By Keith Regan E-Commerce Times
09/13/01 4:26 PM PT
As the horrors of Tuesday continue to unfold, businesses
across the U.S. are trying to move forward. If we retreat too much,
we hand the terrorists a double victory.
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The gaping hole in the New York City skyline is proof
that America is forever changed. And that scar is a symbol
of what all Americans are feeling. It will be impossible to
get back to where we were before September 11, 2001.
To try would be foolish.
Suddenly, important things that seemed to
matter so much at one point are no longer important. We have been
reminded about what really counts in life.
And as the shock begins to wear off and the true ramifications are felt,
the Internet and e-commerce has proven that it, too, understands.
For example, Internet auctioneer eBay acted quickly to
ban sales of items that could have deepened the pain
of the victims' families. And
Amazon.com gave nearly its entire front page over to
a Red Cross disaster relief ad that connected visitors to a donation
hotline where they could give funds via credit card.
Even X10.com -- whose Web-wide pop up ad has appeared on
nearly everyone's computer screens at some point -- used its co-opted
browser space for the common good. It is listing links for
donating cash and blood.
Business As Usual
Other sites decided to ignore the disaster. And I
don't blame them, frankly. No one, especially those people who
get their information online and conduct e-commerce , has avoided hearing the
terrible details over and over.
Of course, the terrorist attacks are an economic disaster. It's a fact,
albeit a cold, hard one. Confidence in anything, let alone economic growth,
has been rattled to the core.
At some point, it will be time to move on. But judging when that time is right
will not be an easy task.
What Matters
Just hours after the worst attack on American soil since and possibly including Pearl
Harbor, U.S. President George W. Bush told the world that the American economy would
still be open for business.
Yet doing business seems like such a small thing now. A few hours of sheer terror
and lingering fears about the health and safety of our children, and ourselves,
have reminded us of that.
Still, while returning to normal is no small feat, it is essential. The greatest weapon of
terrorists is fear. Their tactics are designed to force Americans to alter their daily
lives, to stop doing the things that makes America the great global presence that it is.
In other words, if we retreat too much, we hand the terrorists a double victory.
Time of Need
How we react in crisis has always defined Americans. This crisis will be no different.
We will all be asked, and we all must be willing, to do our part.
And I believe we are ready. Ready to help the victims. Ready to rebuild. Ready to
contemplate the fact that to prevent this nightmare from happening again, the tradeoff
between our freedoms and our safety has to be re-examined.
Yes, some of us can donate blood or money to good causes. But only so many of us can
go to New York to help move the rubble and comfort the victims' families. New York City
mayor Rudy Giuliani, in fact, said the city already has enough volunteers.
For most of us, the best thing we can do is start moving forward.
We will do so slowly. We will do so with heavy hearts. The horror of the tragedies in New
York, Washington and Pennsylvania -- indeed across the nation -- has only begun. The human
stories that will be told in coming days will in some ways be more harrowing than the
images of skyscrapers thought to be invincible crumbling to the ground.
But we must move forward.
What do you think? Let's talk about it.
Note: The opinions expressed by our columnists are their own and do not necessarily reflect the views of the E-Commerce Times or its management.