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CRM system users are a versatile bunch. Some 29 percent of participants in a recent survey accessed CRM through four devices: laptops, desktops, tablets and smartphones. Twenty percent said they used a combination of three of the aforementioned form factors, and about 81 percent said they used multiple devices to access CRM, according to Software Advice's report.

Another new Apple product, another "-gate" debacle. This time, it's bendgate. On the heels of the release of the new iPhone 6 and 6 Plus handsets earlier this month has come an uproar over an unexpected weakness: In short, when stashed in a pocket of a tight pair of pants, the iPhone 6 Plus bends -- and it doesn't return to its original shape when removed.

Apple appears to be planning changes for the Beats Music streaming service, following its US$3 billion acquisition of Beats Electronics in May ...

Jive Software recently unveiled the latest series of upgrades to its Summer Cloud release of its two flagship products -- the Jive and JiveX communication and collaboration suites. ...

Intrigue is thick surrounding EMC these days. The story line, pieced together from various reports, goes something like this: An activist shareholder is pressuring EMC to sell itself to companies that are interested -- or at one time were interested -- in acquiring the data storage giant. Considering EMC's size, the list of suitors is short. The two names that keep circulating are HP and Dell.

Larry Ellison, founder and CEO of Oracle since 1977, has passed the leadership to not one but two successors: copresidents Mark Hurd and Safra Catz. Ellison will remain part of the executive cadre in the position of CTO. He also will serve as chairman of the board. ...

Sony on Wednesday announced that it will post a loss of US$2.14 billion for the fiscal year, far outpacing the loss it previously forecasted. It will take a quarterly write-down charge on the unit as a result. ...

The U.S. Federal Communications Commission on Tuesday hosted a roundtable discussion on the possibility of Net neutrality rules being applied to mobile networks. Participants in the talk included representatives from The Center for Media Justice, Consumers Union and CTIA-The Wireless Association, among others. The diverse group voiced a range of nuanced opinions on the subject.

Microsoft on Tuesday unveiled Microsoft Dynamics CRM 2015, along with updates to Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing. All will be generally available in the fourth quarter of this year ...

Facebook on Thursday updated its ad policy with two changes. One gives users the option of explaining why they don't want to see a specific ad in their News Feed when they click to hide the ad. The second update takes this new policy a step further by giving more weight to the feedback provided from users who rarely hide ads. ...

Salesforce.com this week notified its customers that the Dyre malware, which typically targets customers of large financial institutions, might have been tweaked to target some Salesforce users as well. ...

Amazon on Monday dropped the price of its 32-gigabyte Fire Phone to a mere 99 US cents from its original $199, with a two-year contract. The 64-gigabyte version now sells for $99, down from its launch price of $299. ...

Twitter on Monday began testing a new Buy button with a small percentage of its users in the U.S. -- one of the first steps in a larger initiative to build purchase functionality into the service. ...

Salesforce.com's vision of the Internet of Customers is getting clearer, and it has a decidedly mobile orientation. ...

It is a given that a marketing campaign must include a social media element -- especially when a brand is rolling out a new product. What is less certain is on which channel the brand should focus its time and resources. ...

By all indications, the long-awaited, much anticipated initial public offering of Chinese e-commerce giant Alibaba Group Holding is imminent. Granted, similar rumors this spring turned out to be groundless, but this time the drumbeats for the IPO are louder and more insistent ...

Home Depot may have experienced a massive security breach -- possibly on a greater scale than last year's Target breach, which affected an estimated 110 million people. ...

Following years of development, Xactly has made Xactly Insights generally available. The product compiles the compensation data of all the companies that use Xactly's products, aggregates and anonymizes that data, and then gives users access to it. Participating companies opt in, fully aware of how their data is being used. ...

Google on Thursday introduced Project Wing, a drone-based delivery project it has been working on quietly for the past two years. Members of the Google[x] team (aka "Moonshots") recently held field tests of the technology in Australia. ...

American Airlines this week withdrew its flight content from Orbitz Worldwide's websites, which include Orbitz.com, ebookers.com and CheapTickets.com. The companies are locked in a booking fee dispute. ...