A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth for customer data and are strapped with subpar personalization capabilities...
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship r...
Commerce analysts do not see consumers shedding their newfound buying options in the wake of a post-pandemic marketplace. Concerns for health safety, social distancing, and remote working will remain priorities for many shoppers. Merchants who demonstrate that they are able to quickly get products t...
IBM's latest effort to solve global problems has evolved from a focus on catastrophic events, which increasingly are caused by climate change, to climate change itself. It is a huge jump to go from dealing with the symptoms of a problem, which generally is relatively easy, to dealing with the cause...
The U.S. government has authorized an information technology contract with a potential value of $503 million that is designed to meet newly adopted goals for greatly improving IT acquisition. The General Services Administration, which issued the contract for software and cloud-related services, desc...
Google signaled its intention to go after enterprise users by announcing a partnership with a French firm that will help it deliver Google Apps as a Web-based service. Capgemini, a major global provider of outsourced business technology, will now provide professional support for enterprises that ado...
BT Group said Wednesday it would acquire managed security services firm Counterpane Internet Security in a move that could help the former national phone company of the UK advance its transformation into a global telecom services and network firm. BT did not disclose the price it paid for the privat...
Struggling automaker General Motors handed out billions of dollars worth of information technology outsourcing contracts, with Electronic Data Systems seen as the big winner even as its revenue from GM continues to slide. IBM and Hewlett-Packard also sealed major, multi-year deals. EDS, which was ...
Yes - I'm more likely to buy with flexible payment options.
Sometimes - It depends on the item and terms.
Rarely - I typically prefer paying upfront to avoid debt.
Not at All - My purchase decisions are based on need and budget.
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Musk Rolls Dice With Drastic Rebranding of Twitter
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Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
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