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IBM introduced the next version of its corporate messaging software, Lotus Sametime 7.5, at the Lotusphere show in Orlando, Florida, along with several new partner-enabled applications for the Lotus platform -- such as video conferencing, VoIP and compliance technology ...

Sparking the interest of retailers around the globe, UK supermarket chain Tesco announced it will be selling Internet-based phone service and handsets on a pay-as-you-go basis ...

Ever since last week's news that the Department of Justice (DOJ) initiated legal action to compel Google to provide it with search-term data, denizens of the blogosphere, news media, everyday users of search engines, and even some members of Congress have been debating the long-term implications for privacy in what may become a landmark struggle ...

Communispace,BlueRoads,Knowlagent,Rearden Commerce,Five9,ShareMethods,RightNow Technologies,Eloqua andSalesforce.com are the winners of this year's CRM WizKids Awards, annual accolades bestowed byBeagle Research Group ...

Following Thursday's revelation that the Bush Administration has ordered search-engine providers to turn over usage records, citizen rights advocates and attorneys have voiced alarm over what many say is an unprecedented invasion of privacy. The administration has said it needs to survey this data in order to build a case against exposing children to pornography on the Web...

At a recent corporate event, Oracle provided much additional detail about integration and architecture plans for its Fusion project -- the company's strategy to deliver next-generation applications, middleware and architecture based on its recent acquisitions ...

The last time Microsoft introduced a security service pack -- Windows Service Pack 2 in mid-2004 -- the market could hardly wait. Viruses, worms and other Internet malware were disrupting companies' and individuals' computer use on a regular basis ...

Microsoft has introduced an upgraded version of a product it quietly rolled out last year. Called Customer Care Framework 2005 (CCF), it is a desktop application for contact-center operators that provides customer-care information via e-mail, instant messaging, interactive voice response (IVR) and the partner-dealer channel ...

Microsoft owns the majority of the collaborative platform software market, but that is not stopping it from trying to grab additional share away from its nearest rival, IBM ...

Salesforce.com has made a newly expanded version of the AppExchange -- a platform that extends its CRM suite to other business lines -- generally available with its Winter '06 release. The AppExchange connects users with new applications developed by such third-party vendors as Adobe, Business Objects and Skype ...

IT vendors -- from RFID tech providers to supply chain management software companies -- have descended upon the National Retail Federation's 95th annual convention and expo in New York City to show off their latest applications and technologies ...

Microsoft is establishing a research center called adLab that will develop new ways to provide even more detailed demographic data about consumers, as well as new marketing technologies, to online advertisers ...

Siebel Systems has pre-announced sales that vastly surpassed its own and Wall Street's expectations: It said it expects to report fourth quarter revenue of US$469 million -- a 30 percent to 38 percent increase from its last forecast, and a 20 percent rise from the same quarter a year ago ...

IBM, Sony and Toshiba are launching a new phase of their joint technology development alliance that will lead to the development of advanced process technologies at 32 nanometers and beyond ...

Oracle and Sun Microsystems have announced, amid much fanfare and mutual gushing, that they are still committed to their partnership ...

SAP is redoubling its efforts to grow its piece of the mid-market enterprise suite space by introducing 39 new industry and micro-vertical versions of its mySAP All-in-One application ...

Court decisions recognizing the CAN-SPAM Act, which is now almost two years old, have been few and far between. However, recent actions have made up for lost time, say proponents of the law ...

Microsoft has posted sample code and technical guidance for an internal project it has been working on for more than a year that integrates Outlook with Siebel CRM using Visual Studio tools in Office ...

The Blu-ray Disc Association announced that the format specification for this standard is now complete, and it is ready to begin BD-ROM, BD-RE and BD-R licensing. Blu-ray Disc single (25 GB) and dual (50 GB) layer specifications have been approved ...