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September 1, 2015
Sprint last week announced it was celebrating the AT&T/DirecTV merger by extending a truly valuable offer to DirecTV customers. "The Sprint network is winning awards across the country for reliability and speed, and our customers have never been more satisfied," crowed Sprint spokesperson Kristin Wallace. "We are simply giving DirecTV customers a compelling reason to experience Sprint." Sprint's one-time offer, which includes 2 GB of data per line, runs from Aug. 28 through Sept. 30. [More...]

August 31, 2015
t-mobile-john-legere
CEO John Legere has publicly declared war on data hogs who threaten to ruin T-Mobile for regular consumers. "This week I am taking aim at a select group of individuals who have actually been stealing data from T-Mobile," he wrote. "If their activities are left unchecked, their actions could eventually have a negative effect on the experience of honest T-Mobile customers. Not on my watch." [More...]

August 31, 2015
Salesforce last week launched Salesforce Lightning, combining its new Lightning Experience and new Lightning Design System with its Lightning App Builder and Lightning Components released last month. Lightning Experience ensures that information is tailored to suit the screens of desktops, tablets and smartphones as required. There are consistencies across devices, but slight differences as well. [More...]

August 31, 2015
Amazon last week freed a selection of Android apps of the in-app payment requirements necessary to enjoy them to their fullest. The value of the goodies in the apps labeled "Actually Free" comes to more than $10,000, Amazon said. The Actually Free apps can be accessed via Underground, a new app available from Amazon. Amazon Underground is essentially an expansion of the company's core mobile shopping app. [More...]

August 31, 2015
The highest court in the EU last year ordered Google to allow individuals there to request that certain specific information not be reported in Google search engine results, citing their "right to be forgotten." Since that court ruling, hundreds of thousands of EU residents have requested that Google eliminate certain information, and Google routinely has complied with many of those requests. [More...]

August 28, 2015
apple-watch-fitbit
Despite disparaging sales reports, the Apple Watch is closing in on market leader Fitbit, according to a new IDC report. During the second quarter, Apple shipped 3.6 million watches -- 800,000 units behind Fitbit's shipments for the period. Shipments for all wearables during the quarter increased 223 percent from the same period a year ago, IDC reported, to 18.1 million units from 5.6 million. [More...]

August 27, 2015
amazon-fires-engineers-lab126-fire-phone
Amazon reportedly has given the boot to dozens of engineers who worked on its ill-fated Fire Phone. The purged staffers worked at Lab126, Amazon's secretive Silicon Valley-based hardware development center. Amazon also scaled back or killed off several other Lab126 projects, including a large-screen tablet, and it reorganized the center to combine two hardware units into one. [More...]

August 27, 2015
As part of a new strategic collaboration, Intel will lead a $100 million funding round in Mirantis, the companies announced earlier this week. Intel is a long-time investor in Mirantis. This round includes existing investors August Capital, Insight Venture Partners, Ericsson, Sapphire Ventures and WestSummit Capital, as well as new investor Goldman Sachs. [More...]

August 27, 2015
Hardened sales veterans may hear the expression "customer experience" and shrug or scoff. What has it got to do with them, they may ask? A lot -- because it can add dollars directly to their commissions checks, even if they're not the ones creating the experiences. There are three specific ways that meeting or exceeding customer expectations improves sales. [More...]

August 27, 2015
Why do my GE washer and dryer sound as loud as a hurricane? As I sit here at the beach, on the balcony, on a beautiful, sunny, warm and peaceful morning watching the sun rise over the sparkling Atlantic Ocean, something is terribly wrong. What? I can't hear you. Could you speak louder? Sorry, the new washer and dryer we recently bought are roaring so loud I can't hear myself think. [More...]

August 26, 2015
Online advertising that pushes malicious software to consumers has increased 325 percent over the past year, Cyphort Labs reported Tuesday. Malvertising is adding to what is already a significant problem for online advertisers. Ad fraud will cost global advertisers more than $6 billion this year, according to the Association of National Advertisers. [More...]

August 26, 2015
You might ask what the difference is between personalization and authenticity in CRM, and the answer is subtle. For a long time I have said that we overemphasize personalization when what customers really want is authenticity. However, examples are hard to find, especially with our current culture's strong emphasis on personalization and the tendency to give authenticity quizzical looks. [More...]

August 26, 2015
DoD is seeking vendors to participate in a multiyear IT support program with a total contract value of $12 billion. DoD has indicated it will release a Request for Proposals for the Encore III program, which covers a wide range of IT services, by the end of this month. The amount of the tech support contract is a reminder that DoD spends more money on IT by far than any other government entity. [More...]

August 25, 2015
ashley-madison-investigation-toronto-police-service
The Toronto Police Service on Monday reported on the progress of Project Unicorn, the official investigation into the hack attack on Ashley Madison, an adultery-promoting website. The Toronto police are working closely with the U.S. Department of Homeland Security, the RCMP, the FBI, and the Ministry of the Attorney General's criminal law office in carrying out the investigation. [More...]

August 25, 2015
Spredfast last week announced its acquisition of Shoutlet, a social data aggregator. Shoutlet has been a "huge innovator" in the social CRM space, said Spredfast CEO Rod Favaron. "With this acquisition, Spredfast gains that technology as well as the team that built it. It's a game changer. ... Customers will have more ways to understand their audiences and impact the customer journey." [More...]

August 24, 2015
An internal McDonald's memo labeled "proprietary and confidential" has been circulating, advising employees to get ready for a Wednesday launch of Android Pay -- the successor to Google Wallet, and Google's answer to Apple Pay. Google officially announced Android Pay this spring, during it's annual developers conference, saying only that Android Pay would launch with "Android M." [More...]

August 24, 2015
Samsung last week filed a motion to stay the U.S. Court of Appeals' order in its multiyear patent war with Apple, indicating that it plans to take the case to the U.S. Supreme Court. Samsung reportedly will ask the Court to hear its appeal of a 2012 federal jury's verdict that it violated Apple's iPhone patents. Samsung has received support for its position from several large tech firms. [More...]

August 21, 2015
Samsung on Friday kicked off the Samsung Ultimate Test Drive, a new promotion aimed at drawing iPhone users into its fold. For just one dollar Samsung will provide iPhone users with a Galaxy smartphone -- models available include the Galaxy S6 and S6 edge, as well as the S6 edge+ and Note 5 -- plus a month of cellular service. The promotion is open only to iPhone users. [More...]

August 21, 2015
China experienced the first-ever downturn in its smartphone market in the second quarter of 2015, and it was enough to drag global sales to a two-year low, Gartner Research said Thursday. The rest of the Asia Pacific smartphone market saw substantial growth in the quarter. iOS snatched a tad of market share -- about 2.4 percent -- from the other mobile operating systems. [More...]

August 20, 2015
It appears both AT&T Mobility and Sprint deserve congratulations on their great performances, based on two just-released studies on the wireless wars. J.D. Power and RootMetrics revealed some interesting and surprising new information on this changing marketplace. For the fifth time, AT&T won first place with J.D. Power. For its part, Sprint showed significant performance improvement over the last year. [More...]

August 20, 2015
It felt like back to school this week at the CRM Evolution show in hot and muggy New York. The first week or two of the school year is always like that. Though it still feels like summer vacation, you know you have to get focused, because the first exam will be here before you know it. Cramming begins almost immediately, because there seem to be a lot of new ideas percolating. [More...]

August 20, 2015
internet-things
Growth of the Internet of Things in broadband households extends the life, utility and functionality of all connected solutions in the home. It also puts new pressures on existing support solutions to meet consumers' expectations. Sixteen percent of U.S. broadband households owned a smart home device, and nearly 40 percent planned to buy one in the next 12 months, suggests recent research. [More...]

August 19, 2015
ashley-madison-data-tor
Hackers have dumped personal data of about 37 million members of the Ashley Madison website onto the Dark Web. The data was stolen in an attack on the site, which aims to hook up people who want to cheat on their spouses. Parent company "Avid Life Media has failed to take down Ashley Madison and Established Men," the Impact Team wrote in a post online. ... Now everyone gets to see their data." [More...]

August 19, 2015
The FCC on Tuesday announced that Smart City Holdings had agreed to pay a $750,000 fine to settle allegations that it blocked personal mobile hotspots in several convention centers, forcing exhibitors and attendees to use its services instead, at $80 a day. Blocking FCC-approved WiFi connections is "patently unlawful," remarked Travis LeBlanc, chief of the commission's enforcement bureau. [More...]

August 18, 2015
The National Security Agency considered its relationship with AT&T unique and particularly productive, accordingto a report published Saturday. The information about the company's close ties with the agency came from the trove of documents released by NSA whistleblower Edward Snowden. NSA lauded AT&T for its "extreme willingness to help," giving it access to billions of emails among other things. [More...]

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