Are you a retailer trying to get ready for the 2018 holiday season? Well, I'm afraid I can't help you. Just kidding. Sort of. I could just sit here and share yet another checklist to remind you of all the standard e-commerce table stakes you need to master. Things like load testing, inventory monitoring and management, mobile site optimization, securit...
"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact cen...
Although the 23 Emmy wins were good news for Netflix, other recent news has been far less rosy. The largest U.S. telecom companies have been slowing mobile Internet traffic to and from Netflix and other services, including YouTube
Freshworks has secured $100 million in funding from Accel and Sequoia Capital India with the participation of CapitalG. That brings the total amount of capital raised since the firm's 2010 launch to $250 million. CapitalG, Sequoia and Access all participated in previous rounds of funding. "The new f...
The CCPA isn't the only new privacy law that online businesses --big or small -- need to take notice. The EU's General Data Protection Regulations went into effect this spring, and even with two years of warning, many companies were caught off guard
B2B customer support firm TeamSupport has added sentiment analysis technology, powered by IBM's Watson, to its customer relationship platform. The new tech provides automatic text analysis of email or chat responses to assess how a customer feels, so customer support teams can prioritize and persona...
BorderX Lab, which was founded in 2014 by three former Google computer scientists, has raised $20 million in a financing round led by Kleiner Perkins. BorderX Lab offers the Beyond App mobile marketplace solution to facilitate cross-border e-commerce for global brands and merchants seeking access to...
One of the biggest challenges facing organizations of all sizes trying to move to the cloud is finding and retaining the skilled workers necessary to implement today's rapidly expanding assortment of on-demand services. This skills gap cost companies more than $250 million in lost business opportuni...
Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options requir...
A relatively new form of cybercrime recently has been plaguing American consumers. Thieves have been hijacking mobile phone account numbers and then transferring services to a different device. Further, hackers have begun using mobile numbers to raid digital wallets and similar accounts. This type o...
Oracle has agreed to acquire cloud access security broker Palerra, whose LORIC software manages security and compliance for applications, workloads, and sensitive data stored across cloud services, the companies announced Sunday. Palerra "offers a unique combination of visibility into cloud usage, d...
Internet of Things cloud platforms offer device makers and companies the opportunity to greatly expand the value of products and services. These devices are reshaping the value chain by altering product design and development, manufacturing, marketing, supply chain management and service after the s...
The advent of a brave new world of connected products and services in the Internet of Things is forcing organizations of all sizes across nearly every industry to reconsider how they will interact with their customers in the future. As a consequence, a growing number of companies are thinking about ...
The competitive environment that characterizes today's broadband and value-added services landscape should certainly grow a variety of digital lifestyle products and services, including home networking. Consumers are also primary beneficiaries of increased competition among carriers. Case studies re...
Dell will cut some 8,800 workers from its payroll over the next year. Dell announced the cuts as it released first quarter results that beat Wall Street forecasts for profit but still showed that the once dominant PC maker is facing an uphill battle against competitors such as HP. Founder and CEO Mi...
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