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ECommerceTimes.com
February 27, 2015
fcc-net-neutrality-vote
The FCC has adopted new open Internet rules by a 3-2 vote along party lines. The rules, which affect both wired and wireless access, prohibit broadband providers from unreasonably interfering with efforts of consumers and edge providers to reach each other. The Internet is "simply too important to be left without rules and without a referee on the field," said FCC Chairman Tom Wheeler. [More...]

February 27, 2015
capgemini-world-insurance-report-customer-satisfaction
If you dislike your insurance company, you are not alone: Worldwide, less than 30 percent of consumers have positive experiences in dealing with their insurers, according to Capgemini's World Insurance Report 2015. North America saw the largest decline in satisfaction -- 8.3 percentage points. Positive customer experience ratings for Generation Y fell the most in North America -- 10.9 percent. [More...]

February 26, 2015
SIM card maker Gemalto, whose networks reportedly were breached by hackers from the United States National Security Agency and the UK's GCHQ, on Wednesday said the spies got nothing. The hackers stole cryptokeys for millions of SIM cards, according to The Intercept, which cited documents released by NSA whistle-blower Edward Snowden. Gemalto denied any SIM cryptokeys had been stolen. [More...]

February 26, 2015
You may have heard of a company called Geek Squad, but what about PlumChoice or SupportSpace? Even if you don't know their names, you may very well be doing business with them right now. Who are they? PlumChoice, SupportSpace are both relatively small companies that do business with larger companies, providing top-shelf tech support services to customers. [More...]

February 25, 2015
Apple must pay patent licensing firm Smartflash US$532.9 million for infringing three patents. U.S. District Judge Rodney Gilstrap, who presided over the case in Tyler, Texas, ordered Apple to pay the penalty after a federal jury in Texas found that the company's iTunes software infringed on the patent holder. That jury took eight hours to decide Apple willfully used Smartflash's patents without consent. [More...]

February 25, 2015
After well over a year of bitter, often highly partisan debates, and despite dissension within its ranks and opposition from industry groups, the United States Federal Communications Commission is expected on Thursday to vote in favor of rules enforcing Net neutrality. The commission wants to regulate ISPs like common carriers under Title II of the Communications Act of 1934. [More...]

February 25, 2015
Yahoo CISO Alex Stamos on Monday confronted NSA Director Adm. Mike Rogers over the United States government's plan to require built-in backdoors in hardware and software made by American companies. The exchange took place at the New America Foundation's cybersecurity conference. Building backdoors into cryptography is "like drilling a hole in the windshield," Stamos said. [More...]

February 25, 2015
I don't know how many old movies there are in which the good guys say, "You're surrounded, come out with your hands up!" Somehow being surrounded is a bad thing -- or at least it was -- until it became a hot trend in the back office. Let me explain. Surrounding legacy systems, such as conventional ERP, is proving to be a good idea for a bunch of reasons. [More...]

February 25, 2015
The major headline hacking event of 2014 involved data theft at a highly visible enterprise: Sony Pictures. Perhaps just as significant in e-commerce security was a 2014 federal court ruling which allows the FTC to continue penalizing commercial firms for failure to protect consumer data from hackers. That decision has been challenged, and in early March the FTC and its opponent will square off in court. [More...]

February 24, 2015
google-wallet-softcard
Google has overcome a big obstacle to the success of its mobile payment system. The company has struck a deal with three major U.S. carriers to preinstall Google Wallet on Android smartphones they offer for sale. Google also purchased Softcard, the mobile payments system the three carriers -- Verizon, AT&T, and T-Mobile -- had undertaken as a joint venture. [More...]

February 24, 2015
apple-green-data-centers-europe
Apple on Monday announced a plan to build two new data centers in Europe -- one in Ireland and the other in Denmark. Apple plans to spend $1.9 billion on the project -- its largest European investment to date. The new facilities will power its online services including the iTunes Store, App Store, iMessage, Maps and Siri. The project will create hundreds of new jobs. [More...]

February 23, 2015
youtube-kids
YouTube Kids, a new app designed to provide safe and appropriate entertainment for youngsters, is available for free at Google Play and the iTunes App Store. While YouTube Kids is a free app, it will deliver targeted advertising to its users. "For Google it's always about eyes -- trying to get the right eyes looking at the right products," said tech analyst Jim McGregor. [More...]

February 23, 2015
Users who want to sign on to GigaPower by AT&T, the carrier's 1-gigabit-per-second Internet service that just become available in Kansas City, Missouri, have an interesting choice. They can pay $70 with the understanding that their online movements will be tracked for commercial purposes -- or they can pay an additional $29 a month to avoid the monitoring. [More...]

February 23, 2015
Marten Mickos, senior vice president and general manager of HP's cloud unit, advocates making money from open source. He preaches what at first glance may appear to be two opposing business models. One is the notion that developing open source software entails meeting a reciprocity requirement. The other is the idea that using open source software does not require any reciprocity. [More...]

February 20, 2015
Electric-car battery maker A123 Systems earlier this week filed a lawsuit against Apple in a Massachusetts Superior Court in Middlesex County. A123 also sought a temporary restraining order and preliminary injunction to stop its former employee, Mujeeb Ijaz, from violating his non-disclosure and non-compete agreement. Ijaz had moved to Apple to apply his skills as an auto-battery engineer. [More...]

February 20, 2015
The idea of using incentives to drive business behaviors is not a new one. It happens in all areas of business, but it's most obvious in sales, where compensation is tied to performance. This is the most basic type of incentive, and it's used to get people who sell for a living to sell. However, other incentives can drive behaviors more complex than simply selling. [More...]

February 20, 2015
The global access and entertainment services marketplace continues its pace of dramatic change, as broadband services achieve new levels of penetration and speed worldwide. Emerging markets are experiencing rapid growth, as many homes obtain high-speed broadband services for the first time. Pay TV is seeing a similar pattern in global growth. [More...]

February 19, 2015
samsung-looppay-mobile-payments
Who will win the mobile payment wars? Samsung just entered with technology that works with most existing mag stripe readers -- but major credit card companies are pushing a new type of card that could make those POS terminals obsolete. In the meantime, Apple Pay is off and running, but merchants have to invest in new NFC payment devices to use it -- and it works only with the latest iPhone. [More...]

February 19, 2015
Customer satisfaction with retail has dropped for the first time in four years, according to the American Customer Satisfaction Index -- except in the subcategory of e-commerce. All of the brick-and-mortar retail categories registered weak or flat customer satisfaction for the fourth quarter of 2014, while online retail posted a year-over-year gain. [More...]

February 19, 2015
Xiaomi may soon take its first steps into the U.S. How will it do? I have some suggestions to offer. If it follows them, its chances of success will increase. If it doesn't, it may face the same problems that have dogged Microsoft, BlackBerry, Motorola, HTC and many others. Wireless in the U.S. is a booming business, but it's not easy to break into the space as a handset maker. [More...]

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