Genesys on Monday introduced G-Nine. "Think of G-Nine as the Genesys innovation framework that guides many aspects of our business -- product strategy being one of those," said Genesys CMO Merijn te Booij. "Within the G-Nine innovation framework, we have defined our themes related to technology and ...
Increasingly, CRM vendors -- and their customers -- are recognizing the value of applying mobile technologies to the self-service piece of a CRM operations. In response, more and more vendors are rolling out new applications for companies that wish to target this emerging, but rapidly growing, deman...
Interactive Intelligence has released its second-generation session initiation protocol Interaction Gateway, an appliance that enables connections between traditional T1 and E1 trunk lines and Voice over Internet Protocol networks. The new version includes support for global protocols, fax support ...
Apropos Technology is making a move to expand beyond the mid-market and sell to larger customers with the release of version 6 of its Interaction Management Suite. Due to debut in late June, the beefed-up application will provide upgrades for customization, integration, reporting and analytics capab...
Frank Ortiz, vice president of sales and marketing at Inova, has walked into several large call centers that had people assigned to do nothing but sit and watch multiple screens to monitor volume and activity, and identify possible trouble spots. That scenario, he said, obviously calls for a differe...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Why the Real Estate Industry Should Embrace the Cloud
The Business Case for Clean Data and Governance Planning
Netenrich Introduces AI/ML Platform for Cloud Security
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Finding the Fun in Non-Fungible E-Commerce
Cryptocurrency as a Hedge Against the Declining Dollar
Crypto 101: Data Privacy and Security on Cryptocurrency Platforms
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Digital Devices of Corporate Brass Ripe for Hacker Attacks
Hackers Cast LinkedIn as Most-Popular Phishing Spot
PII of Many Fortune 1000 Execs Exposed at Data Broker Sites
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Sports Betting Platforms Gambling With Substandard CX
Appdome CEO on Mobile App Security: No Developer, No Code, No Problem
Gamifying EdTech Launches Learning to Loftier Levels
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Marketers: Beware Florida's Mini-TCPA
How AP Automation Bolsters Supplier and Customer Relationships
How To Assess if Amazon Is Right for Your Brand
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Musk Masterminds Private Twitter Takeover for $44 Billion
The Fascinating Dance Between Twitter and Musk
Forrester Pegs B2B Fraud, Cyber Insurance Complacency as Top Threats in 2022
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What's in Store for Next-Gen Digital Wallets
US Shoppers Spent $1.7T Online During Pandemic, Another Trillion Forecast for 2022
Social Media Advertiser Musts: Multi-Platform Strategy, Automation
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2022 Will Mark Retail's Permanent Evolution to Omnichannel Operations
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Social Commerce Trending Higher for Consumer Conversions
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Nasuni Founder Andres Rodriguez: Object Storage Offers More Cloud Benefits, Lower Cost
Banks, Fintech Hold Fate of Disappearing Dollar Technology
Looking for Love Online? Advice To Protect Your Wallet
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