As the dust settled on what most have deemed the "new normal" of working from home, many industries -- including customer service -- rapidly shifted operations to be remote work-friendly. At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent increase in customer inquiries, while grocers saw a 39 percent increase. Whil...
If Black Friday is the biggest sales day of the year, is it necessarily the best? For many small merchants, it seemed Black Friday was more beige than black. Black Friday is the biggest sales day of the year, but it's often dominated by massive merchants. For smaller businesses, there are other peak...
While many retailers mull the takeaway from this year's Black Friday Cyber Monday shopping event, others may be more interested in the action that took place on Saturday. Online shoppers on Saturday spent $3.6 billion dollars at both large and small retailers, reflecting 18 percent year-over-year gr...
I am a reluctant Costco shopper. My wife is one of the many customers who really love the chain. Me... not so much. Seriously -- someone should wake up Costco's top officials to the need to focus on their customers. After all, it's the customers who make Costco successful. When my family owned lots ...
The borderless promise of e-commerce doesn't mean one size fits all. Your business can have customers from around the globe, but if you want to keep them and grow, it is crucial to understand local shopper preferences and behaviors, and be able to respond to them. Without localization, you won't h...
Supermarket uber-chain The Kroger Co. has launched Kroger Ship, a direct-to-consumer e-commerce platform. Ship debuted in four markets: Cincinnati; Houston; Louisville, Kentucky; and Nashville, Tennessee. The service will be rolled out to additional markets over the next few months. During the firs...
Uber works great -- until it stops working, leaving your kid walking home alone on a cold and rainy winter night. Wireless technology opens up new avenues for innovation and excitement, with companies like Uber and Lyft. Most of the time, their technologies work just fine, but don't let your guard d...
Do your customers come first? Companies spend a fortune to win and keep their customers. They advertise and market their products and services like crazy. Because of that cost, you would think every company would want to keep its customers happy. It's more cost-effective to keep an existing customer...
Like most of you, I'm a bank customer -- and I expect that like me, most of you are getting sick and tired of all the stories about how banks abuse customers. Recent national stories about bad behavior in the banking industry, as well as my own personal experiences, have shown that banks often do no...
Like many, I have a love-hate relationship with warehouse clubs like Costco, Sam's Club and BJ's. I've criticized them several times over the years, but it's worth noting that some of these clubs have been improving. Others not so much. I have some ideas about what these companies are doing right an...
Google on Wednesday announced that it has begun testing an app dubbed "Hands Free," which allows Android and iOS smartphone users to make purchases via their devices without taking them out of their pockets or purses. Early adopters in Silicon Valley can use the payment system at a small number of M...
When Amazon launched Prime Day six months ago, skeptics came out in force to criticize what they considered Jeff Bezos' desperate ploy to add members to a club that appeared to be peaking in a saturated domestic market. Gimmick or not, Prime Day worked. Amazon sold more than 34.4 million items acros...
One of the clear indications that the cloud movement is becoming mainstream is the growing number of CFOs and finance departments that are adopting Software as a Service solutions to support their corporate responsibilities. Even more interesting is how cloud-based alternatives can redefine the acco...
Americans are expected to spend $4.6 billion on fantasy sports this year, while vying for a payout of around $107 -- the average prize for winning the biggest fantasy league games, according to American Express. Driving that spending and risk taking are a passion for sports, the promise of purses, t...
Google is rolling out Android Pay, its answer to Apple Pay. Android Pay allows shoppers to make purchases at more than a million retail locations across the U.S. It also stores gift cards and loyalty cards, and provides special offers directly to a user's mobile device. Android Pay is compatible wit...
Yes - I'm more likely to buy with flexible payment options.
Sometimes - It depends on the item and terms.
Rarely - I typically prefer paying upfront to avoid debt.
Not at All - My purchase decisions are based on need and budget.
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/05/mobile-payments.jpg
https://www.ecommercetimes.com/story/how-retailers-can-use-payments-to-win-in-todays-e-commerce-ecosystem-177614.html
How Retailers Can Use Payments To Win in Today’s E-Commerce Ecosystem
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/frustrated-computer-user.jpg
https://www.ecommercetimes.com/story/investment-scams-skyrocket-victims-in-us-fleeced-for-4b-in-2022-177544.html
Investment Scams Skyrocket, Victims in US Fleeced for $4B in 2022
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/08/decision-maker.jpg
https://www.ecommercetimes.com/story/cyber-insurance-costs-rising-coverages-shrinking-report-178569.html
Cyber Insurance Costs Rising, Coverages Shrinking: Report
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/02/ChatGPT-smartphone.jpg
https://www.ecommercetimes.com/story/the-future-of-ai-in-retail-beyond-the-chatgpt-hype-177681.html
The Future of AI in Retail: Beyond the ChatGPT Hype
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/07/computer-watch.jpg
https://www.ecommercetimes.com/story/the-art-of-timing-social-media-posts-for-retail-success-177723.html
The Art of Timing Social Media Posts for Retail Success
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/07/X.jpg
https://www.ecommercetimes.com/story/musk-rolls-dice-with-drastic-rebranding-of-twitter-178485.html
Musk Rolls Dice With Drastic Rebranding of Twitter
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/10/smartphone-texting.jpg
https://www.ecommercetimes.com/story/mobile-shopping-apps-linked-to-digital-wallets-a-loyalty-driving-duo-177650.html
Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/11/chess.jpg
https://www.ecommercetimes.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/password-hacker.jpg
https://www.ecommercetimes.com/story/retail-sector-bearing-the-brunt-of-cyber-assaults-177688.html
Retail Sector Bearing the Brunt of Cyber Assaults
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/07/Wix-AI-Site-Creation.jpg
https://www.ecommercetimes.com/story/new-wix-ai-powered-platform-promises-speedy-e-commerce-website-creation-177717.html
New Wix AI-Powered Platform Promises Speedy E-Commerce Website Creation
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/02/unboxing.jpg
https://www.ecommercetimes.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
Enter your Username and Password to sign in.
Loading ...
Social Media
See all Social Media