Genesys on Monday introduced G-Nine. "Think of G-Nine as the Genesys innovation framework that guides many aspects of our business -- product strategy being one of those," said Genesys CMO Merijn te Booij. "Within the G-Nine innovation framework, we have defined our themes related to technology and ...
Increasingly, CRM vendors -- and their customers -- are recognizing the value of applying mobile technologies to the self-service piece of a CRM operations. In response, more and more vendors are rolling out new applications for companies that wish to target this emerging, but rapidly growing, deman...
Interactive Intelligence has released its second-generation session initiation protocol Interaction Gateway, an appliance that enables connections between traditional T1 and E1 trunk lines and Voice over Internet Protocol networks. The new version includes support for global protocols, fax support ...
Apropos Technology is making a move to expand beyond the mid-market and sell to larger customers with the release of version 6 of its Interaction Management Suite. Due to debut in late June, the beefed-up application will provide upgrades for customization, integration, reporting and analytics capab...
Frank Ortiz, vice president of sales and marketing at Inova, has walked into several large call centers that had people assigned to do nothing but sit and watch multiple screens to monitor volume and activity, and identify possible trouble spots. That scenario, he said, obviously calls for a differe...
Important to me so I can accept, deny, or customize my preferences before entering a website.
Inconvenient, but a fair exchange for knowing the website operator is likely serious about privacy and compliance.
An endless, unnecessary burden with a minimal effect that I wish was gone.
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Avoid Being the Next Victim of Account Takeover Fraud
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Waging War on the Sextortion Epidemic
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Marketing and Security Must Ally To Eradicate Brand Impersonation Fraud
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Gmail Creator Predicts AI Will Totally Disrupt Google Search in 1 to 2 Years
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TikTok Opens Back Door to Integrated Platform Stores, Amazon Competition
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Despite Popularity, Will ‘Let Me TikTok That’ Become a Fading Phrase?
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Tips To Help Mask Your Identity Online
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