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One Year Ago: FTC Child Privacy Rules Take Effect

The Children's Online Privacy Protection Act (COPPA) took effect on Friday, requiring online businesses to secure parental consent before collecting personal information from pre-teen Web surfers. Though COPPA was passed in 1998, the law prescribed April 21, 2000 as the deadline for enforcement ...

One Year Ago: Advertising Boom May Head Off E-Commerce Shakeout

Originally published on December 22, 1999 and brought to you today as a time capsule. Despite the fact that many analysts are predicting a shakeout of the weaker e-commerce sisters in the post-Holiday season, a body of evidence is showing that we may see an advertising boom and a resulting new w...

One Year Ago: E-Commerce Now A Top Presidential Campaign Issue

Originally published on December 17, 1999 and brought to you today as a time capsule. As the five front-running candidates for the U.S. presidency shift their campaigns into high gear, electronic commerce is joining education and campaign finance reform among the more popular topics of debate...

Tech Execs Predict U.S. Net Tax

More than 64 percent of top tech executives believe the next U.S. Congress will move to tax the Internet, according to an Ernst & Young survey released Thursday.

Garden.com Prunes Staff by 40 Percent

Joining the growing number of e-commerce companies that have been forced to cut costs amid the ongoing dot-com shakeout, Garden.com (Nasdaq: GDEN) announced Thursday it will lay off 93 employees, or about 40 percent of its workforce.

Despite Foes, Spam Thrives

Despite a lot of noisy consumer opposition to the junk e-mail unlovingly known as "spam," the practice of flooding in-boxes with unwanted marketing ploys continues unabated. In fact, even though there are now some state laws closely regulating spamming, the practice of sending mass unsolicited e-mai...

Microsoft, HP Forge Separate Japanese Partnerships

Further fueling the Asia-Pacific region's high-tech boom, Microsoft (Nasdaq: MSFT) and Hewlett-Packard (NYSE: HWP) announced separate partnerships with major Japanese companies Thursday.

San Jose Gears Up for LinuxWorld Event

IDG World Expo predicts that 30,000 national and international Linux users will attend the fourth LinuxWorld Conference & Expo in San Jose, California, surpassing the last show's record attendance.

Microsoft Blasts DOJ in Final Brief

Attorneys for Microsoft Corp. railed against the U.S. government in a Wednesday court hearing, labeling its proposal to split the company in two as "vague" and "ambiguous."

Net Access Ploy Jeopardizes AOL Time Warner Deal

Telecom giant SBC Communications (NYSE: SBC) lashed out at the proposed merger of America Online and Time Warner Wednesday, citing an alleged fraudulent action by Time Warner's cable group as evidence of "anti-competitive behavior."

Powerful Love Bug Variant Emerges, Falters

A destructive version of the "Love Bug" worm has emerged in Israel, Europe and the United States, but is expected to be contained without widespread damage.

U.S. Unveils Net Fraud Center

The U.S. Department of Justice (DOJ), FBI, and the National White Collar Crime Center launched the Internet Fraud Complaint Center (IFCC) Monday to give consumers and businesses a place online to report incidents of online fraud.

CRM Report: Toshiba Taps Siebel, Inforte for eCRM Initiative

Toshiba American Information Systems (TAIS), the independent operating subsidiary of the $52 billion Japanese computer and electronics maker, said Tuesday that it has selected Siebel Systems (Nasdaq: SEBL) and Inforte Corp. to develop and integrate its eCRM initiative.

CRM Report: PlanetFeedback Pegs Synchrony CRM

PlanetFeedback, a new online site that allows users to voice their complaints and compliments to thousands of companies across the United States, selected Synchrony Communications, Inc. to provide its CRM tools and services, the companies said Tuesday.

CRM Report: Sitel Provides CRM Solutions to Cox Communications

Sitel Corporation (NYSE: SWW) announced Tuesday that it has signed a long-term contract to provide technical support and customer care for Cox Communications, Inc. (NYSE: COX).

CRM Report: Cardservice Selects Aspect’s CRM Software

Aspect Communications (Nasdaq: ASPT) said today that its CRM software has been selected by the largest privately held transaction processing company in the United States.

CRM Report: Hong Kong’s Web Connection Expands

Hong Kong-based Web Connection, a provider of e-business and CRM solutions to dot-com companies looking to penetrate the Asian market, announced Monday that it has entered into a strategic agreement with an Australian Internet integration company.

CRM Report: Sagent Teams with DiaLogos for CRM Solutions

Mountain View, California-based Sagent Technology, Inc. (Nasdaq: SGNT) announced Monday that it has established a partnership with Boston, Massachusetts-based DiaLogos to provide CRM solutions.

CRM Report: IBM, Nortel Forge CRM Alliance

IBM (NYSE: IBM) announced Thursday that its Global Services division and Canadian data and wireless leader Nortel Networks (NYSE: NT) have partnered to deliver CRM solutions globally.

CRM Report: MarketForce Snapped Up by UK Software Company

Staffware plc, a UK-based software firm engaged in the process workflow industry, announced Friday that it has acquired Arlington, Texas-based CRM solutions provider MarketForce in a $20 million stock and cash deal.

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