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September 18, 2014
sony-mobile
Sony appears to have come to the belated realization that its mobile strategy has been horribly flawed. Facing crushing losses, the company now is moving to make some changes, but it may be too little, too late. "This all started when they bought into content and lost focus on technology," observed tech analyst Rob Enderle. Sony needs to execute a Steve Jobs-like turnaround to survive, he said. [More...]

September 18, 2014
The wearables market heated up last week with Apple's introduction of its Watch and Apple Pay, and the implications for CRM are interesting. First off, the announcement shows how very young the wearables marketplace is and how far it has to go. Second, even though wearables are by nature devices intimately connected to us and our motivations, they are still devices, which should concern us. [More...]

September 17, 2014
The FCC on Tuesday hosted a roundtable discussion on the possibility of Net neutrality rules being applied to mobile networks. Participants in the talk included representatives from The Center for Media Justice, Consumers Union and CTIA. FCC Chairman Tom Wheeler earlier this year suggested that the 2010 rules, which exempted mobile services from Net neutrality provisions, should be reconsidered. [More...]

September 17, 2014
watson-analytics-ibm
IBM's Watson may have gotten over the hump in business analytics -- making it possible for executives to use it. "If executives can't use tools because they are difficult, the tools are worthless," said Rob Enderle, principal analyst at the Enderle Group. "Watson is the only platform designed from the ground up to be a tool executives could use, because it's intelligent." [More...]

September 16, 2014
microsoft-universal-keyboard
For people who aren't locked into one ecosystem, Microsoft has introduced a mobile keyboard that's just as compatible with iOS and Android as with Windows. The device could restore some Microsoft creds in the enterprise. "I think Nadella is starting to push the company back into areas where they once had leadership and that this keyboard is part of that strategy," said tech analyst Rob Enderle. [More...]

September 16, 2014
Change in the retail industry is occurring at such a breakneck pace that few retailers have the opportunity to take a moment to consider how emerging and disruptive trends are fundamentally transforming the business -- potentially making historical best practices outdated and irrelevant. In fact, a business concept that increasingly is becoming a focal point for many retailers is omnichannel. [More...]

September 16, 2014
Microsoft on Tuesday unveiled Microsoft Dynamics CRM 2015, along with updates to Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing. All will be generally available in the fourth quarter of this year. This release will focus on knitting together the sales and marketing functions. The goal is to provide users of the app with more opportunities for collaboration. [More...]

September 15, 2014
Alibaba's forthcoming IPO will have a significant impact on Yahoo, but it's not likely to cause many ripples in the U.S. e-commerce market overall. Although this one deal will make Yahoo more money than it has made in years of struggling, it could lead to its demise as an independent entity. "It would only take about $6 billion to control Yahoo," said Covestor's Barry Randall. [More...]

September 15, 2014
minecraft-mojang-microsoft
Minecraft players can build just about anything they want to in the game, but Microsoft is betting big bucks that the game can help it build something its been missing for a long time: a strong position in the mobile market. Minecraft "is one of those franchises that has a wide demographic, and it is successful on every platform it is on," noted gaming analyst Lewis Ward. [More...]

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