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CyberSource Peak Season Fraud Management Guide
November 21, 2014
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Nintendo is bringing back its most beloved characters in Super Smash Bros., and this time they have a life outside their two-dimensional video game world. The company has unveiled a collection of figurines -- Amiibos -- that have special interactive game-play abilities. For those who may have fond memories but little interest in playing the game, they make great collectibles. [More...]

November 21, 2014
CRM has been around for a long time now -- more than 25 years. Amazingly, many businesses, including large businesses with revenue in excess of US$100 million, still operate without it. That's amazing, because to many business leaders, CRM has become table stakes when it comes to creating a software infrastructure. Within CRM, many of the features have become table stakes, too. [More...]

November 21, 2014
Google on Friday unveiled Contributor, an experimental service that lets users make a donation to support the websites they visit instead of viewing ads. Currently available only by invitation, Contributor begins by asking users to set a monthly contribution amount between $1 and $3. Then, when they visit a participating website, part of their contribution goes to the creators of that site. [More...]

November 21, 2014
Mozilla on Wednesday announced that Yahoo would replace Google as its global default search option, in a move that has set the tech media abuzz. Pointing out that Google has been the Firefox global search default since 2004, Mozilla painted the move as seizing the opportunity to review its competitive strategy and explore its options when the agreement came up for renewal this year. [More...]

November 21, 2014
More and more marketers are eager to engage with consumers on the devices they use for just about everything these days -- from connecting with friends and colleagues to consuming and creating content, playing games and, of course, shopping. But are the billions of dollars now being invested in mobile advertising paying off? Brands need to understand which marketing approaches work best. [More...]

November 20, 2014
BitTorrent on Wednesday announced new plans for its Sync service, including a premium subscription option, along with other new paid products. Sync, which was released in beta in July, is billed as a cloud-free file-sharing solution. Currently in version 1.4, Sync soon will graduate to version 2.0, with both an improved free version and a Pro version offered by subscription for $39.99 per year. [More...]

November 20, 2014
There appears to be a new trend emerging in the enterprise mobile engagement space, according to OpenMarket. Increasingly, its enterprise customers are adapting its platform to use SMS in new ways, said Tim Fujita Yuhas, the company's director of product management. Sometimes those uses are obvious CRM plays; sometimes they fall more under the rubric of Internet of Things. [More...]

November 20, 2014
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After Nokia sold its handset business to Microsoft, we all expected it would no longer operate in this space. However, the smartphone space is still one of the hottest around -- if you can figure out a way to carve out some market share. So, since Nokia still has a very strong brand name in this space, it is going to re-enter the tablet space, then the smartphone space. Tablets are the first test. [More...]

November 19, 2014
Information technology vendors have spotted the next big thing for serving the U.S. government market. The only questions are 1) whether federal agencies themselves have seen the same thing; and 2) if so, whether they are prepared to jump into yet another new procurement process. What the vendors have in mind is akin to the turnkey process used in the construction industry. [More...]

November 19, 2014
The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the upshot of my idea that we're in the process of converting from random acts of CRM in the front office to a more structured, efficient and predictable approach to conducting front-office business. Platforms make customer science possible. [More...]

November 19, 2014
IBM on Tuesday introduced Verse, its entry into the reinventing email derby. Verse, which will be available in both an enterprise and freemium edition, integrates the many ways people communicate with each other every day -- email, meetings, calendars, file sharing, instant messaging, social media, video chats and more -- into a single collaboration environment. [More...]

November 19, 2014
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Uber is known for its aggressive reactions to media reports of passenger safety risks, driver abuse, and disregard of local rules. However, SVP Emil Michael's proposal -- later retracted -- to dig up dirt on PandoDaily's Sarah Lacy and other journalists sheds new light on just how much the company hates bad press. Michael suggested budgeting $1M to sully the reputations of Lacy and others. [More...]

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