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ECommerceTimes.com
December 22, 2014
Dish Network last week announced that it had integrated the Netflix app into its set-top box. The video streaming service is now available to Dish subscribers with a second-generation Hopper Whole-Home HD DVR. This integration of the services allows Dish customers the ability to stream Netflix movies and TV shows from the same platform that is used to access linear TV channels. "Pairing Netflix with Hopper represents the consolidation of two incredible video experiences," said Vivek Khemka, Dish senior vice president of product management. [More...]

December 19, 2014
Google has filed a lawsuit against Mississippi Attorney General Jim Hood, the latest salvo in its piracy battle with the Motion Picture Association of America. Hood targeted Google with an "unreasonable, retaliatory and burdensome" subpoena, the complaint says. The referenced subpoena likely is part of a coordinated campaign against Google known as "Project Goliath." [More...]

December 19, 2014
Ever built a house of cards? It's critical to start with a sound foundation to support your later efforts. No matter how sturdy your start is, however, a wrong move anywhere along the way can bring down the house and cause all your work to be for naught. Delivering good customer experiences is like that: You can do extraordinary work in planning the basics and even get customers to buy from you. [More...]

December 19, 2014
The U.S. government will remain a steady and significant customer for information technology providers over the next several years. That's the good news for vendors. For the foreseeable future, though, the days of ever-growing federal spending for IT are over. "the reality of shrinking federal budgets has set in," said Tomas O'Keefe, civilian senior analyst at immixGroup. [More...]

December 18, 2014
The United States government is delivering a one-two punch to Sprint over the practice of cramming -- allowing third parties to place unauthorized charges on customers' bills. The Consumer Finance Protection Bureau on Thursday filed a civil suit against Sprint over the issue. Meanwhile, the Federal Communications Commission reportedly is planning to hit Sprint with a $105 million fine. [More...]

December 18, 2014
The practice of repeatedly serving up ads for products consumers previously viewed or asked about -- called "retargeting" -- not only works, but works so well that its use is spreading beyond simple marketing. So says a recent survey of marketers conducted by Adroll, which provides this type of ad technology. The company released the results this week. [More...]

December 18, 2014
A coalition of supporting organizations filed 10 amicus briefs with the U.S. Second Circuit Court of Appeals in a case challenging a U.S. government search warrant for Microsoft customer data stored on a server based in Ireland. The coalition includes 28 technology and media companies, 35 computer scientists, and 23 trade associations and advocacy organizations. [More...]

December 17, 2014
blackberry-classic
BlackBerry has been down more than up the past few years, but it is not yet ready to roll itself up in a big ball and die. Having failed to beat or join its competition, BlackBerry decided to do something new with its hip-to-be-square Passport, and something old with its just-released Classic. The company is wishing, hoping and betting that its former fans will make a beeline back. [More...]

INSIGHTS
Sales Kaizen
December 17, 2014
CRM makes several promises to its users: selling more or selling faster; resolving service issues faster or at least quickly; and generating more leads. If you do root cause analysis, however, you can quickly conclude that at least in some cases, you are looking through the wrong end of the telescope. For instance, the best way to resolve service issues is to avoid them in the first place. [More...]

December 17, 2014
It's that time of year again. CES will rock Las Vegas in early January. Companies are gearing up and hoping to do a good job of cutting through all the loud and distracting background noise to share their messages at the show. It's a tough job, since CES is full of industry analysts, media representatives, investors and customers -- and they all want something different. [More...]

December 17, 2014
After a 10-year knock-down drag-out battle, Apple on Tuesday prevailed in a class-action lawsuit over its use of digital rights management technology on iPods purchased between Sept. 1, 2006 and March 31, 2009. Robbins Geller Rudman & Dowd -- one of the "most feared litigation firms" in the U.S. -- brought the suit in the U.S. District Court for the Northern District of California. [More...]

December 16, 2014
Viber on Monday announced the launch of Viber Games, the latest expansion in its app development. This is the third such expansion for the company in as many months, following the launch of Mobile Video Calls and Viber Public Chats. Viber partnered with social game developers to create gaming experiences featuring Viber characters and exclusive content. [More...]

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