There is a problem with the Internet of Things: It's incredibly insecure. This is not a problem that is inherent to the idea of smart devices. Wearables, smart houses, and fitness tracking apps can be made secure -- or at least more secure than they currently are. The problem, instead, is one that largely has been created by the companie...
Sundar Pichai, CEO of Google and parent company Alphabet, called for government regulation of artificial intelligence technology in a speech at Bruegel, a think tank in Brussels, and in an op-ed. There is no question in Pichai's mind that artificial intelligence should be regulated, he said. The que...
Adobe has announced the availability of Adobe Experience Manager as a Cloud Service for B2B and B2C companies of all sizes. The service provides "a globally scalable, agile and secure digital foundation that optimizes marketer and developer workflows across the entire content lifecycle, and connects...
In order for SMBs to compete with larger firms when it comes to customer reach, they need to approach their marketing plan with a strategic mindset. Marketing automation not only provides important opportunities for interaction with the customer, but also saves time
No matter how good a product or service is, the e-commerce Web and mobile design surrounding it will play a key role in maintaining engagement and ensuring consumers complete their shopping journey. Even the slightest friction, such as poor load speeds, can drive users away from a site, resulting in...
PR companies long have been known for reshaping perceptions to favor their clients. Some now engage in "black PR" -- the calculated spread of disinformation and misinformation online. For example, entrepreneur Peng Kuan Chin's "Content Farm Automatic Collection System" harvests online articles and p...
Facebook has promised to remove certain "misleading manipulated media": videos edited or synthesized in ways not apparent to an average person, which likely would mislead viewers to believe that video subjects said words they did not say; products of artificial intelligence or machine learning that ...
Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save both employees' and customers' valuable time. Many customers welcome chatbots in the customer servi...
If 2019 was the year we identified the most acute challenges facing various industries -- in the form of macroeconomic trends as well as industry-specific factors -- 2020 will be the year we confront those issues. For most companies, this looks like addressing a skills gap that grows at the same rat...
"Digital transformation" is not a new term or concept. While it has taken on multiple definitions, one thing is for sure: Companies view it as a top priority, so much so that enterprises are projected to spend in excess of $2 trillion through 2019, according to IDC. This insurgence of digital transf...
The California Consumer Protection Act goes into effect in 2020, and other state and federal laws are on the horizon -- but is it possible that these state laws will really provide us privacy?
In order to deliver superior customer experience, companies should combine human talent with technology, including much-needed digital expertise, to turn their current revenue and growth strategies into customer satisfaction. The companies that truly succeed engage their customers and strengthen the...
The era of messaging and automation is upon us! The fundamentals of delivering a good customer service experience in 2020 will be much the same as in 2019: Customers will expect convenient in-channel resolutions that take little effort on their behalf. However, with the rise of friction-free, asynch...
Among the highlights of Amazon Web Services re:Invent are three announcements that strengthen its presence in the enterprise hybrid IT infrastructure market: AWS is teaming with Verizon to deliver 5G edge cloud computing; the first AWS Local Zone is located in Los Angeles; and AWS Outposts are gener...
If you are like me, every Christmas you dread shopping because figuring out what everyone wants is a bit of a nightmare. You don't know what folks want in your price range. If you find out, there is no easy way to be sure they haven't bought it themselves, or that someone else didn't get it for them...
Daily
Several times a week
Occasionally
Never
I can't tell when apps use AI
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Customer Commerce Offers SMBs an E-Commerce Path to Better CX
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Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
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Hacker Nation: The World’s Third-Largest Economy
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Cybersecurity Expert Pegs AI as Online Shopping’s Biggest Threat
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Optimize Your Amazon Presence for Maximum Sales Success
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Mozilla Waves Red Flag Over Data Hungry Dating Apps
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Mobile Payment Industry Innovations Driving Online, In-Store Sales
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Copyleaks Study Finds Explosive Growth of AI Content on the Web
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Temu and Homary: Online Retailers That Are Generally a Good Value
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AI No Longer Curiosity for Retailers but Key to Better Business: Report
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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