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April 24, 2017
uber
Uber CEO Travis Kalanick has a reputation of playing fast and loose with rules, but it appears that a maneuver his company performed on iPhones took his ride-hailing outfit to the brink of ruin a couple of years ago. When Apple discovered Uber was planting code on iPhones that persisted on the devices even after the ride-hailing app was removed, Apple CEO Tim Cook gave Kalanick a warning. [More...]

April 25, 2017
salesforce-quintilesims-health-data
Salesforce has entered an alliance with QuintilesIMS aimed at helping life sciences companies move treatments from clinical phases to commercial applications more effectively. QuintilesIMS, formed last year through the merger of healthcare data provider IMS Health and medical research firm Quintiles Transnational, is one of the world's largest integrated healthcare services companies. [More...]

April 22, 2017
bad-ads
Google reportedly has been working on a plan to install an ad blocker onto its Chrome browser. It also has been considering a collaboration with Microsoft, Facebook and other firms to develop a set of standards that would determine which types of advertising to block from websites. That effort presumably would aim at blocking abusive ads without jeopardizing ads from legitimate firms. [More...]

April 20, 2017
login-password-security
Microsoft has announced the general availability of its phone sign-in for customers with Microsoft accounts -- a system that could be the beginning of the end for passwords. The new system requires that customers add their accounts to the Microsoft Authenticator app, which comes in both iOS and Android versions, noted Alex Simons, director of program management of the Microsoft Identity Division. [More...]

April 21, 2017
Healthgrades, an online resource to provide consumers with information about physicians and hospitals, on Wednesday launched CareChats, a tool that allows encrypted text and email conversations between patients and their healthcare providers. Developed in partnership with Conversa, CareChats enables doctors and hospitals to communicate with patients outside of visits. [More...]

April 19, 2017
trump-executive-order-h-1b-visas
President Donald Trump on Tuesday signed a long-anticipated executive order that addresses a campaign promise to begin shifting the country toward the "Buy American, Hire American" strategy that appealed to much of the industrial working class population in the Rust Belt states. The order calls on the U.S. government to shift purchasing toward domestically produced goods. [More...]

April 19, 2017
marketing-sales-leads
More than a quarter of marketers went into marketing because they wanted to be creative, researchers have found. So why do so many B2B marketing efforts seem exactly the same? The reason, in part, is that some things work well. In nature, convergent evolution leads different kinds of organisms to similar solutions when they work. The number of strategies that will lead to success is limited. [More...]

April 18, 2017
Video footage of a senseless murder in Cleveland, posted after the fact on Facebook Live, has attracted national attention to the role of the platform in criminals' minds. Authorities Tuesday morning announced that Steve Stephens -- the 37-year-old suspect wanted for the cold-blooded shooting of Robert Godwin Sr. -- shot himself to death after a short pursuit by Pennsylvania State Police. [More...]

April 17, 2017
software-defined-data-storage-government-agencies
Federal agencies seeking to deal with huge amounts of information have begun embracing the software-defined data center, a technology tool that has come into vogue for managing and storing data. The SDDC is an offshoot of IT virtualization that uses a software-defined architecture. Agencies have been striving to save money and improve data storage and management in response to government mandates. [More...]

April 17, 2017
cpq-systems
They say it can take a product idea 10 years to go from concept to mass-market appeal but that might be only an optimist's viewpoint. Some of the best ideas in CRM right now have been marinating for at least that long -- and some for much longer. Two great examples are analytics and CPQ, which companies like Oracle, Salesforce and others have embraced with passion. [More...]

April 14, 2017
amazon-go
Every time I walk into a retail store, I grumble about the same pet peeve. After walking the aisles and filling the basket, you then must go through the most inefficient checkout process. First you unload everything in your basket, then it's rung up, then you put the items in bags that go back into your basket before you can walk out of the store. There must be a better way. [More...]

April 13, 2017
google-home-burger-king-whopper-ad
Burger King in essence hijacked the voice-activated Google Home speakers in some consumers' homes. In a 15-second television ad, the camera zooms in on a young man wearing the company uniform who says, "OK Google, what is the Whopper burger?" The trigger phrase for Google's AI Assistant activated Home speakers situated nearby, prompting them to read Wikipedia's description of the Whopper. [More...]

April 12, 2017
Qualcomm on Monday fired back with a response and counterclaim to Apple's $1 billion federal patent suit filed earlier this year. Apple breached agreements and encouraged regulatory attacks in a scheme to coerce unfair licensing terms, Qualcomm claimed. Apple's suit argues that Qualcomm used its dominant position in semiconductors to force it to pay billions in unfair additional royalty payments. [More...]

April 12, 2017
b2b-customer-relationships
"If there's anything true about B2B service, you have to do it in the context of the customers themselves in order to be successful. That's our philosophy," said CloudCraze EVP Andrew Witherspoon. "What is the purpose of CRM and marketing? It's to reach out, find and engage prospects, and to move them through a buying cycle. All those capabilities are on a CRM platform. [More...]

April 11, 2017
department-labor-google-gender-pay-discrimination
The Department of Labor has found "systemic compensation disparities" between Google's female employees and their male counterparts, regional director Janette Wipper said at a hearing in San Francisco. The hearing was in connection with the department's lawsuit over Google's failure to hand over detailed compensation data about employees at its Mountain View, California, headquarters. [More...]

April 11, 2017
wps-office-suite-cloud-kingsoft
Kingsoft had announced an expansion to its WPS Office suite to include WPS Cloud. The upgrade enables users to work in a cross-platform office suite environment with added storage, file roaming and sharing capabilities. The cloud-enhanced version is available for PCs and mobile as a fully functional free release and with premium subscriptions. It runs on Linux, Windows, Mac and Android devices. [More...]

April 10, 2017
oracle-headquarters
Watching Oracle's cloud strategy roll out has given me renewed respect for its approach to the market. As a company that has been public for a long stretch of time, Oracle has displayed all the warmth of an anaconda. I have friends there, and they are not anacondas, but I hope they know what I mean. Oracle knows its business and it's making money, and it does it unabashedly. [More...]

April 7, 2017
internet-of-things
Although nearly every research study and industry survey suggests the Internet of Things market is growing rapidly, plenty of companies are holding back from pursuing IoT opportunities, for a variety of reasons. Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives. [More...]

April 6, 2017
twitch-game-store
Twitch, the Amazon-owned live-streaming video platform, has launched its highly anticipated online game store. It includes goodie bags and other incentives, both for gamers who take the plunge and streamers who provide the content. Twitch earlier this year announced that it would be selling games and in-game content directly through the online store, competing with major gaming sites like Steam. [More...]

April 4, 2017
apple-imagination
Imagination on Monday announced that Apple would no longer use its intellectual property, and the company's stock sank faster than a bottomless boat on the news. Apple planned to discontinue its use of the company's IP in new products in 15 months to two years, ending the companies' license and royalty agreement, Imagination said. Those royalties account for about half the company's revenue. [More...]

April 4, 2017
artificial-intelligence
Most people think they know what the term "artificial intelligence" means, based on the results of a survey Pegasystems released Tuesday. However, their responses suggested that they probably don't fully understand how it's being used today, including in the customer service realm. Researchers polled 6,000 adult consumers in the United States, the UK, the Netherlands, France and Germany. [More...]

April 3, 2017
amazon-jeff-bezos-2nd-richest
Amazon founder Jeff Bezos has entered more rarefied air, having leapfrogged billionaires Amancio Ortega and Warren Buffett to become the second wealthiest person in the world. Bezos -- CEO of the e-commerce retailer and cloud services provider -- last week enjoyed a jump of $1.5 billion to $75.6 billion net worth, after his company announced a deal to acquire Souq.com. [More...]

March 31, 2017
ceo
Uber CEO Travis Kalanick has earned a reputation for having a short fuse. In addition to his apparent personal anger management issues, there are the stresses that come with running a giant company -- and Uber recently has been losing executives. When it rains, it pours. What's happening with Kalanick, and can Uber recover its mojo? Many people have issues with anger, but few are in the spotlight. [More...]

March 31, 2017
salesforce-financial-services-cloud-einstein
Salesforce this week announced Financial Services Cloud Einstein, an AI-based CRM tool for financial advisors. It gives users a holistic view of each client's household and wealth ecosystem and lets them leverage Salesforce's AI technology to seek out new business opportunities. Einstein Opportunity tracks clients' sentiments, competitor mentions, and overall engagement. [More...]

March 30, 2017
internet-service-providers-privacy
The House of Representatives has approved the Congressional Review Act, undoing privacy restrictions imposed on ISPs during the Obama administration. The Senate passed the CRA last week in a 50-48 vote along party lines. The White House has expressed support for the CRA. "This is one time I believe the White House," remarked John Simpson, privacy project director at Consumer Watchdog. [More...]

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What's most likely to cost a company your customer loyalty?
a major product fail
major unethical corporate behavior
public advocacy of social or political views I oppose
a really bad customer service experience
stagnation -- I'm attracted to innovation
none of the above -- I'll stick through thick and thin