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In just five days, the latest Twitter alternative, Meta's Threads, has garnered 100 million users, shattering a record formerly held by the wildly popular generative AI app ChatGPT.

Canonical's Ubuntu 22.04 LTS, aka "Jammy Jellyfish," is now generally available with features that raise the bar for open source -- from cloud, to edge, to IoT and workstations. Ubuntu enterprise users will find hardcore improvements in security and performance for IoT and cloud computing connection...

Walmart has raised the bar for service by an online retailer with its announcement of free home pickup of customer returns. Called "Carrier Pickup by Fedex," the program allows items bought at Walmart's online store to be returned with a minimum of hassle by scheduling a home pickup from the store a...

We neglect our OS at the risk of radically underutilizing the incredible tools that it enables our device to be. Most of us only come into contact with one, or possibly both, of two families of operating systems: "House Windows" and "House Practically Everything Else." The latter is more commonly kn...

In this uncertain and increasingly homebound era, customers are turning online for everything from groceries to cat food. It's more important than ever to make sure that websites are optimized for the highest-possible customer engagement and conversion. E-commerce optimization is one game that compa...

Every successful, long-term business has a common denominator in training as it relates to online sales customer contacts. Notice I said "long-term." A great product or unique marketing effort can fall short when a customer contacts an employee who is ill-equipped to respond. Some 72 percent of onl...

After several years of instability on this list, 2018 saw things settle down a bit. In past years, blogs would make the list for a flurry of great posts one year, then fizzle the next. Sometimes, bloggers would change careers and their CRM content would dry up. Once in a while, a great blogger would...

Salesforce has launched Salesforce Essentials, a collection of intelligent apps targeting SMBs. Built on the Salesforce Lightning framework, Essentials offers a consumer-like experience optimized for any device. Relevant information is displayed on one unified console, and Lightning enables drag-and...

Something very interesting is happening in the world of CRM blogs: CRM is becoming less and less of a subject. Oh, it's in there -- it's just being elbowed to the back of the stage by a whole host of other related disciplines and technologies. Customer experience, customer engagement and content mar...

The price of bitcoin soared to a new three-year high on Monday, surpassing the $1,000 mark for the first time, in response to economic and geopolitical uncertainty in China following the U.S. presidential election. The price of bitcoin stood at more than $1,025 in late trading on Tuesday, after risi...

Officials at the United States Federal Deposit Insurance Corporation, which insures deposits in U.S. banks, made false statements to Congress and failed to make timely notification of serious cybersecurity breaches, according to a U.S. House of Representatives Committee on Science, Space and Technol...

Facebook this week said it would make several procedural changes to its Trending Topics feature to quell concerns that the results could be steered in a particular political direction, even though it has found no evidence of bias. The company will retrain workers in the Trending Topics department an...

A new wave of opportunities is emerging to create industry-specific Software as a Service and cloud computing vertical market solutions. A number of new examples of this phenomenon have crossed my radar over the past few weeks which clearly illustrate the long tail effect of the cloud. The most prom...

Microsoft reportedly will release Office Mobile for devices running iOS and Android next year. The software will released in the form of free apps, for iOS first, in early February or late March. The Android version is scheduled for May. Office Mobile was first released to users of Windows Mobile 6....

To borrow from Shakespeare, many companies find themselves asking "to VDI or not to VDI?" The first step to determine if Virtual Desktop Infrastructure is the right solution for your company is to identify exactly what VDI means for your organization. VDI actually encompasses several types of delive...

After listening to countless companies' exciting ideas, I have come to the conclusion that the new wireless health sector has the potential to grow into a booming business within the next five years. The question is, how much am I willing to bet? The potential is there, but can we clear the path? De...

At Google's Chrome OS event and demo on Tuesday, one of the participants was Amazon. The company chose this venue -- a competitor's product strategy launch -- to introduce an upgrade to its own go-to-market approach: the Kindle Web app. Now users can buy and read entire books from their browser with...

Videoconferencing systems have existed since the 1960s and since then, these systems have slowly been integrated into the enterprise. The vision of videoconferencing has always been clear in theory, as depictions from "The Jetsons," "Star Wars," "Star Trek," and other science-fiction titles have sho...

As the number, power and flexibility of mobile devices has increased, so has their use for shopping. In 2008, a Nielsen survey found that 9 million people in the United States "have used their mobile phone to pay for goods or services," and many more expect to do so soon. In a 2009 survey by Deloitt...

To fully understand what Dell has accomplished with the Latitude Z and its other new business client offerings, it helps to remember where the company's desktop and notebook solutions began. For years, Dell emphasized substance and notably aggressive pricing over style, delivering products with soli...