CRM giant Salesforce has signed a definitive agreement to purchase enterprise communications platform Slack. "Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world, said Marc Benioff, Chair and CEO, Salesforce...
It is often said that only a poor workman blames his tools and only an inferior vendor blames the customer for their troubles with a product. But too many user organizations just don't seem to be adopting CRM to the degree that it takes to be successful -- even after more than two decades of trying
More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer experience. New commerce research reveals that at least two-thirds of firms using chat apps such as WhatsApp and WeChat see greater commerce gai...
Last week my good friends Brent Leary and Paul Greenberg opened up their online show, CRM Playaz, to an executive roundtable discussion with some of the movers and shakers in our CRM world. Unfailingly, each speaker espoused the centrality of the customer and visibility through 360 degrees of custom...
Many businesses have bought into CRM, of course. It isn't an 80-billion-dollar industry for nothing. Still, there's a disconnect between the wonderful features and functions of new technologies and the realities of how companies use them -- or not. Only about a quarter of organizations use CRM appro...
Many of the workarounds that have kept old systems running have reached the end of the line. If people are already working in their cars, the gym or the bathroom, it's hard to see how things get any better without replacing systems. That requires a different approach for the customer. The old adage ...
A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM;...
Robocalls, spam and call spoofing have all but destroyed Americans' trust in telephone calls -- to the point that many individuals have essentially stopped answering the phone. Here are seven steps that organizations can take to combat erroneous call blocking and increase answer rates. These measur...
Technology's fall selling season is gearing up for year-end as it always does, coronavirus or not, and the CRM industry follows suit with some mods. The majors like Salesforce and Oracle, as well as fast followers like Zoho, are in hot pursuit of what's new -- and they're betting new in this context...
SugarCRM last month announced its acquisition of AI-as-a-Service provider Node. This marks the fourth acquisition by SugarCRM since the company's investment by Accel-KKR in August 2018. CRM Buyer discussed the current state of CRM platforms with SugarCRM CEO Craig Charlton, and how artificial intell...
If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers
Several recently-published reports and surveys tracking changes in consumer buying habits reveal a growing competition between old versus new shopping habits. The E-Commerce Times discussed the implications of these new consumer buying trends with marketing experts. The results show that e-commerce ...
Customer attrition and churn are not new problems. Anyone who has spent time in the sales world has heard statistics around the cost of acquiring a new customer. It can be five to 25 times more expensive to acquire a new customer than to retain an existing one. More importantly, improving your custo...
Recent research shows that employees are well aligned with the directions and goals of their companies, and that they are competently led and respect their bosses; but the technologies they use leave a lot to be desired. This includes CRM, and too often the functionality that their currently install...
Oracle's new offerings, really packaging of existing recent high-performance products for the enterprise market, enable companies to continue running their data and datacenters on premise while still benefitting from gains made by its autonomous database like eliminating most forms of routine mainte...
Ban
Regulate
Maintain status quo
Undecided
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/11/web-team.jpg
https://www.ecommercetimes.com/story/customer-commerce-offers-smbs-an-e-commerce-path-to-better-cx-177820.html
Customer Commerce Offers SMBs an E-Commerce Path to Better CX
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/frustrated-computer-user.jpg
https://www.ecommercetimes.com/story/investment-scams-skyrocket-victims-in-us-fleeced-for-4b-in-2022-177544.html
Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/04/hacker-team.jpg
https://www.ecommercetimes.com/story/hacker-nation-the-worlds-third-largest-economy-179108.html
Hacker Nation: The World’s Third-Largest Economy
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/01/robot-on-keyboard.jpg
https://www.ecommercetimes.com/story/cybersecurity-expert-pegs-ai-as-online-shoppings-biggest-threat-177933.html
Cybersecurity Expert Pegs AI as Online Shopping’s Biggest Threat
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/ecommerce-smb-warehouse.jpg
https://www.ecommercetimes.com/story/optimize-your-amazon-presence-for-maximum-sales-success-177907.html
Optimize Your Amazon Presence for Maximum Sales Success
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/04/dating-app-smartphone.jpg
https://www.ecommercetimes.com/story/mozilla-waves-red-flag-over-data-hungry-dating-apps-179144.html
Mozilla Waves Red Flag Over Data Hungry Dating Apps
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/03/cashless-payment-cafe.jpg
https://www.ecommercetimes.com/story/mobile-payment-industry-innovations-driving-online-in-store-sales-177930.html
Mobile Payment Industry Innovations Driving Online, In-Store Sales
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/search-engines-smartphone.jpg
https://www.ecommercetimes.com/story/gartner-predicts-25-dip-in-search-volumes-by-2026-177921.html
Gartner Predicts 25% Dip in Search Volumes by 2026
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/online-shopper.jpg
https://www.ecommercetimes.com/story/temu-and-homary-online-retailers-that-are-generally-a-good-value-179105.html
Temu and Homary: Online Retailers That Are Generally a Good Value
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/08/AI-circuit.jpg
https://www.ecommercetimes.com/story/ai-no-longer-curiosity-for-retailers-but-key-to-better-business-report-177857.html
AI No Longer Curiosity for Retailers but Key to Better Business: Report
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2024/02/future-retail.jpg
https://www.ecommercetimes.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
Enter your Username and Password to sign in.
Social Media
See all Social Media