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September 19, 2014
Home Depot has uttered the warning to its customers that every retailer must dread: Carefully check your credit card transactions. The theft of payment data that lasted for at least five months may have affected up to 56 million customers, making the Home Depot breach potentially worse than the one that devastated Target last year. Company officials are now scrambling to control the damage. [More...]

September 19, 2014
Larry Ellison is handing over Oracle's CEO reins to a pair of successors, but whether Safra Catz and Mark Hurd will pull them in the same direction is doubtful. Hurd is the wild card, suggested former Oracle exec Jeff Seabloom. "Safra is trusted and really, really gets it," he said, while "Mark has a history of 'tension' with sales teams ... . No secret -- he sometimes is a lightning rod." [More...]

September 19, 2014
News Corp. and Google have lashed out at each other as the EU reconsiders the terms of its proposed antitrust settlement with the latter. News Corp. essentially accused Google of nefarious behavior in a letter to the European Competition Commissioner over the EU's proposed antitrust settlement with Google. Perhaps the irony of the situation hit Google hard. [More...]

September 19, 2014
Red Hat has inked a deal to acquire FeedHenry as part of a stepped-up initiative to support mobile application development. "Given the sheer number of mobile phones out there and the sheer adoption in the market at large of mobile technologies, our customers and prospects and target customer base are moving more and more toward mobile," said Mike Piech, Red Hat's general manager for middleware. [More...]

September 18, 2014
The Federal Trade Commission has updated a longstanding rule governing mail- and phone-based retailers to explicitly include e-commerce vendors as well, meaning that online retailers now must abide by a 30-day shipping requirement or refund customers' payments if they can't. Merchants in violation could be sued by the FTC for injunctive relief or monetary civil penalties. [More...]

September 18, 2014
The Apple Watch is not a watch. So what exactly is it? Or for that matter, what is any smartwatch from any other maker? No one has done a good job of creating a brand identity for the new segment yet. That leaves the space wide open. Rather than think of the smartwatch as a watch, we should think of it as a smartphone extension. It just happens to be strapped to your wrist and looks like a watch. [More...]

September 18, 2014
Sony appears to have come to the belated realization that its mobile strategy has been horribly flawed. Facing crushing losses, the company now is moving to make some changes, but it may be too little, too late. "This all started when they bought into content and lost focus on technology," observed tech analyst Rob Enderle. Sony needs to execute a Steve Jobs-like turnaround to survive, he said. [More...]

September 18, 2014
The wearables market heated up last week with Apple's introduction of its Watch and Apple Pay, and the implications for CRM are interesting. First off, the announcement shows how very young the wearables marketplace is and how far it has to go. Second, even though wearables are by nature devices intimately connected to us and our motivations, they are still devices, which should concern us. [More...]

September 17, 2014
The FCC on Tuesday hosted a roundtable discussion on the possibility of Net neutrality rules being applied to mobile networks. Participants in the talk included representatives from The Center for Media Justice, Consumers Union and CTIA. FCC Chairman Tom Wheeler earlier this year suggested that the 2010 rules, which exempted mobile services from Net neutrality provisions, should be reconsidered. [More...]

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