SMB

Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options requir...

Nearly 60 percent of small businesses have been the victims of a cyberattack over the past year, but the vast majority didn't realize that they had been attacked, according to Nationwide's third annual survey of 1,069 businesses with fewer than 299 employees. Initially, only 13 percent of the partic...

Shipping has become a key part of success in the online shopping revolution. Amazon has raised consumer expectations dramatically when it comes to shipping, and etailers have been scrambling to keep up. Because changes occur on a near-daily basis in the shipping world, here are some tips for getting...

Brightpearl, which offers a cloud-based retail management system for mid-sized retailers and wholesalers, on Wednesday launched a new Enterprise Partner Program. The company aims to build out its partner ecosystem to deploy an end-to-end management service for omnichannel retailers as an alternative...

Atlassian has announced the development of Stride, a new Slack-like workplace tool designed to streamline the communication process for business users. Stride enables teams to take action via both a smart text-based messaging service and a fully featured video and audio service. The latter functiona...

The Internet Association, which represents 40 of the United States' leading technology companies -- including Facebook, Google, Amazon and others -- on Monday filed comments with the Federal Communications Commission, urging it to maintain Net neutrality regulations enacted during the Obama administ...

Microsoft on Monday announced several new offerings aimed at strengthening its position in the cloud marketplace, including Microsoft 365 Enterprise and 365 Business, at its Inspire partner conference in Washington, D.C. Microsoft 365 Enterprise is designed to empower employees of large organization...

Amazon is ready to disrupt the retail landscape for the third consecutive year, as it launches its July 11 Prime Day promotion. The company will offer thousands of discounted items and special promotions to reward its Prime customers and increase their numbers, while rivals scramble to compete. Star...

By this point, most tech practitioners -- and nearly all security practitioners -- know about WannaCry. In fact, you might be sick of people analyzing it, rehashing it, sharing "lessons learned" about it, and otherwise laying out suggestions -- in some cases, contradictory -- about what you might d...

Hewlett Packard Enterprise has announced a deal to acquire flash storage firm Nimble Storage, once viewed as a darling of Wall Street, for $12.50 a share in cash, or $1 billion. HPE also agreed to assume or pay out Nimble Storage's unvested equity awards, which are valued at $200 million. Upon compl...

Facebook COO Sheryl Sandberg on Tuesday announced the Startup Garage, the company's first-ever business incubator, which will be located in Paris at the new Station F hub launched last year. The Startup Garage will provide a six-month program of mentorship and assistance for new companies. About10-1...

The California Department of Insurance this week announced fines totaling $7 million against startup Zenefits, a provider of cloud-based human resources services. The company's former leadership "created an anything goes culture at the Internet startup, resulting in numerous violations of licensing ...

Federal agencies will continue to spend heavily on IT over the next five years, but the pace and direction of spending will be complicated by shifting priorities, congressional constraints and a presidential election. The bottom line is that the overall rate of IT spending will be above $98 billion ...

When small businesses choose an IT and support service provider, the two most important considerations are the provider's ability to include all of the company's devices and provide a comprehensive IT service plan. More than half of small businesses that use professional IT services use two or more ...