Given the impact of persistent inflation on IT spending, Microsoft's cloud-based operating system Windows 365 may soon become much more appealing. The revenue impact of this could be devastating for traditional PC makers...
A sales process is a set of protocols that an organization uses to conduct selling. One's process needs not be complex, many organizations settle on processes that have around seven steps. But a sales process that everyone in the organization adheres to is fundamental to that organization's success...
As the CRM solution set continues to grow, it's likely that training systems will be increasingly important. That growth has the effect of converging vendor functionality at roughly the same place, making tertiary product attributes like training systems important differentiators. Taking this into a...
Two CRM vendors made news recently. Zoho had an analyst conference that reminded us that many businesses don't benefit enough from verticalized suites; and Microsoft introduced several vertical industry systems, including one for nonprofits. One could say that Zoho and Microsoft displayed mirror ima...
Many businesses have bought into CRM, of course. It isn't an 80-billion-dollar industry for nothing. Still, there's a disconnect between the wonderful features and functions of new technologies and the realities of how companies use them -- or not. Only about a quarter of organizations use CRM appro...
The restrictions forcing people to work and shop from the confines of their homes accelerated an already advancing e-commerce market that was years in development. As a result, the pandemic has created a case study for e-commerce and retail of the 21st century. Moving forward, this holiday shopping ...
Many of the workarounds that have kept old systems running have reached the end of the line. If people are already working in their cars, the gym or the bathroom, it's hard to see how things get any better without replacing systems. That requires a different approach for the customer. The old adage ...
Encryption is an obscure but critical part of everyday life. That padlock in the address bar of the website you're visiting represents the 's' after 'http' -- which stands for the latest version of Transport Layer Security. Together with Secure Sockets Layer, which TLS replaced, these digital securi...
The augmented reality space continues to evolve. Device makers such as Bosch, Panasonic, Huawei and Pico are introducing significantly smaller and more powerful smart glasses and AR headsets, such as those demonstrated last month at CES 2020, one of the country's largest consumer technology conferen...
Increasing numbers of connected devices in the home and greater consumption of streaming media are driving consumer demand for faster broadband speeds. Recent years have brought dramatic changes to the market as providers introduced greater service speeds, bundles and pricing models in an attempt to...
The U.S. healthcare industry is in the midst of transformation, including an overhaul of its information infrastructure from physical to digital, and the rise of increasingly empowered consumers. Managing consumers' healthcare experience is no longer a selling point, but a must-deliver component of ...
If you've ever played chess, you know that each move you make has to be the best move. At one level, this is painfully obvious -- after all, who would choose to make a terrible move instead of a better one? -- but it's illustrative of an important concept. Specifically, the core reason it's true is...
The path to adding voice controls to any product, service or application is complex. As dominant tech players continue to develop voice-enabled interfaces and assistants, product designers, developers and manufacturers will be forced to rethink the user experience. With the incredible expansion of s...
New personal identification and authentication technologies have the potential to transform the way entertainment services are delivered, accessed and experienced. These technologies offer a high level of security, often incorporating biometrics such as voice, fingerprint, iris or retinal features, ...
AI applied to healthcare includes a collection of technologies that enable machines to sense, interpret, act and learn. AI implementations for digital health can be relatively simple when they are focused largely on personal patient engagement, or vastly complex when working with big data sets, high...
Good - It's entertaining and makes sporting events more interesting.
Bad - It increases the risk of gambling addiction and financial loss.
Neutral - The benefits and drawbacks are equally significant.
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How Retailers Can Use Payments To Win in Today’s E-Commerce Ecosystem
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Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
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FedNow Banking Cashes Out Faster, With New Fraud Risks
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The Future of AI in Retail: Beyond the ChatGPT Hype
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The Price Retailers Pay for Flawed Product Information
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Cyber Insurance Costs Rising, Coverages Shrinking: Report
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The Container Store Enlists Vibes for Smart Mobile BTS Marketing
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New Sweetwater CEO Amplifies Vision for Music Retail
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Krepling No-Code Platform Unlocks E-Commerce Scalability
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For Online Retailers, Leveraging Brand Affinity Can Be Simpler Than It Seems
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Subscription Sales Spur Superior Selling
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