Tuesday - December 1, 2009
Online sales were up almost 14 percent year over year for 2009's Cyber Monday, the first Monday after Thanksgiving and traditionally a big selling day for online retailers. Shoppers spent over 38 percent more per order compared to 2008's figures, and they bought nearly 10 percent more items per order, according to market research firm Coremetrics. Apparel and jewelry retailers reported the biggest dollar increases in sales, Coremetrics found. Shopping patterns changed this year, as more shoppers made purchases from the home than the office.
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Tuesday - December 1, 2009
IBM's recent Connect 2009 analyst conference provided fascinating insights into one of the company's most valuable assets -- its software group organization. IBM has long been recognized as a purveyor of enterprise-class computing systems, but during the past decade, the company's global services organization has become its prime driver of revenue and profit.
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Tuesday - December 1, 2009
Earlier in my career, I covered the telecommunications industry. Nothing better prepared me for a career examining CRM than the sight of enormous corporations with immense customer bases failing to build any kind of relationship with their users and instead resorting to price as their major differentiator. Worse yet was the service aspect of these businesses.
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Tuesday - December 1, 2009
Nokia, the world's biggest mobile phone maker, said Tuesday it has filed suits against several leading liquid crystal display makers -- including Philips, Toshiba, Sharp and Samsung -- for alleged price fixing. Nokia spokesperson Mark Durrant said the suits -- filed last month in the United States and Britain -- came amid international criminal investigations in the U.S., the European Union "and elsewhere."
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Monday - November 30, 2009
Online shoppers took to their computers in droves on Black Friday, spending 11 percent more than they did a year ago and buoying e-tailers' hopes for a bountiful holiday season. That's according to a report released Sunday by market research firm comScore, which counted $595 million in online sales on Friday, making it the second-heaviest e-commerce spending day this year so far.
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Monday - November 30, 2009
Amazon's e-reader device, the Kindle, experienced its best sales month ever in November, according to the company, which made the announcement even before Cyber Monday purchases were tallied. Amazon did not release any actual numbers to back up its claim, however. It is unclear whether it was taking into account Kindle sales made on Thanksgiving Day and Black Friday.
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Monday - November 30, 2009
Looking to turn your Android smartphone into a handy stimulation device? There's an app for that, thanks to a Seattle-based startup that's offering developers and consumers an X-rated version of a smartphone app store. MiKandi launched a developer's portal last week with the express purpose of using the Open Handset Alliance to crack open the doors for what may be a very lucrative market for adult content.
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Monday - November 30, 2009
It's clear the way we work is rapidly changing. Organizations and teams are becoming more geographically dispersed with the increased globalization of business. Networks of employees, partners, and customers are spanning the globe as industry becomes more interdependent.
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Monday - November 30, 2009
What U.S. business wouldn't want a customer base of 37.5 million prospects? In 2008, hospitals in the U.S. registered that many admissions -- a number that equals 12 percent of the U.S. population. Yet the hospitals in the U.S. have largely underutilized the customer relationship management tools that could exploit the data in that customer base.
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Sunday - November 29, 2009
To gain the most return on modernization projects, many enterprises are separating core from context when it comes to legacy enterprise applications and their modernization processes. As enterprises seek to cut their total IT costs, they need to identify what legacy assets are working for them and carrying their own weight, and which ones are merely hitching a high cost -- but largely unnecessary -- ride.
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Saturday - November 28, 2009
What would the holidays be without bickering between siblings? AT&T and Verizon are swamping TV with ads attacking facets of each other's wireless networks. While the ads stick fairly close to the truth, there's a lot they don't say. AT&T has been running ads with actor Luke Wilson checking off points in AT&T's favor over Verizon Wireless.
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