Oracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth MCX conference and an important milestone for a company that came to the cloud later than its competition. No doubt about it, Oracle has done much in a short time to develop and deploy its customer experience vision, so i...
Trying to do business without also having a modern CRM system is like walking around naked. You can do it, at least for a little while, but people will begin to think you're weird -- and the trouble is, those people are all potential customers. CRM is essential today because, despite our reverence ...
Microsoft announced a number of artificial intelligence, mixed reality and customer insights tools for Microsoft Dynamics 365 at its Microsoft Business Forward event in Paris. There is "a lot of hype around AI and MR, but these are real applications delivering value to customers today" noted Rebecc...
Until recently, becoming a subscription provider was a big and expensive task. To get into the game, a vendor needed to build a subscription business model right next to its traditional businesses, so to speak, which typically involved building an e-commerce Web store and member site, organizing an ...
As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline ind...
The U.S. Department of Labor has filed a court action against Oracle for underpaying non-white male employees by as much as $400 million. "Oracle suppressed starting salaries for its female and non-White employees, assigned them to lower level positions and depressed their wages over the years they ...
I've been writing a forecast column every year at least since W was president. Nothing's wrong with that, lots of people do. However, I often find that my forecast is more of a wish list than a true prognostication, so this time I'll dispense with the fiction of analytical rigor and just say what I ...
Oracle narrowly missed its number last quarter, so it was good to see the company come roaring back -- it made a lot of money. More importantly, many analysts have conceded that Oracle has reached a point in its infrastructure deployment where it can mount a serious challenge to other providers and ...
Oracle has filed a suit in federal court over the $10 billion Pentagon JEDI contract to be awarded to a single vendor. Oracle claims that the single-vendor award is unfair and illegal, a claim it first filed with the GAO, or Government Accountability Office. The suit followed the GAO's denial of Ora...
You can roughly chart a product's lifecycle based on how it is sold, and this may be having a profound effect on CRM. We generally know that product categories start with disruptions but commoditize over time, and because of this, the economy needs to be refreshed with new disruptions to drive it. D...
The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing but with less fanfare. In the end, we might be discussing two iterations and just a difference of degree. The proliferation of CRM development platforms by companies like Microsoft, Ora...
We should start discussing what's beyond CRM. I chose the word "beyond" advisedly. CRM is far from dead or even in decline, so "after" would be completely incorrect. However, CRM already has changed so much that it may be time to rethink it. Also, many of the tangential technologies that have turboc...
Andy Jassy, CEO of Amazon Web Services, announced that AWS customers would be off all Oracle databases by the end of 2019 and running on one of Amazon's database products. This is not the first time the market has heard something like this, but this time could be different. The statement comes on th...
In Salesforce's recent revenue announcement, it described the vast majority of its nonprofessional services revenues as "subscription and support." Proserv revenues were appropriately small, at $224 million, while subscription and support was $3.17 billion, or 26 percent more than a year earlier. Ni...
Digital transformation means a lot of things to different people, but if you do it right it should be virtually unique to your circumstance. The other day I caught up with Rip Gerber, CMO at Vlocity, the Salesforce partner that specializes in vertical industries like telecommunications and insurance...
18
17
16
15
14
13
No minimum age requirement
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/11/web-team.jpg
https://www.ecommercetimes.com/story/customer-commerce-offers-smbs-an-e-commerce-path-to-better-cx-177820.html
Customer Commerce Offers SMBs an E-Commerce Path to Better CX
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/frustrated-computer-user.jpg
https://www.ecommercetimes.com/story/investment-scams-skyrocket-victims-in-us-fleeced-for-4b-in-2022-177544.html
Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/04/hacker-team.jpg
https://www.ecommercetimes.com/story/hacker-nation-the-worlds-third-largest-economy-179108.html
Hacker Nation: The World’s Third-Largest Economy
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/01/robot-on-keyboard.jpg
https://www.ecommercetimes.com/story/cybersecurity-expert-pegs-ai-as-online-shoppings-biggest-threat-177933.html
Cybersecurity Expert Pegs AI as Online Shopping’s Biggest Threat
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/ecommerce-smb-warehouse.jpg
https://www.ecommercetimes.com/story/optimize-your-amazon-presence-for-maximum-sales-success-177907.html
Optimize Your Amazon Presence for Maximum Sales Success
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/05/AI-search.jpg
https://www.ecommercetimes.com/story/ai-enhanced-searches-may-pose-threat-to-creators-publishers-179193.html
AI-Enhanced Searches May Pose Threat to Creators, Publishers
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/03/cashless-payment-cafe.jpg
https://www.ecommercetimes.com/story/mobile-payment-industry-innovations-driving-online-in-store-sales-177930.html
Mobile Payment Industry Innovations Driving Online, In-Store Sales
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/04/AI-content-generation.jpg
https://www.ecommercetimes.com/story/copyleaks-study-finds-explosive-growth-of-ai-content-on-the-web-179161.html
Copyleaks Study Finds Explosive Growth of AI Content on the Web
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/online-shopper.jpg
https://www.ecommercetimes.com/story/temu-and-homary-online-retailers-that-are-generally-a-good-value-179105.html
Temu and Homary: Online Retailers That Are Generally a Good Value
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/04/warehouse-forklift.jpg
https://www.ecommercetimes.com/story/e-commerce-returns-billion-dollar-burden-on-business-and-the-planet-177950.html
E-Commerce Returns’ Billion-Dollar Burden on Business and the Planet
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/future-retail.jpg
https://www.ecommercetimes.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
Enter your Username and Password to sign in.
Social Media
See all Social Media