The upcoming holiday season is looking much different than anyone would have suspected this time last year. Forget about the customary long lines to buy gifts for loved ones and friends this year -- if you can even find a store that is open. All of these changes make it critical for marketers to adapt in an effort to recover lost sales and attract new customers...
A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM;...
Seven scamware apps found in Google Play and Apple's App Store corralled more than half a million dollars for their developers, according to Avast. The company discovered the malicious apps after a 12-year-old girl flagged a suspicious app promoted on a TikTok profile through its "Be Safe Online" pr...
Technology's fall selling season is gearing up for year-end as it always does, coronavirus or not, and the CRM industry follows suit with some mods. The majors like Salesforce and Oracle, as well as fast followers like Zoho, are in hot pursuit of what's new -- and they're betting new in this context...
A proposal to avoid the banning of the popular social media app TikTok was submitted to the U.S. Treasury Department over the weekend. The plan submitted by ByteDance, which owns TikTok, calls for the company to enlist Oracle as a "trusted technology provider" in order to address national security c...
This year, with all of the uncertainty surrounding the global pandemic, many consumer markets are faced with the fear of steep declines in in-person shopping, thus leading to a potential downtick in sales. This may seem daunting, but it should also serve as ample inspiration to develop a Q4 retail s...
Several recently-published reports and surveys tracking changes in consumer buying habits reveal a growing competition between old versus new shopping habits. The E-Commerce Times discussed the implications of these new consumer buying trends with marketing experts. The results show that e-commerce ...
Social proof is an individual influencer or group clout that gives "proof" to a product. It is based on the principle that people tend to follow and conform to an influential person or a majority. They do this to be validated -- a result of a need for safety. Here are 10 kinds of social proof strate...
Getting a prospect on the line and talking to them directly matters. It's the ability to deliver the pitch with the right content, cadence, and care for your future clients' needs that makes a voice call so effective. It's not just salespeople who prefer a call -- 92 percent of all customer interact...
During the pandemic, increasing numbers of people have pulled out their sewing machines and knitting needles and gotten to work. A massive resurgence in sewing and crafts has taken place, as makers around the world have been sewing masks and creating other much-needed items for themselves and others...
If you conducted e-commerce transactions since the pandemic struck, you have probably been the target, or even a victim, of online fraud. A report from Sift titled "Q2 2020 Digital Trust & Safety Index" details a 109 percent increase in content abuse and growth of the fraud economy from January ...
As the dust settled on what most have deemed the "new normal" of working from home, many industries -- including customer service -- rapidly shifted operations to be remote work-friendly. At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent i...
I'm a member of what is likely a reasonably sizable informal group of people who trained to be a CEO but declined the job -- in my case, several times. So I don't envy the position that Twitter CEO Jack Dorsey is in as he tries to figure out a way to do the right thing concerning the spread of fals...
These are extraordinary times, in case you haven't noticed. One of my contentions these days is that CRM is penetrating society to a point that it is taking on an outsized role -- the "CRMification" of society. In economics we often see a disruptive innovation climb a ladder as it becomes something...
Facebook has announced Facebook Shops, which will let small businesses set up a single online store accessible from both Instagram and Facebook. Businesses can choose products they want to feature and customize the look and feel of their online shop. Consumers can find Facebook Shops on a business' ...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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https://www.ecommercetimes.com/story/how-retailers-can-use-payments-to-win-in-todays-e-commerce-ecosystem-177614.html
How Retailers Can Use Payments To Win in Today’s E-Commerce Ecosystem
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https://www.ecommercetimes.com/story/investment-scams-skyrocket-victims-in-us-fleeced-for-4b-in-2022-177544.html
Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
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https://www.ecommercetimes.com/story/cyber-insurance-costs-rising-coverages-shrinking-report-178569.html
Cyber Insurance Costs Rising, Coverages Shrinking: Report
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https://www.ecommercetimes.com/story/the-future-of-ai-in-retail-beyond-the-chatgpt-hype-177681.html
The Future of AI in Retail: Beyond the ChatGPT Hype
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https://www.ecommercetimes.com/story/the-art-of-timing-social-media-posts-for-retail-success-177723.html
The Art of Timing Social Media Posts for Retail Success
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https://www.ecommercetimes.com/story/musk-rolls-dice-with-drastic-rebranding-of-twitter-178485.html
Musk Rolls Dice With Drastic Rebranding of Twitter
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https://www.ecommercetimes.com/story/mobile-shopping-apps-linked-to-digital-wallets-a-loyalty-driving-duo-177650.html
Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
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https://www.ecommercetimes.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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https://www.ecommercetimes.com/story/retail-sector-bearing-the-brunt-of-cyber-assaults-177688.html
Retail Sector Bearing the Brunt of Cyber Assaults
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https://www.ecommercetimes.com/story/new-wix-ai-powered-platform-promises-speedy-e-commerce-website-creation-177717.html
New Wix AI-Powered Platform Promises Speedy E-Commerce Website Creation
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Subscription Sales Spur Superior Selling
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