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ECommerceTimes.com
December 18, 2014
Apple, Amazon, AT&T, CNN, National Public Radio and The Washington Post were among numerous companies to support Microsoft this week, as it battled U.S. efforts to seize a customer's emails. A coalition of supporting organizations filed 10 amicus briefs with the U.S. Second Circuit Court of Appeals in a case challenging a U.S. government search warrant for Microsoft customer data stored on a server based in Ireland. The coalition includes 28 technology and media companies, 35 computer scientists, and 23 other organizations. [More...]

December 17, 2014
blackberry-classic
BlackBerry has been down more than up the past few years, but it is not yet ready to roll itself up in a big ball and die. Having failed to beat or join its competition, BlackBerry decided to do something new with its hip-to-be-square Passport, and something old with its just-released Classic. The company is wishing, hoping and betting that its former fans will make a beeline back. [More...]

INSIGHTS
Sales Kaizen
December 17, 2014
CRM makes several promises to its users: selling more or selling faster; resolving service issues faster or at least quickly; and generating more leads. If you do root cause analysis, however, you can quickly conclude that at least in some cases, you are looking through the wrong end of the telescope. For instance, the best way to resolve service issues is to avoid them in the first place. [More...]

December 17, 2014
It's that time of year again. CES will rock Las Vegas in early January. Companies are gearing up and hoping to do a good job of cutting through all the loud and distracting background noise to share their messages at the show. It's a tough job, since CES is full of industry analysts, media representatives, investors and customers -- and they all want something different. [More...]

December 17, 2014
After a 10-year knock-down drag-out battle, Apple on Tuesday prevailed in a class-action lawsuit over its use of digital rights management technology on iPods purchased between Sept. 1, 2006 and March 31, 2009. Robbins Geller Rudman & Dowd -- one of the "most feared litigation firms" in the U.S. -- brought the suit in the U.S. District Court for the Northern District of California. [More...]

December 16, 2014
Viber on Monday announced the launch of Viber Games, the latest expansion in its app development. This is the third such expansion for the company in as many months, following the launch of Mobile Video Calls and Viber Public Chats. Viber partnered with social game developers to create gaming experiences featuring Viber characters and exclusive content. [More...]

December 16, 2014
Zendesk has launched a new platform, Zendesk Embeddables, that allows companies to incorporate certain elements of the Zendesk product suite in mobile and Web apps, as well as games and other online mobile experiences. Zendesk Embeddables includes a mobile software development kit and Web Widget. Using these, a company can offer Zendesk's self-service functionality through a mobile app. [More...]

December 15, 2014
The torrent world is in turmoil following last week's shutdown of The Pirate Bay in a police raid. Other torrent sites have seen traffic spikes, while Pirate Bay clones -- set up both by file-sharing activists and cyberscamsters -- are emerging. Meanwhile, authorities around the world appear to be playing a game of whack-a-mole. There have been indications The Pirate Bay may stage a comeback. [More...]

December 15, 2014
Sony reportedly has used Amazon Web Services to launch distributed denial of service attacks on sites carrying files stolen from its network. Those attacks apparently involved "hundreds of computers" in Tokyo and Singapore. Amazon reportedly issued a statement denying the claim, but the language it used was vague: "The activity being reported is not currently happening on AWS." [More...]

December 15, 2014
Microsoft last week began to accept bitcoins as payment for digital content purchases. Bitcoins can be credited to a Microsoft account by anyone in the United States at the currency's market value -- currently around US$352 per bitcoin -- and used to buy content at the Windows Store or stores that carry Xbox games, music and video. [More...]

December 12, 2014
ford-sync-3
Microsoft didn't really have its heart in automotive platform development, so that made Ford's decision to build its Sync 3 system on BlackBerry's QNX system an easy one, said IHS Automotive analyst Mark C. Boyadjis. Sync 3 is built around a smartphone-styled interface. "It is a very user-centric design ... and it will help drive loyalty to the system and drive users to the system." [More...]

December 12, 2014
The FAA this week gave five licenses to four companies for UAS operations -- that is, flying drones. The drones will be used in aerial surveying, construction site monitoring, and inspecting oil rig flare stacks. The news led Amazon to launch a media blitz about its attempts to get a license and to renew threats to take more of its drone testing outside of the U.S. [More...]

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