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August 20, 2014
The banking industry is up in arms over the United States Consumer Financial Protection Bureau's plan to publish consumer complaint narratives about financial institutions on the Web. Consumers would have to opt in to have their complaints published. The CFPB would strip out all personally identifiable information. The idea is to expand the existing complaint database to include the customer's description of what happened. "In many ways, the narratives are the most insightful part of a complaint," the bureau said. [More...]

August 19, 2014
Google may soon allow kids under 13 to have their own personal accounts on services such as YouTube and Gmail. Under the new system, parents would be able to set up accounts for their children, control their use of those accounts, and regulate the information collected about them. "You could say that Google is just recognizing reality," said the Local Search Association's Greg Sterling. [More...]

August 19, 2014
Ironically, the greater IT accomplishments become, the harder they are to see. Consider Intel's latest achievement: the new Broadwell architecture that shrank microprocessor manufacturing from the previous generation 22nm Haswell process to 14nm. Since a nanometer is a millionth of a millimeter, you'd be hard pressed to tell the difference without an electron microscope. [More...]

August 19, 2014
Google has launched a new service that lets advertisers track their ads' success at generating phone calls following user clicks. Website Call Conversions is designed to help marketers tweak their online ads to prompt more valuable phone inquiries. The tool works by generating a unique phone number that appears on a company's website after a user arrives there by clicking on an ad. [More...]

August 18, 2014
Twitter's latest tinkering with its members' timelines appears to be ticking off more than a few tweeters. The experiment opens timelines to tweets members' followers have tagged as favorites, as well as to some popular tweets gleaned from their followers' timelines. "Changing the rules of engagement for users without notice is very Facebookian of you Twitter," tweeted Peter Singer. [More...]

August 18, 2014
The perception that the United States lags behind other countries, especially Asian nations, in exporting information technology deserves another look, according to a recent market report. The U.S. actually recorded a $5 billion trade surplus in IT in 2011, partly as the result of international trade agreements, according to the TechAmerica Foundation. [More...]

August 18, 2014
Gryphon Networks has had a presence in the sales intelligence and marketing compliance space for several years, primarily working through carriers. About two years ago, however, it tweaked its direction after CEO Jeffrey Fotta noticed a curious fact during a client call. The client was a national insurance provider that had some 8,000 reps using the Gryphon system for compliance. [More...]

August 15, 2014
Netflix House of Cards
Netflix has gained critical acclaim and drawn in plenty of viewers, but it is not the only service that has been developing original content. What's unknown is whether other OTT services will have as much luck -- and whether there is room for more players, and if consumers will be willing to pay to access the content. "We are in what I call the 'everybody jump in' era," said consultant Myra Moore. [More...]

August 15, 2014
 infor swiftpage saleslogix acquisition handshake deal
"What Infor is trying to do with this acquisition is build a comprehensive platform of offerings, and in that respect it will succeed," said Denis Pombriant, principal of Beagle Research. However, Saleslogix belongs to a previous, more transaction-oriented era of CRM. "Increasingly I see CRM moving to a more process-centric approach that includes social and mobile." [More...]

August 15, 2014
Big Data's legend has reached mythical proportions. Increasingly, it is described as a powerful solution that could resolve some of the world's most complex challenges, from terrorist strikes to curing cancer. It is still early days for Big Data implementation, however. Every industry and category is still working through how to best harness it. This is especially true in the advertising world. [More...]

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