By Keith Regan E-Commerce Times
03/21/01 1:36 AM PT
Finding the right formula for online car sales has proven difficult to date for both
third-party retailers and manufacturers.
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General Motors (NYSE: GM) and Autobytel.com (Nasdaq: ABTL) said Wednesday
that they have chosen the Washington, D.C. area to test an online
car buying system that will enable shoppers to search all available
vehicles and buy from a dealer of their choice.
The 90-day test will begin May 1st and is designed to help GM understand
how a national locate-to-order system might work.
During the trial period, the system will display all vehicles
available in a geographic area covering southern Maryland and
northern Virginia, as well as the U.S. capital. It will also
show consumers dealer-set online prices and give them the option
of which dealer to buy from.
"Washington, D.C. is an ideal location for this test because
it has one of the highest levels of Internet penetration and
Internet vehicle shoppers in the U.S.," said Mark Hogan,
president of GM's e-commerce group. "This is an area where
a large number of consumers feel extremely comfortable with
online vehicle shopping and buying."
Chevy to the Levy
The two companies said that the test, which was first
announced about a month ago, would focus on GM's Chevrolet line of vehicles.
William Lovejoy, who oversees North American dealer
sales for GM, said that model made sense because
it offers an "array of products appealing to a wide customer base"
and will produce meaningful test results.
Examining Options
GM
linked with Autobytel,
which offers customers access to all makes and models of cars,
to facilitate its pursuit of ways to make e-commerce work for
both its customer and its network of dealers, some of whom
have expressed concern that the Internet would squeeze them
out of the car-buying process.
"We look forward to the feedback from both dealers and consumers,"
Autobytel.com president and chief executive officer said Mark Lorimer.
Autobytel said last month that in addition to hosting the test on
its Web site, it will provide training and Internet-based
relationship management applications to GM dealers.
Elusive Answers
Finding the right formula for online car sales has proven difficult
to date for both third-party retailers and manufacturers.
Earlier this month, GM subsidiary Adam Opel began offering
cars for sale direct from the manufacturer on the Web
at discounts
of up to 11 percent off dealer prices.
In its search for answers, GM has also said it would give customers
access to rival carmakers' products
through its Autocentric site, a venture in which the automaker
plans to share ownership with its network of dealers.
Study: As Other Sectors Dip, Online Travel Ascends March 20, 2001
Despite holding its market-leading position, Travelocity has been jolted in
recent weeks by the decision of several airline giants to scale back
their participation with the Web agency.
Related Stories
Report: Chaotic Marketing Plagues Web Car Sales February 13, 2001
Perhaps more than any other online industry, Internet car sales
have suffered from a massive gap between shoppers browsing and actually purchasing.
New GM Site To Offer Rival Auto Brands February 05, 2001
Automakers have been moving to reassure dealers that they will not be cut
out of the sales process by the Internet.
MSN Carpoint Partners with AutoNation February 02, 2001
Competition in the online auto sector is heating
up and fueling a series of partnerships and mergers.
Cars Online: Miles To Go Before They Sell January 31, 2001
Analysts are throwing out some big
numbers for online car sales. Forrester Research, for
example, says that by 2004, the Internet auto market
will swell to a whopping $16.6 billion.
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