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December 10, 2016
att-time-warner-merger
AT&T and Time Warner executives this week appeared before a subcommittee of the Senate Judiciary Committee to respond to lawmakers' concerns about their $84 billion merger. Their testimony came at a time of high public skepticism of institutional power. Rival content and mobile providers applied further pressure with questions about the impact the deal would have on competition and pricing. [More...]

December 9, 2016
pebble-smartwatch
Fitbit has announced an acquisition deal with smartwatch maker Pebble. It clearly has been struggling, having laid off 25 percent of its staff earlier this year, when CEO Eric Migicovsky acknowledged that money was tight. "Fitbit is acquiring certain assets of Pebble, including key personnel and intellectual property specific to software and firmware development," a Fitbit spokesperson said. [More...]

December 9, 2016
Many consumers fear a shortfall of highly desired items this holiday season, and disappointed shoppers may switch to other brands, suggests a survey Elementum released Thursday. The firm polled 2,001 adults in the U.S. this fall. About 48 percent of the participants who were parents of kids under 18 expressed concern about product shortages. [More...]

December 8, 2016
apple-watch
Apple drew some pointed questions this week following CEO Tim Cook's vague response to reports suggesting Apple Watch demand has plummeted. The Apple Watch is on track to set a holiday sales record and post its best quarter ever, Cook said. Sell-through of the watch -- that is, units sold to consumers and not just stocked on retailers' shelves -- also is on track to reach a new high, he added. [More...]

December 8, 2016
U.S. lawmakers have introduced legislation to stop Wells Fargo from enforcing arbitration agreements with victims of fraud it perpetrated against them. Sen. Sherrod Brown, the ranking member of the Senate Committee on Banking, Housing and Urban Affairs, and Rep. Brad Sherman, a member of the House Financial Services Committee, introduced the Justice for Victims of Fraud Act of 2016. [More...]

December 7, 2016
The U.S. Supreme Court on Tuesday spoiled Apple's hopes for a big payday, scotching the $399 million award in its successful patent infringement suit against Samsung. Justice Sonia Sotomayor delivered the Court's decision, which turned on what lawmakers meant by the term "article of manufacture." The appeals court had ruled that it encompassed the entire phone. The Supremes disagreed. [More...]

December 7, 2016
uber-geometric-intelligence
Uber has announced the acquisition of startup Geometric Intelligence, a move designed to increase its presence in the autonomous vehicle technology field. Geometric CEO Gary Marcus will become the chief of Uber's new artificial intelligence business. He will lead the newly formed Uber AI Labs, which will be dedicated to conducting research into artificial intelligence and machine learning. [More...]

December 7, 2016
aws-re-invent
Anyone who attended the recent AWS re:Invent conference -- or watched many sessions online, as I did -- probably is still trying to absorb the full implications of all of the company's initiatives unveiled at the event. Although AWS already has redefined the computing and software development industries fundamentally, with its groundbreaking IaaS offerings, it isn't resting on its laurels. [More...]

December 6, 2016
amazon-go-grocery-store
Amazon on Monday unveiled a prototype convenience store called "Amazon Go," which uses mobile e-commerce, machine learning and computer vision to allow customers to make purchases without a cashier. The 1,800 square foot concept store in Seattle uses the company's Just Walk Out technology, which incorporates many of the same concepts found in self-driving cars, Amazon said. [More...]

December 6, 2016
twitter
Twitter has purchased Yes and named the mobile app startup's CEO, Keith Coleman, as its new VP of product -- a challenging post. Coleman will be Twitter's third VP of product this year and the fifth since 2014. Twitter's main problems are monetization, which has plagued it since its founding; slowing user growth; and stiff competition. Coleman's supporters cite his previous experience at Google. [More...]

December 6, 2016
This year will go down as an important turning point in CRM. For the last decade and a half, we've been simultaneously building and destroying CRM -- first by linking all of the disparate databases to get that 360-degree view, and then by adding important accessories like social and analytics. At the same time, we've been busy tearing down conventional architectures and spinning up the cloud. [More...]

December 5, 2016
pebble-time
Fitbit, the leader in the wearables category, is close to an agreement to buy struggling smartwatch maker Pebble for up to $40 million, in a move to gain the firm's intellectual property and software. The negotiations follow several months of financial turmoil at Pebble, which reportedly slashed its workforce by 25 percent in March and has rebuffed several prior offers to be acquired. [More...]

December 5, 2016
crm-actionable-insights
There are three significant trends in CRM right now, according to Matt Keenan, SVP of Aptean's product group. "The first is the rapid evolution of human-system interaction. Gone are the days of sitting in front of a laptop and interacting with CRM. Customers are looking for multiple channels. The way people are interacting with applications and data is evolving radically." [More...]

December 3, 2016
aws-re-invent
Amazon Web Services has introduced a new set of technologies designed to pull the artificial intelligence expertise developed for its core retail business into the cloud, while expanding its hybrid cloud technologies into the field, where data services can use the IoT to access connected devices. AWS CEO Andy Jassy unveiled the new lineup of services at the company's annual re:Invent conference. [More...]

December 2, 2016
Giving in to years of customer pressure, Netflix has announced that a limited number of television shows and movies will be available for viewing offline without a live connection to the Internet. Customers have been asking for a way to view content on airplanes or other locations where Internet service might be unavailable or expensive, noted Eddy Wu, director of product innovation at Netflix. [More...]

December 2, 2016
We've become obsessed with big data and analyzing it, though sometimes I think we get in our own way. The issue is that we preferentially collect quantitative data as if it were the only thing worth the time. In fact, quantitative data is but one kind of data, and the information it provides gives a one-dimensional view of the world. It's not wrong information -- just incomplete. [More...]

December 1, 2016
zenefits-fine-insurance-licensing-compliance
The California Department of Insurance this week announced fines totaling $7 million against startup Zenefits, a provider of cloud-based human resources services. The company's former leadership "created an anything goes culture at the Internet startup, resulting in numerous violations of licensing requirements to protect consumers," said Insurance Commissioner Dave Jones. [More...]

December 1, 2016
Before you sit down at your kitchen table and lose money shopping for Christmas and holiday gifts, you'd be well advised to learn the rules of the online shopping road. They can be very different from one vendor to another, so shop carefully. Some companies do a great job with customer care. Others don't. I have been both delighted and burned several times, and I'd like to share some of my personal experiences to help you shop more safely. [More...]

December 1, 2016
facebook
There's an argument that it's not Facebook's job to fact-check the growing flood of fake news coming at us through its portal. After all, Facebook is just a set of pipes delivering something and is not responsible for the content. Nebulous others have that responsibility. However, Facebook is in the business of delivering content to a wide variety of people for a multitude of reasons. [More...]

November 30, 2016
Samsung has announced road map for a corporate restructuring that might include splitting itself into two. The company has retained external advisors to review the optimal corporate structure for its activities. The review is expected to take six months. Depending on the findings, Samsung may create a holding company structure and might list its shares on additional international exchanges. [More...]

November 30, 2016
china-cybersecurity-law
China's parliament earlier this month passed a law aimed at addressing the country's concerns about hacking and terrorism, which has spiked concerns among foreign businesses and human rights advocates. One interpretation of the new law is that it only codifies China's existing cybersecurity practices. However, 46 global business groups across a variety of industries didn't see it that way. [More...]

November 30, 2016
account-based-marketing
"Account-based marketing is really about marketing to the accounts that are aligned with your sales team," said Demandbase CEO Chris Golec. It's been done for years, but today there's a whole technology and practice around being able to market to accounts at scale, and this wasn't possible until about four or five years ago. It's a focused, targeted marketing approach." [More...]

November 29, 2016
CNN has acquired Beme, the startup cofounded by YouTube sensation Casey Neistat, the companies announced Monday. CNN plans to launch a new branded subsidiary featuring timely and topical video content by the summer of 2017. It will be led by a team including the Beme cofounders, under a name as yet undecided, with CNN providing funding. Financial terms of the acquisition were not disclosed. [More...]

November 29, 2016
cybersecurity-government
Providing cybersecurity adequate to meet increasing threats is a perpetual catch-up process. Public sector agencies are particularly sensitive targets, with high visibility not only to the citizens they serve, but also to cyberattackers. A recent survey uncovered both a lack of speed in detecting and responding to attacks, and weak defenses of the full range of possible attack channels. [More...]

November 29, 2016
internet-of-things
Oracle recently announced a new connection between its Service and IoT clouds. That makes total sense to me. I bet a lot of folks think of the Internet of Things as those machines that do things directed by algorithms -- and if so, they might wonder why they need to be connected to customer service, such an obviously human channel. It's not off base, however. [More...]

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Is fake news a major problem?
Yes -- people don't know which news to trust.
No -- it's very easy to spot.
Yes -- it's propaganda warfare, and the U.S. is losing.
No -- people have always believed what suited them.
Yes -- but only temporarily, as people are catching on.
No -- much of it actually isn't fake.
Genesys Forrester Wave