UPS has announced the first two revenue-generating residential deliveries of prescribed medicines to consumers. Its drone delivered the prescription medications from a CVS pharmacy in Cary, North Carolina, to a consumer's home, and to a customer in a retirement community. The drone flew autonomously but was monitored by a remote operator who could intervene if needed. In each case, i...
We've been watching the CRM-ization of healthcare for a while. A few years ago, Salesforce embarked on parallel paths. The obvious option was to build tools that enabled users to craft systems of engagement. The second started when the company also began reaching out to various industrial sectors wi...
Each person interprets an image in countless subjective ways, based on individual biases. However, when searching for a product on the Internet, most people prefer accuracy over multiple interpretations of a single object. Putting the appropriate tags on images ensures better searchability for users...
From e-commerce to banking applications to healthcare systems -- and everything in between -- if it's digital, users expect it to work at every interaction, and on every possible platform and operating system. However, despite the need to provide a digital experience that delights, research suggests...
Chinese government-affiliated hackers have been making a concerted effort to steal medical research, particularly cancer research, from U.S. institutions. The step-up in medical research theft appears to be linked to China's growing concern over cancer mortality rates and increasing healthcare costs...
E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactio...
Microsoft wants to empower its Azure cloud computing service with yet-to-exist artificial general intelligence technologies to create new goals for supercomputing. It has announced a $1B investment through a partnership with OpenAI to build new AI technologies. The two companies hope to extend Micro...
AI applied to healthcare includes a collection of technologies that enable machines to sense, interpret, act and learn. AI implementations for digital health can be relatively simple when they are focused largely on personal patient engagement, or vastly complex when working with big data sets, high...
Amazon workers at the Shakopee, Minnesota, fulfillment center plan to strike for six hours on July 15, the first day of Amazon's annual Prime Day sales event. The strike threat reportedly is linked to unsafe working conditions at Amazon's warehouses, caused by low wages and pressure to meet shipping...
Chatbots have become an important part of the e-commerce shopping experience. They answer questions, provide information, and help customers along in their buying journey. Though they may never replace human beings entirely, they are central to many e-commerce-related interactions. "Chat apps are ef...
It's not that Salesforce has introduced more artificial intelligence apps for its Einstein analytics tool set -- this time for financial services -- that's important. It's that the clear trend now emerging is that you can't really have an industry market solution-set without analytics tuned to the v...
Google has unveiled new minimum standards for temps, vendors and contractors in the United States, in response to demands from an employee coalition that included full-time Google staffers as well as temporary workers and contractors. "Yesterday, we shared an update on some new initiatives to suppo...
Learning to code, regardless of the path a child chooses to take, is crucial today. Research shows us that this knowledge will be important in any career. As both a female leader in technology and a mother of a 10-year old boy, I am acutely aware of its critical importance in both my professional an...
Salesforce will be celebrating its 20th birthday on March 8. Where did those decades go? "Time flies like an arrow," said Groucho. "Fruit flies like a banana." There it is. A respectable chunk of the analyst community that follows Salesforce converged last week in San Francisco inside the company's ...
I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform to the future of what we all do in CRM and beyond. Platform provides a level of abstraction between machines and humans, who must get useful work out of them. Inventing the pla...
Ban
Regulate
Maintain status quo
Undecided
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
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Hacker Nation: The World’s Third-Largest Economy
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Cybersecurity Expert Pegs AI as Online Shopping’s Biggest Threat
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Optimize Your Amazon Presence for Maximum Sales Success
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Mozilla Waves Red Flag Over Data Hungry Dating Apps
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Mobile Payment Industry Innovations Driving Online, In-Store Sales
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Gartner Predicts 25% Dip in Search Volumes by 2026
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Temu and Homary: Online Retailers That Are Generally a Good Value
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AI No Longer Curiosity for Retailers but Key to Better Business: Report
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https://www.ecommercetimes.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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