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July 22, 2016
Verizon reportedly is close to a deal to buy the core Web assets of Yahoo for $5 billion, which would end a months-long process of jockeying over the future of the struggling company. Verizon emerged as the winner of a lengthy bidding contest to acquire the assets, according to reports that surfaced Friday. An agreement is expected early next week. The deal itself could take six to nine months to finalize. The acquisition price is rumored to be $5 billion. The deal would include real estate but not the company's intellectual property portfolio. [More...]

July 22, 2016
elon-musk-tesla-master-plan
Elon Musk has unveiled a second master plan for Tesla, a follow-up to the vision he shared 10 years ago. The original master plan is now in the final stages of execution. The refresh sketches out a multiyear, four-pronged strategy that is about more than vehicles. Musk also plans to advance an integrated solar-roof-with-battery product and create a ride-sharing program, among other things. [More...]

July 22, 2016
LinkedIn this week announced three updates to Sales Navigator. One is deeper integration with Salesforce CRM data, allowing leads and accounts to be imported into Sales Navigator automatically. More than 20 LinkedIn customers already are using this feature. The second is direct integration of Sales Navigator with Gmail. The third is a new recommendation tab on the Sales Navigator mobile apps. [More...]

July 21, 2016
Facebook on Wednesday announced that the number of people using its Messenger app every month has surpassed 1 billion -- a major milestone for what is arguably the most important tool in the company's growth strategy going forward. A growing number of people are using Messenger to communicate with friends, send money, plan events, play games and tell jokes, the company said. [More...]

July 20, 2016
Shares of Netflix fell sharply Tuesday after it reported lower-than-expected second quarter earnings, which the company blamed on subscriber growth that fell short of forecasts. Netflix added 1.7 million subscribers in the quarter, pushing its total membership to more than 83 million, the company told shareholders. However, that growth was far less than the 2.5 million it had projected. [More...]

July 20, 2016
platform-application-cloud
The platform land rush is definitely on. You can't swing a dead cat, as the saying goes, without finding an announcement about some new platform or some established vendor's attempt to enhance its existing platform. Some sorting out seems to be in order. What's not a platform these days? Well, if it's easy to substitute the word "application" for "platform," then you should use "application." [More...]

July 20, 2016
google-transparency-report-government-data-requests
The number of government requests to Google for citizens' personal data rose in the second half of 2015, according to the company's latest Transparency Report, released Monday. The number has been trending upward for the past few years as the number of people connected to the Internet has increased. The growth also coincides with almost-daily reports of terrorist attacks. [More...]

July 20, 2016
uber
Uber just celebrated its two-billionth trip in a 147-way tie, CEO Travis Kalanick announced Monday. Each of the drivers and riders who began their trip at 4:16 a.m. GMT on Saturday, June 18, got a $450 gift from Uber -- the number is significant because Uber now operates in 450 cities across the globe, Kalanick said. The company's growth trajectory is impressive. [More...]

July 19, 2016
yahoo-second-quarter
Yahoo on Monday reported second quarter earnings that fell just short of Wall Street estimates but left investors and analysts waiting to hear about progress in finding a strategic investment partner. Negotiations over the potential sale of the company's core assets are under way. The company reported earnings from operations of $39 million, or 9 cents a share in the second quarter. [More...]

July 19, 2016
Softbank Group has agreed to buy British semiconductor maker ARM Holdings for about $31.4 billion in cash, the companies announced Monday. Softbank agreed to pay a hefty premium for ARM, with a price of about $67.28 per ARM share, which is a 42.9 percent premium over the $47.08 closing price as of Friday, the last business day before the deal was announced. The surprise move will help Softbank gain a solid IoT foothold. [More...]

July 19, 2016
crm-sales-buy-in
CRM often is described as a discipline and a technology that will transform the entire business. Sales and marketing can get on the same page, support will have visibility into what sales and marketing are doing, and every interaction can be captured and used to create a complete view of every customer. CRM has weak links, however -- and in many businesses, the weakest is the sales team. [More...]

July 18, 2016
Valve last week announced it would take action against third-party sites that run illegal gambling operations. A number of gambling sites have been leveraging the Steam gaming platform -- in particular, the Counter-Strike game -- to create massive operations that convert virtual skins into cash, Valve said. Valve denied allegations that it has in any way profited from those illegal sites. [More...]

July 18, 2016
Officials at the U.S. Federal Deposit Insurance Corporation, which insures deposits in U.S. banks, made false statements to Congress and failed to make timely notification of serious cybersecurity breaches, according to a U.S. House of Representatives Committee on Science, Space and Technology's interim staff report. FDIC CIO Lawrence Gross has created a toxic work environment, it also says. [More...]

July 16, 2016
european-commission-antitrust-google
Google and its parent company Alphabet are facing new charges in the European Commission's ongoing investigation of allegations that Google's comparison shopping and online advertising platforms violated antitrust laws. The EC on Thursday alleged that Google had abused its dominant position by systematically favoring its own comparison shopping service in search results. [More...]

July 15, 2016
microsoft-federal-court-email-ireland-server
Microsoft has won its nearly four-year battle against a warrant requiring it to turn over customer emails held on a server in Ireland. Microsoft had complied with demands to turn over account information stored on its servers in the U.S., but it had refused to give up the emails themselves, contending a U.S. judge did not have the authority to issue warrants for information stored abroad. [More...]

July 15, 2016
tesla-autopilot
Consumer Reports has urged Tesla to disable the automatic steering function and change the name of its Autopilot driving assist feature. Questions recently have arisen over whether Tesla's Model S vehicles can operate safely without regular human intervention. Consumer Reports' change request sprang from concerns over a number of recent test crashes, including a fatal accident in Florida. [More...]

July 15, 2016
Why do customers seem to overreact when Verizon announces changes? Verizon's latest price hike has been causing angst in the marketplace -- at least on social sites like Twitter. Why does Verizon keep shooting itself in the foot? The short answer is poor marketing. Verizon's marketing moves show no care for the customer base, and that comes with at cost to Verizon. [More...]

July 14, 2016
federal-it-spending
Federal agencies will continue to spend heavily on IT over the next five years, but the pace and direction of spending will be complicated by shifting priorities, congressional constraints and a presidential election. The bottom line is that the overall rate of IT spending will be above $98 billion each year for next six federal fiscal years, according to a forecast Deltek released last month. [More...]

July 14, 2016
customer-loyalty
Lots of CRM vendors talk about personalization, but their idea of how to do it leaves much to be desired. They address personalization very late, using a just-in-time approach to accessing customer data to support a sales or service encounter in the moment. This certainly is important, and it achieves the goal of personalizing the encounter by producing a catalog of data points. [More...]

July 13, 2016
google-antipiracy-report
Google on Wednesday released an update of its online antipiracy efforts. YouTube has generated more than $2 billion to content copyright holders by monetizing user-uploaded content through its Content ID rights management system, Google said, adding that more than 90 percent of all Content ID claims result in monetization. YouTube also paid out more than $3 billion to the music industry. [More...]

July 13, 2016
Microsoft on Tuesday introduced two pay-as-you-go plans for the enterprise. Windows 10 Enterprise E3 in CSP is "basically the OS wrapped with security and management delivered as a subscription," said Rob Enderle, principal analyst at the Enderle Group. The Surface as a Service Program lets Microsoft CSPs who are also Surface Authorized Distributors use a managed service offering. [More...]

July 12, 2016
amazon-prime-day
Amazon on Tuesday launched its second annual Prime Day promotion, offering tens of thousands of deeply discounted lightning deals for top customers and ratcheting up the e-commerce competition. Walmart and others struck back in an aggressive effort to hold onto their key customers. Prime Day had a slightly bumpy start, with Some customers reported having problems checking out purchases. [More...]

July 12, 2016
crm-mobile-social-millennials
The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships with our customers. We're moving beyond a series of transactions to relationships." [More...]

July 12, 2016
pokemon-go
Nintendo shares soared on Monday after its new augmented reality mobile app, Pokemon Go, burst out of the gate over the weekend in the U.S and in key markets around the globe. The company's shares rose 36 percent in two days, after downloads of the Pokemon Go app raced to the top of iOS and Android charts in the U.S. The wave of demand exceeded expectations, said Morgan Stanley MUFG analyst Mia Nagasaka. [More...]

July 11, 2016
twitter-live-streaming-republican-democratic-national-conventions
Twitter will stream CBS News' live coverage of the Republication and Democratic National Conventions, the companies announced Monday. Twitter and CBS previously partnered on one of each party's presidential primary debates. In both instances, CBS' coverage included real-time metrics and curated tweets, and questions Twitter users submitted during the broadcasts were put to the candidates. [More...]

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Would you drive a Tesla?
I already do, and I love it!
Yes -- if the price were lower.
No -- I wouldn't trust its Autopilot.
I'd drive an electric car but not a Tesla.
I'm not yet sold on electric vehicles.
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