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Results 1-3 of 3 for David Bryce
INDUSTRY INSIDER

Connecting With Customers: The Value of Human Interaction

Paul English, a Massachusetts-based software engineer turned customer service "guru," has become famous nearly overnight for his "dial zero for a human" automated phone system revolt. Judging from the widespread phenomenon and national attention, this is a customer service movement long overdue. Human interaction is critical to the success of service businesses and technology companies. Products are complex and constantly changing, leaving users frustrated -- although nothing that a friendly, competent customer account manager cannot clarify or resolve...

How to Host a Successful Holiday Shopping Season

The holidays are just around the corner, and this means a significant increase in sales for e-commerce businesses. The stakes this time of year are high -- online sales are forecasted to reach US$18 billion according to a study released by Forrester Research.. That's over $8 million worth of transactions every hour in the fourth quarter ...

EXCLUSIVE INTERVIEW

Rackspace President Lanham Napier on Managed Hosting

One day, one of our leaders here -- David Bryce [vice president of customer care] -- said, "Look, what kind of support are we providing?" And they started talking and someone stood up and said, "Fanatical Support" -- and it's been that ever since. We think that personifies what's going on in the market...

How often do you receive an email that you suspect is fraudulent?
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