Jacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite. The CX Suite lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to standardize and optimize customer service interactions. The Autonomous CX Suite supports five Jacada solutions: Agent Guidance, Desktop Automation, Customer Intelligent Assistant Bots, Agent Intelligent Assistant Bots and Visual IVR...
This is a call for resistance that has nothing to do with politics. It's coming from someone who unwittingly walked into a virtual jail cell that was disguised as a DirecTV contract. I'll be behind bars for another 23 months, and I'm counting the days. Please don't take this as a rant or as an attem...
The 5G standards target billions of new devices that will connect to operators' networks over the next decade and beyond. Each device type serves a use case that can be high-volume with low throughput requirements, or low-volume but high-value from a customer's point of view. The list of use cases k...
Verizon is finally snapping out of the doldrums it has been stuck in for the last several years. It seems to be on a comeback trail, thanks to its new advertising campaign. Having followed the company for decades, I've noticed how all of a sudden, it is blowing its own horn again. This is what it sh...
Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options requir...
Content marketing, which bridges the divide between marketing and storytelling, is vital to attracting and keeping e-commerce customers. "Content marketing is the practice of sharing information your target audience will find helpful and valuable with the intention of creating a profitable customer ...
A group of the world's top technology leaders have published an open letter urging the UN to ban the use of artificial intelligence in weapons systems, amid growing concerns that autonomous killer robots could wind up taking control. The group of 116 companies, most of which specialize in robotics o...
The age of connected and intelligent systems has been a subject of intense media coverage and hot debate, but the implications will be much greater than many have forecast. Most predictions paint a rather bleak picture for lower-income blue collar jobs. Many will be replaced with automation resultin...
There is little doubt that the Internet has altered the way U.S. consumers think about shopping. E-commerce sales grew 15.6 percent in 2016 and now account for 11.7 percent of all retail sales. Amazon accounts for a whopping 43 percent of those e-commerce sales. Amazon, in particular, has changed th...
SoftBank on Thursday announced that it will acquire robotics company Boston Dynamics from Alphabet, parent company of Google. Softbank also agreed to buy robotics firm Schaft as part of the same deal. SoftBank Robotics is the company's subsidiary that focuses on the development, sales and maintenanc...
The Softbank Vision Fund has closed its first major funding round raising more than $93 billion in capital from the Gulf states, as well as tech stalwarts Apple, Qualcomm and others. Softbank, which last fall launched the fund with backing from the Public Investment Fund of Saudi Arabia, said it has...
Competition in telecom price and service packages has been getting a lot of attention lately. However, network providers also have been pursuing other opportunities that consumers might miss if they're exposed only to traditional advertising. AT&T's cooperation with the U.S. government in develo...
Marc Lore, CEO of Walmart eCommerce U.S., on Tuesday discussed the company's plans to launch a new venture, called "Store No. 8," which will operate as a Silicon Valley incubator for new online stores. The move reflects Walmart's ambition to catch up to Amazon in the e-commerce retail space. Lore un...
Amazon on Thursday announced it will create more than 100,000 new jobs across the United States over the next 18 months, ranging from entry-level opportunities to positions for engineers and software developers. All will be full-time jobs with full benefits. Many of the jobs will be in new fulfillme...
Uber has announced the acquisition of startup Geometric Intelligence, a move designed to increase its presence in the autonomous vehicle technology field. Geometric CEO Gary Marcus will become the chief of Uber's new artificial intelligence business. He will lead the newly formed Uber AI Labs, which...
Daily
Several times a week
Occasionally
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I can't tell when apps use AI
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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Cybersecurity Expert Pegs AI as Online Shopping’s Biggest Threat
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Optimize Your Amazon Presence for Maximum Sales Success
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Mozilla Waves Red Flag Over Data Hungry Dating Apps
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Copyleaks Study Finds Explosive Growth of AI Content on the Web
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Temu and Homary: Online Retailers That Are Generally a Good Value
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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