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ECommerceTimes.com
September 4, 2015
Salesforce's latest quarterly results, along with the buzz surrounding its upcoming annual Dreamforce lovefest, have brought greater attention to CRM's rapid migration to the cloud. However, today's SaaS CRM solutions deliver limited value-add if the organizations that use them are unable to realize marketing and sales promises. This is especially true for enterprises guiding prospective customers on an omnichannel journey via their mobile devices and traditional storefronts, and even a variety of IoT experiences. [More...]

September 3, 2015
google-european-commission
Google has countered the EC's objections to the way it conducts its search operations, insisting that its behavior is not anticompetitive. However, "the issue is not really search; it's advertising and who gets it," said Frost & Sullivan's Mike Jude. The EU's objective all along "has been to break up Google, forcing a divestiture of the search operations from the purely advertising interests." [More...]

September 3, 2015
Apple on Monday announced a partnership with Cisco that bolsters its commitment to the enterprise. Under the deal, Cisco will optimize its networks for iOS devices and apps, and the companies will integrate Apple's iPhone with Cisco enterprise environments. The alliance also will provide "unique collaboration" on the iPhone and iPad, the companies said. [More...]

September 3, 2015
Autumn is coming, and it's time for county fair fun with candy apples, fried dough and the midway. You remember the game whac-a-mole? As the moles popped up through holes on the table, it was your job to whack them before they disappeared. Now, every time another Windows 10 reminder pops up on my screen, all I want to do is grab a mallet and start whacking! [More...]

September 3, 2015
intel-6th-generation-core-processors
Intel on Tuesday introduced its long-awaited 6th Generation Core family, which will include 48 processors. The launch coincides with the migration to Windows 10, which became generally available at the end of July. With Moore's Law in question, Intel finally made a breakthrough in transitioning from 22nm dies down to 14nm. It took the company about four years to do it. [More...]

September 2, 2015
Cybersecurity is a key component of all contracts between U.S. government agencies and information technology vendors. Yet cyberbreaches continue to occur -- some of them with alarming scope and depth. The White House is seeking input from private sector vendors and others on how to improve the cybersecurity elements involved in federal government purchases of IT equipment and services. [More...]

September 1, 2015
Sprint last week announced it was celebrating the AT&T/DirecTV merger by extending a truly valuable offer to DirecTV customers. "The Sprint network is winning awards across the country for reliability and speed, and our customers have never been more satisfied," crowed Sprint spokesperson Kristin Wallace. "We are simply giving DirecTV customers a compelling reason to experience Sprint." [More...]

September 2, 2015
We watched as Salesforce emerged from the crowd in the dot-com era to become a massive company with a $7 billion run rate. We also changed perspectives several times on what to expect from Dreamforce. We used to be interested mostly in cool new technologies and business models, but as Salesforce has grown, it has acquired a following of financial analysts as well as industry analysts like me. [More...]

August 31, 2015
t-mobile-john-legere
CEO John Legere has publicly declared war on data hogs who threaten to ruin T-Mobile for regular consumers. "This week I am taking aim at a select group of individuals who have actually been stealing data from T-Mobile," he wrote. "If their activities are left unchecked, their actions could eventually have a negative effect on the experience of honest T-Mobile customers. Not on my watch." [More...]

August 31, 2015
Salesforce last week launched Salesforce Lightning, combining its new Lightning Experience and new Lightning Design System with its Lightning App Builder and Lightning Components released last month. Lightning Experience ensures that information is tailored to suit the screens of desktops, tablets and smartphones as required. There are consistencies across devices, but slight differences as well. [More...]

August 31, 2015
Amazon last week freed a selection of Android apps of the in-app payment requirements necessary to enjoy them to their fullest. The value of the goodies in the apps labeled "Actually Free" comes to more than $10,000, Amazon said. The Actually Free apps can be accessed via Underground, a new app available from Amazon. Amazon Underground is essentially an expansion of the company's core mobile shopping app. [More...]

August 31, 2015
The highest court in the EU last year ordered Google to allow individuals there to request that certain specific information not be reported in Google search engine results, citing their "right to be forgotten." Since that court ruling, hundreds of thousands of EU residents have requested that Google eliminate certain information, and Google routinely has complied with many of those requests. [More...]

August 28, 2015
apple-watch-fitbit
Despite disparaging sales reports, the Apple Watch is closing in on market leader Fitbit, according to a new IDC report. During the second quarter, Apple shipped 3.6 million watches -- 800,000 units behind Fitbit's shipments for the period. Shipments for all wearables during the quarter increased 223 percent from the same period a year ago, IDC reported, to 18.1 million units from 5.6 million. [More...]

August 27, 2015
amazon-fires-engineers-lab126-fire-phone
Amazon reportedly has given the boot to dozens of engineers who worked on its ill-fated Fire Phone. The purged staffers worked at Lab126, Amazon's secretive Silicon Valley-based hardware development center. Amazon also scaled back or killed off several other Lab126 projects, including a large-screen tablet, and it reorganized the center to combine two hardware units into one. [More...]

August 27, 2015
As part of a new strategic collaboration, Intel will lead a $100 million funding round in Mirantis, the companies announced earlier this week. Intel is a long-time investor in Mirantis. This round includes existing investors August Capital, Insight Venture Partners, Ericsson, Sapphire Ventures and WestSummit Capital, as well as new investor Goldman Sachs. [More...]

August 27, 2015
Hardened sales veterans may hear the expression "customer experience" and shrug or scoff. What has it got to do with them, they may ask? A lot -- because it can add dollars directly to their commissions checks, even if they're not the ones creating the experiences. There are three specific ways that meeting or exceeding customer expectations improves sales. [More...]

August 27, 2015
Why do my GE washer and dryer sound as loud as a hurricane? As I sit here at the beach, on the balcony, on a beautiful, sunny, warm and peaceful morning watching the sun rise over the sparkling Atlantic Ocean, something is terribly wrong. What? I can't hear you. Could you speak louder? Sorry, the new washer and dryer we recently bought are roaring so loud I can't hear myself think. [More...]

August 26, 2015
Online advertising that pushes malicious software to consumers has increased 325 percent over the past year, Cyphort Labs reported Tuesday. Malvertising is adding to what is already a significant problem for online advertisers. Ad fraud will cost global advertisers more than $6 billion this year, according to the Association of National Advertisers. [More...]

August 26, 2015
You might ask what the difference is between personalization and authenticity in CRM, and the answer is subtle. For a long time I have said that we overemphasize personalization when what customers really want is authenticity. However, examples are hard to find, especially with our current culture's strong emphasis on personalization and the tendency to give authenticity quizzical looks. [More...]

August 26, 2015
DoD is seeking vendors to participate in a multiyear IT support program with a total contract value of $12 billion. DoD has indicated it will release a Request for Proposals for the Encore III program, which covers a wide range of IT services, by the end of this month. The amount of the tech support contract is a reminder that DoD spends more money on IT by far than any other government entity. [More...]

August 25, 2015
ashley-madison-investigation-toronto-police-service
The Toronto Police Service on Monday reported on the progress of Project Unicorn, the official investigation into the hack attack on Ashley Madison, an adultery-promoting website. The Toronto police are working closely with the U.S. Department of Homeland Security, the RCMP, the FBI, and the Ministry of the Attorney General's criminal law office in carrying out the investigation. [More...]

August 25, 2015
Spredfast last week announced its acquisition of Shoutlet, a social data aggregator. Shoutlet has been a "huge innovator" in the social CRM space, said Spredfast CEO Rod Favaron. "With this acquisition, Spredfast gains that technology as well as the team that built it. It's a game changer. ... Customers will have more ways to understand their audiences and impact the customer journey." [More...]

August 24, 2015
An internal McDonald's memo labeled "proprietary and confidential" has been circulating, advising employees to get ready for a Wednesday launch of Android Pay -- the successor to Google Wallet, and Google's answer to Apple Pay. Google officially announced Android Pay this spring, during it's annual developers conference, saying only that Android Pay would launch with "Android M." [More...]

August 24, 2015
Samsung last week filed a motion to stay the U.S. Court of Appeals' order in its multiyear patent war with Apple, indicating that it plans to take the case to the U.S. Supreme Court. Samsung reportedly will ask the Court to hear its appeal of a 2012 federal jury's verdict that it violated Apple's iPhone patents. Samsung has received support for its position from several large tech firms. [More...]

August 21, 2015
Samsung on Friday kicked off the Samsung Ultimate Test Drive, a new promotion aimed at drawing iPhone users into its fold. For just one dollar Samsung will provide iPhone users with a Galaxy smartphone -- models available include the Galaxy S6 and S6 edge, as well as the S6 edge+ and Note 5 -- plus a month of cellular service. The promotion is open only to iPhone users. [More...]

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Should humans colonize Mars?
Yes. It's human nature to explore.
Yes. Earth is running out of resources.
No. It's too impractical and risky.
No. We should focus on saving Earth.
Maybe -- but not until a round-trip is possible.
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