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August 28, 2014
American Airlines this week withdrew its flight content from Orbitz Worldwide's websites, which include Orbitz.com, ebookers.com and CheapTickets.com. The companies are locked in a booking fee dispute. The issue is also a brewing source of discontent between the airlines and Orbitz's competitors, such as Expedia. In a nutshell, the legacy carriers are facing competition from discount airlines, so they want the booking sites to reduce their commissions on ticket sales to improve their bottom lines. [More...]

August 28, 2014
Time Warner Cable suffered a massive service outage in the wee hours of Wednesday morning, leaving an unknown number of its nearly 12 million customers nationwide without service for hours. "As of 6 a.m. ET, services were largely restored ... . As of 8 a.m., all services were back to normal," said TWC's Eric Mangan. Well, not quite all -- Downdetector's statistics showed outages continued. [More...]

August 28, 2014
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry. [More...]

August 27, 2014
california-kill-switch
California has become the second state to require that smartphones have a built-in kill switch. The new law goes a step beyond the one Minnesota adopted earlier this year, requiring that the remote disabling capability be turned on by default rather than offered as an opt-in feature. The measure could lead to a sharp downturn in smartphone theft, which has escalated in recent years. [More...]

August 27, 2014
Salesforce.com on Wednesday announced the debut of the Salesforce1 Community Cloud. The product is launching as a new division for Salesforce.com, on par with its Sales, Service and Marketing Cloud offerings, said Lisa Hammitt, VP of business operations. Built on the Salesforce1 Platform, Community Cloud connects to Salesforce CRM and related business processes. [More...]

August 26, 2014
Clickbaiting may soon come to an end on Facebook, which has launched an effort to deal with the problem. Posts with clickbait headlines get higher placement in News Feeds, pushing down more desirable content. Eighty percent of the time, users prefer headlines that help them decide whether they want to read a full article before having to click through, a Facebook survey indicated. [More...]

INSIGHTS
Evolving CRM
August 26, 2014
The CRM Evolution conference held last week in New York was interesting for multiple reasons. Most importantly, perhaps, is the perception that the market is moving into a higher gear, slipping past the restraints of a recession that would not quit. Good things are in store for the industry, I think, as buyers step up their games and vendors unleash a passel of new solutions. [More...]

August 26, 2014
Amazon appears to be readying an advertising platform to compete with Google's AdWords. It reportedly has started talking up its new Amazon Sponsored Links platform with potential partners and is anticipating a launch later this year. Ads from the new platform would replace those from Google currently found on Amazon Web pages. They also would be sold outside the Amazon universe. [More...]

August 26, 2014
China is developing a homegrown operating system that could be ready as soon as October as part of an effort to wean itself from Western-made software, according to a Sunday report from the government news agency. The new operating system first will appear on desktop devices and then be extended to smartphones and other mobile devices in three to five years. [More...]

August 25, 2014
twitch
Amazon has yanked Twitch right from under Google's nose, as competition between the two intensifies. "In one fell swoop," Amazon may have obtained the online content cornerstone to make its streaming front of mind to "the most lucrative demographic on the Internet," said attorney Holt Foster. "This is an extremely dedicated fan base, a majority of whom spend more than 10 hours a day online." [More...]

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