridge, Massachusetts-based Art Technology Group (ATG) (Nasdaq: ARTG), a provider of CRM and e-commerce products and services, said today that revenues rose to $21.6 million in the first quarter, almost 400 percent over the corresponding quarter in 1999 ...

CRM Report: Primix Solutions Reports Revenues Up, Losses Down

E-business solutions provider Primix Solutions, Inc. (Nasdaq: PMIX) reported today that its revenues for the first quarter rose to over $5 million, while its net loss decreased for the third consecutive quarter ...

Canadian ‘Mafiaboy’ Charged in DoS Attacks

The Royal Canadian Mounted Police (RCMP) have arrested a 15 year-old known as "Mafiaboy" in connection with February's spew of denial-of-service (DoS) attacks on prominent Web sites. The youth's name cannot be released due to his age ...

CRM Report: Aspect Announces Record Revenues, New Fund

San Jose, California-based Aspect Communications (Nasdaq: ASPT), a provider of CRM portals, announced today that its first quarter revenues shot up to a record $148.3 million (US$) and its net loss declined to $2.8 million from $13.3 million in the corresponding quarter in 1999 ...

CRM Report: Inteliant, BroadVision Form Alliance

Salt Lake City, Utah-based Inteliant Corporation, a division of SOS Staffing Services (Nasdaq: SOSS) and e-business applications provider BroadVisionInc., announced a comprehensive alliance Wednesday that will pool the companies' products and services ...

CRM Report: ICT Group Reports Record Revenues

Driven by strong international sales, CRM provider ICT Group (Nasdaq: ICTG) said Wednesday that its first quarter revenues leapt to $41.3 million, an increase of 12 percent over last year's first quarter ...

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