If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and therapy...
Technology by its nature changes the market. The introduction of efficient solutions spurred by technology to meet consumer demand creates new positive effects across an economy. Plenty of industries -- entertainment, transportation, the press and retail, for example -- have experienced changes in b...
Research In Motion has been hit with a lawsuit alleging trademark infringement of the name "BBX." This latest thorn in the company's side follows a mortifying days-long global service outage and lackluster performance of its PlayBook tablet, to name just two recent setbacks. BBX is the operating sys...
Sony will be offering 500,000 public domain books that have been indexed by Google on its Sony Reader -- an e-book product that is the primary competitor for Amazon's Kindle, now in its second generation. However, the offering doesn't challenge the sexiest feature of the Kindle -- namely, its abilit...
Amazon has backed off from the brewing legal controversy surrounding the text-to-speech function in its Kindle 2 electronic book reader. The feature allows users to hear the text of a book read aloud, although not in the dramatic -- or even conversational -- style of typical audio books. The Kindle ...
You know Amazon's Kindle has arrived as a consumer electronics product -- and pop culture talking-point -- when Stephen King makes the electronic book reader a major character in one of his forthcoming works. King was on stage at New York's Morgan Library on Monday when Amazon CEO Jeff Bezos turned ...
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