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August 18, 2017
oracle
Oracle earlier this week announced the availability of its Exadata platform on its next-generation cloud infrastructure, which essentially means the company is providing Exadata as a Service. The Oracle Cloud infrastructure is a comprehensive set of integrated, subscription-based services that let business run any workload in an enterprise-grade cloud managed by Oracle. [More...]

August 17, 2017
google-docs
Google on Wednesday introduced a number of collaborative features to its office productivity tools. The latest versions of Google Docs, Sheets and Slides will include new editing functionality that will enable office teams to work together in real time on the most up-to-date versions of their files. The new features will ensure that every collaborator is working on the same document, explained Birkan Icacan, product manager for Google Docs. [More...]

August 18, 2017
As an industry, CRM continues to grow and shower benefits on its users. It's hard to imagine that some businesses still don't use some form of CRM, but recent data suggests there are still businesses buying their first CRM solutions or changing vendors. It's a compilation of data from all over, with some credible inputs from a number of sources, so it's worth taking a look. [More...]

August 16, 2017
ransomware
Ask any security practitioner about ransomware nowadays, and chances are good you'll get an earful. Recent outbreaks like Petya and WannaCry have left organizations around the world reeling, and statistics show that ransomware is on the rise. For example, 62 percent of participants surveyed for ISACA's recent "Global State of Cybersecurity" survey experienced a ransomware attack in 2016. [More...]

August 16, 2017
omnichannel
The omnichannel approach has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers. Here's the problem: E-commerce absolutely is killing brick-and-mortar stores. [More...]

August 12, 2017
uber
There has been quite a bit of churn in the waters around Uber during the last few years. Now that founder Travis Kalanick is no longer CEO, what does the future look like for the company, workers, drivers, investors and customers? Will Uber continue to grow and lead, or has it seen its best days? Most people connected to the company probably would say the same thing: They want calm but rapid growth. [More...]

INSIGHTS
Yes, and...
August 10, 2017
customer-service
The further we go in the CRM adventure, the less our efforts seem to be about technology. That's because we're reaching a theoretical limit, or asymptote, on what technology can do in the vendor-customer relationship. Think of an asymptote as the ceiling that a graph never reaches. Increasingly, we're encountering situations where the best technology can do is assist humans. [More...]

August 9, 2017
business-agility
Although many organizations recognize that agility enables better responses to changing business conditions, few have taken the necessary steps to reach that goal, a new study from CA Technologies suggests. Although two-thirds of the respondents to the firm's recent survey saw value in business agility, only about 12 percent said their organizations were on their way to achieving it. [More...]

August 7, 2017
amazon-alexa-voice-assistant
Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated into many household objects, he noted. About 5 million voice-activated digital voice products had been sold as of January, and Bravac estimated 5 million more would be sold this year. [More...]

August 5, 2017
wannacry-marcus-hutchins-kronos-arrest
In a stunning twist, U.S. authorities have arrested a British cyber-researcher credited with stopping the spread of the WannaCry ransomware virus on charges he helped develop and deploy the Kronos banking trojan that attacked financial institutions around the world in 2014. A federal grand jury in Wisconsin last month handed down a six-count indictment against Marcus Hutchins, a citizen of the UK. [More...]

August 4, 2017
Staff engagement is a key component in a telco's ability to positively impact customers, according to InMoment. The company recently conducted a survey of 11,000 North American customers of Internet, mobile and TV services and found that telecommunications companies' customers just plain hate them. Telcos should emphasize emotional IQ, or EQ, in hiring and training personnel, the study recommends. [More...]

August 3, 2017
instagram-stories
Instagram's Stories feature, which launched one year ago, has achieved widespread engagement among businesses that want to raise their brand awareness and expand their e-commerce penetration, the company said. The tool, launched in August 2016, allows users to create digital slide shows out of photos and videos in order to convey a story. More than 250 million daily active users are on Stories. [More...]

August 2, 2017
comcast-google-email-privacy-terms-service
Comcast's Terms of Service for its Xfinity Internet service gives it, its agents, suppliers and affiliates the right to "reproduce, publish, distribute and display" the content worldwide. It also lets third parties copy, republish or distribute material posted or transmitted using Xfinity Internet. This would include confidential information sent by a company employee or an independent contractor. [More...]

August 2, 2017
configure-price-quote
CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back offices, and because its very existence has changed these functions. Another app in this category is sales compensation management. Both of their stories are about front-office processes needing back-office data. Once the data is made available, the process evolves to be far more useful. [More...]

August 1, 2017
online-privacy
A new technology that Google uses to track billions of credit card transactions is unsafe, overly intrusive, and possibly in violation of federal law, according to a complaint EPIC filed Monday with the FTC. EPIC urged the FTC to investigate Google over its Store Sales Management program, criticizing it as unfair and deceptive to consumers, and lacking an easy way to opt out. [More...]

August 1, 2017
b2g-government-contracts-rfp
Onvia on Tuesday launched a new service for companies selling to the public sector. The service provides access to detailed materials associated with a given solicitation, including all submitted proposals, the awarded bid, the final contract, and the agency's scoring criteria. Onvia "helps clients succeed in pursuing government contracts," said Ben Vaught, director of Onvia for Government. [More...]

August 1, 2017
artificial-intelligence-automation-jobs
The age of connected and intelligent systems has been a subject of intense media coverage and hot debate, but the implications will be much greater than many have forecast. Most predictions paint a rather bleak picture for lower-income blue collar jobs. Many will be replaced with automation resulting from the combination of advanced sensor, connectivity, processing, robotics and AI technologies. [More...]

July 29, 2017
amazon-b2b
Amazon Business, launched in April 2015, this week announced that it had reached the 1 million customer milestone. "This is rapid growth," said Ray Wang, principal analyst at Constellation Research. It's attributable in part to a crossover effect from the large number of B2C customers Amazon has, he said. Amazon Business offers business-only pricing on millions of products, and access to more than 85,000 business sellers. [More...]

July 31, 2017
insideview-account-based-marketing
InsideView has announced a consulting service to help B2B marketers implement account-based marketing. Expert Service, the first in the firm's planned series of InsideView Expert Services, delivers target market analytics and helps customers build a view of their total addressable market using a data visualization console. InsideView's TAM service is a blend of consulting, technology and data. [More...]

July 28, 2017
russia-bitcoin-btc-e-exchange-vinnik-arrest
A grand jury in the Northern District of California indicted a Russian man for running a massive money laundering operation through the BTC-e bitcoin exchange, a group of federal officials announced Wednesday. The exchange allegedly received up to $4 billion in proceeds from various criminal activities, including the 2014 hack of the Mt. Gox bitcoin exchange. [More...]

July 27, 2017
amazon-whole-foods
Amazon's plan to buy Whole Foods Market has raised many new questions. If the company is successful in making the acquisition, and then successful in operating the business, it could transform the entire grocery industry. If we pull the camera back, we can see how success on the grocery side could foreshadow Amazon's success in many other parts of the retail environment. [More...]

July 27, 2017
sales-training
There are three key moments when salespeople can maximize the value in a customer relationship instead of allowing it to leak out, according to Corporate Visions, which announced a new sales skills program on Thursday. Those three turning points occur during deal negotiations, when securing customer renewals, and introducing strategic price increases, the company said. [More...]

July 26, 2017
facebook-news-instant-articles-paywall
Facebook last week confirmed its plan to launch a paywall for content providers, a move that could ease longstanding tensions with traditional publishers who objected to giving away their print stories for free. Campbell Brown, former CNN and NBC News journalist and current head of Facebook's news partnerships unit, announced the plan at a New York digital media forum. [More...]

July 26, 2017
Sage's Tuesday announcement of its agreement to buy Intacct prompts a multilayered look at the evolution of the cloud ERP space. Both companies are partners with Salesforce and have products based on the Salesforce platform. Each is a member of the AppExchange, and both are situated in the broad cloud ERP space, which has been receiving a lot of attention lately as the market seems to be moving en masse, albeit glacially, to the cloud. [More...]

July 25, 2017
ftc
The FTC reportedly is looking into Amazon's discount pricing practices in response to a complaint filed by Consumer Watchdog over the company's pending $14 billion purchase of the Whole Foods grocery chain. "Asking informal questions about issues potentially related to a corporate acquisition is a natural part of the FTC review process," observed Charles King, principal analyst at Pund-IT. [More...]

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How do you feel about flying on a pilotless plane?
No way -- if there's a screw-up, you can't just jump out.
I'd do it -- flights are pretty much entirely automated anyway.
I'm skeptical but open minded, especially if fares would be much less.
I would try it if there were *someone* on board to take over in a pinch.
It's the wave of the future -- I'm resigned to it.