B2B customer support firm TeamSupport has added sentiment analysis technology, powered by IBM's Watson, to its customer relationship platform. The new tech provides automatic text analysis of email or chat responses to assess how a customer feels, so customer support teams can prioritize and personalize their outreach efforts. It includes predefined categories such as "satisfied" and "frustrated." The sentiment analysis capability is an addition to TeamSupport's Customer Distress Index...
After years spent battling obstruction of justice charges in an investigation of Credit Suisse First Boston, former investment banker Frank Quattrone is back with an investment firm of his own. Qatalyst Group, launched Monday by Quattrone and some former colleagues, is a technology-focused merchant ...
Philips Electronics said Thursday it had reached an agreement to sell a majority stake in its semiconductor business to a group of private equity firms for US$4.4 billion. Philips said the sale would enable it to focus on its core business of producing consumer and industrial electronics devices. Ko...
High-profile equity firm Kohlberg Kravis Roberts & Co. has unveiled a deal for an affiliate to acquire Indian software company Flextronics for $900 million. Flextronics will retain a 15 percent equity stake in the software business with the deal, which represents KKR's first such stake in India...
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