New research by threat detection and response firm Vectra AI shows that the most common threats to corporate networks remain consistent throughout all companies -- regardless of their size. Researchers calculated the relative frequency of threat detections that were triggered during a three-month span. The results detail the top 10 threat detections that customers receive by relative frequency...
Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, an...
Microsoft has announced it is purchasing Nuance Communications, a natural language to computer processing company, in a deal valued at $19.7 billion. "Nuance's popular healthcare-focused products and services will provide Microsoft an instant revenue stream and relationships with existing Nuance cus...
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings...
Personalization and automation, two of the hottest buzzwords in the lexicon of CRM practitioners, are all the rage for marketers these days. But only 14 percent of organizations are using artificial intelligence or machine language to automate their marketing campaigns. A survey by Rackspace Technol...
The United States government is trying to get smarter about getting smart. Throughout the federal government, and especially in defense and national security, artificial intelligence is getting an increased amount of attention, including the adoption of hefty AI budgets. That should lead to increasi...
Skeptics of giving computers control over high-risk activities like driving cars were given some ammunition last week when researchers at OpenAI discovered their two-month-old machine vision system could be tricked with a pen and paper into misidentifying objects. For example, their new system coul...
A road map for continued U.S. leadership in artificial intelligence has been revealed in a 756-page report released by the National Security Commission on Artificial Intelligence. Two years in the making, the report made a number of recommendations to make the United States a leader in the AI age, ...
Retailers are finding new ways to retool their customer experiences to conform with the new contactless "everything" supply chain; and artificial intelligence and computer vision technologies are lending a notable hand. Out are the bulky metal lockers where customers had to open doors that many othe...
Foci is a "Focus Wearable" device by U.K.-based company Tinylogics that combines cognitive biometrics with artificial intelligence and machine learning to help you focus better. That combination of technologies presents an eerie yet intriguing approach to help people easily bothered by mental distra...
Is your list of new business customers falling short due to issues with their rejected credit approvals? New User Missed Opportunity or "NUMO" is a growing problem for e-commerce vendors. It is caused by false payment declines based on a lack of access to current consumer data by the rating agencies...
Cyberattacks are increasing in frequency, ramping up the data privacy threats they pose to government agencies and businesses alike. Governments both domestic and foreign need to step up efforts to pass legislation that bolsters technological defenses this year, warn privacy groups. Stiffer privacy ...
Search-as-a-service company Algolia on Monday announced its acquisition of Google DNI-funded machine learning startup MorphL to fuel Algolia's new artificial intelligence offering. The company hopes the new service will eliminate barriers to AI implementation and help businesses drive website conver...
If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and ...
Maintaining and increasing research and development spending in the COVID-19 era is critical for high technology vendors to deliver new solutions and services, continue to innovate, and position their businesses to rebound from the negative effects of the global pandemic. Analysts, financial adviso...
I prefer to buy from my country or countries that mostly align with my principles.
I consider the country of origin, but price and quality are more important.
The country of origin has no influence on my buying habits.
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Tips To Help Mask Your Identity Online
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