E-Commerce Times: E-Business Means Business

ANALYSIS
Coordinated Care Models in Digital Health

Saturday - May 25, 2013

Coordinated care models emphasize the basic relationships between patients and doctors, focusing on the continuum of care. The models reward doctors for the outcome of care instead of pure volume. The two dominant models are the patient-centered medical home and accountable care organization. Patient-centered medical home has enjoyed broad market interest since 2007. The Patient-Centered Primary Care Collaborative is the industry group behind the PCMH initiative. [More...]

Facebook Scrubs European Launch of Home, HTC First

Friday - May 24, 2013

It has been about a month since Facebook unveiled the keys to its mobile problems -- its Facebook Home app and the HTC First, a smartphone designed specifically around Home. To date, though, the progress of these duel initiatives has been less than encouraging. European carriers Orange and EE have delayed the rollout of the First, apparently at Facebook's behest. [More...]

Pandora's Mobile Biz Tunes in Q1 Growth

Friday - May 24, 2013

Pandora's boost in Q1 revenue, thanks largely to an increase in subscribers who want to listen to ad-free Internet radio, helped the streaming media company turn in a quarterly report Thursday that beat expectations. The Internet radio service reported $126 million in revenue, a 55 percent increase from the same period last year and higher than the $124 million analysts predicted. [More...]

Yahoo Pulls PlayerScale Under Its Umbrella

Friday - May 24, 2013

Yahoo hasn't been playing around when it comes to acquisitions. Its latest, announced Tuesday, is PlayerScale, which makes software infrastructure for cross-platform gaming. Four-year-old PlayerScale has built a sizable audience, and it could fit well with Yahoo's new direction. "This deal is intriguing for a couple of reasons," said tech analyst Charles King. [More...]

PRODUCT PROFILE
Crowdsourced App Helps Otis Lift E-Service to Another Level

Friday - May 24, 2013

Mobile CRM is well entrenched in the sales and marketing spaces -- perhaps too entrenched in some cases. However, the third tier of traditional CRM -- service -- has barely been breached by mobile technologies. Some headway has been made, but for the most part it has been in fits and starts. Only a few vendors offer e-service applications for the mobile environment. [More...]

Kutcher's Insight Into Mobile Investments Is No Act

Thursday - May 23, 2013

Actor Ashton Kutcher has his hand in more than just the show Two and a Half Men and other roles, including his portrayal of Steve Jobs in the upcoming film Jobs. While other actors venture into businesses such as clothing lines or fragrances, Kutcher actively invests in the tech community with a venture fund. [More...]

HTC's Exec Exodus Prompts Questions About Company's Future

Thursday - May 23, 2013

Top executives are leaving HTC as the smartphone company's market share dwindles rapidly, according to published reports. The latest to depart is HTC Asia CEO Lennard Hoornik, who joins at least five other senior executives. Those include product strategy manager Eric Lin, who issued a tweet urging colleagues to leave the company. [More...]

ANALYSIS
When Customers Get the Shaft, Companies Are the Biggest Losers

Thursday - May 23, 2013

Do you ever wonder why some companies flourish and grow while others struggle? Why you love doing business with some but not others? It all has to do with how they interact with customers. Hilton Head Island in South Carolina has become my family's favorite vacation destination. There are two big brand name hotels there, and we've experienced a big difference in the way they treat customers. [More...]

ANALYSIS
Integration Plus Intelligence Equals Multichannel Campaign Success

Thursday - May 23, 2013

The personality inventory known as the "Myers-Briggs Type Indicator" is premised on the idea that different people process information in different ways. Some people are verbal processors. Others are visual processors. Some people respond more strongly to images -- others to text. The most effective way to learn is to map the different learning styles to each individual's characteristic strengths. [More...]

Walmart's Mobile App Aims for 'Indispensable' Customer Tools

Wednesday - May 22, 2013

The key for developing a mobile strategy? Understand the customer. That was the theme of Wednesday's keynote presentations at CTIA 2013, the wireless industry trade show held this week in Las Vegas. Companies that address their consumer find higher adoption and engagement. In the case of Walmart, the world's largest retailer has found a way to push boundaries while addressing consumer needs. [More...]

JLo, Verizon Partner on Wireless Stores Targeting Latinos

Wednesday - May 22, 2013

Actress, singer, dancer and fashion designer Jennifer Lopez can now add wireless industry mogul to her resumé. JLo is the big name behind Viva Movil, a new mobile phone retailer that addresses the growing Latino market. Lopez is the founder of Viva Movil, as well as a majority shareholder and its chief creative officer. [More...]

Clearwire Board Gives Nod to Sweeter Sprint Bid

Wednesday - May 22, 2013

Clearwire's special committee and its board of directors recommended that shareholders approve Sprint's increased offer to buy the remaining half of the company. Sprint already owns about 50 percent of Clearwire. It upped its bid to purchase the remaining stake by 14 percent Tuesday, offering $3.40 per share. That offer values Clearwire at $10.7 billion. [More...]

Intel Puts Its Chips on 'New Devices'

Wednesday - May 22, 2013

Intel's new CEO Brian Krzanich showed Tuesday he's ready to put his stamp on the chipmaking giant by announcing a company reorganization that includes a division for new devices. The division, headed by former mobile unit chief Mike Bell, will reportedly focus on emerging product trends. It will be a key component in Intel's attempt to boost its performance where it has lagged rivals. [More...]

GOVERNMENT IT REPORT
White House Pulls Back the Curtains on Big Data Project

Wednesday - May 22, 2013

The U.S. government is awash in data that is collected, stored and disseminated by federal agencies to fulfill their public service missions. However, the existence of huge amounts of information within the government presents a major profit-making opportunity for commercial firms. The Obama administration has now launched a program to make federal data resources much more available. [More...]

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