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In just five days, the latest Twitter alternative, Meta's Threads, has garnered 100 million users, shattering a record formerly held by the wildly popular generative AI app ChatGPT.

Every successful, long-term business has a common denominator in training as it relates to online sales customer contacts. Notice I said "long-term." A great product or unique marketing effort can fall short when a customer contacts an employee who is ill-equipped to respond. Some 72 percent of onl...

After several years of instability on this list, 2018 saw things settle down a bit. In past years, blogs would make the list for a flurry of great posts one year, then fizzle the next. Sometimes, bloggers would change careers and their CRM content would dry up. Once in a while, a great blogger would...

Something very interesting is happening in the world of CRM blogs: CRM is becoming less and less of a subject. Oh, it's in there -- it's just being elbowed to the back of the stage by a whole host of other related disciplines and technologies. Customer experience, customer engagement and content mar...

Facebook this week said it would make several procedural changes to its Trending Topics feature to quell concerns that the results could be steered in a particular political direction, even though it has found no evidence of bias. The company will retrain workers in the Trending Topics department an...

After listening to countless companies' exciting ideas, I have come to the conclusion that the new wireless health sector has the potential to grow into a booming business within the next five years. The question is, how much am I willing to bet? The potential is there, but can we clear the path? De...

At Google's Chrome OS event and demo on Tuesday, one of the participants was Amazon. The company chose this venue -- a competitor's product strategy launch -- to introduce an upgrade to its own go-to-market approach: the Kindle Web app. Now users can buy and read entire books from their browser with...

As the number, power and flexibility of mobile devices has increased, so has their use for shopping. In 2008, a Nielsen survey found that 9 million people in the United States "have used their mobile phone to pay for goods or services," and many more expect to do so soon. In a 2009 survey by Deloitt...

Shares of computer security software maker McAfee surged Friday after it posted higher revenue and, despite a sharp drop in profit compared with the year before, better-than-expected earnings. McAfee's net income fell to $12.2 million, or 7 cents per share, in the quarter that ended in December, dow...

Labor market conditions can change dramatically in a few months. As American firms become increasingly dependent on labor market conditions in other parts of the world, changes in those labor markets can have profound economic consequences in the U.S. Here we examine the rapidly changing IT labor ma...

Although everyday use of a corporate name likely means the company has achieved significant success, if a company name becomes a verb or a popular dictionary word, it enters the public domain and the company loses its intellectual property rights -- witness Kleenex, Fridge and Hoover, to name just a...