Sometimes when you tug on the thread of a small customer service failure, you unravel a big skein of much knottier problems. That happened when Shield Healthcare didn't send "Great Aunt Nelly" her shipment of medical supplies on time. There are many people like Nelly in the U.S. -- elderly and disabled folks who depend in part or entirely on...
This is a call for resistance that has nothing to do with politics. It's coming from someone who unwittingly walked into a virtual jail cell that was disguised as a DirecTV contract. I'll be behind bars for another 23 months, and I'm counting the days. Please don't take this as a rant or as an attem...
It's easy to lose sight of people in a CRM discussion, focusing instead on the great technology and what it lets us do under optimum circumstances. We should keep the customer in mind at all times, however, for without them what are we? Forgetting the customer is dangerous both for customers and ven...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/05/it-manager-300x161.jpg
https://www.ecommercetimes.com/story/the-business-case-for-clean-data-and-governance-planning-176778.html
The Business Case for Clean Data and Governance Planning
Netenrich Introduces AI/ML Platform for Cloud Security
Cloud Providers Push Products, Tactics, To Win Customers in Competitive Market
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/04/nft-1-300x156.jpg
https://www.ecommercetimes.com/story/finding-the-fun-in-non-fungible-e-commerce-176613.html
Finding the Fun in Non-Fungible E-Commerce
Cryptocurrency as a Hedge Against the Declining Dollar
Crypto 101: Data Privacy and Security on Cryptocurrency Platforms
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/06/exec-smartphone-300x156.jpg
https://www.ecommercetimes.com/story/digital-devices-of-corporate-brass-ripe-for-hacker-attacks-176860.html
Digital Devices of Corporate Brass Ripe for Hacker Attacks
Hackers Cast LinkedIn as Most-Popular Phishing Spot
PII of Many Fortune 1000 Execs Exposed at Data Broker Sites
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/05/sports-betting-apps-300x156.jpg
https://www.ecommercetimes.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Appdome CEO on Mobile App Security: No Developer, No Code, No Problem
Gamifying EdTech Launches Learning to Loftier Levels
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/05/call-center-team-300x156.jpg
https://www.ecommercetimes.com/story/marketers-beware-floridas-mini-tcpa-176642.html
Marketers: Beware Florida's Mini-TCPA
How AP Automation Bolsters Supplier and Customer Relationships
How To Assess if Amazon Is Right for Your Brand
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/04/twitter-elon-musk-300x156.jpg
https://www.ecommercetimes.com/story/musk-masterminds-private-twitter-takeover-for-44-billion-176607.html
Musk Masterminds Private Twitter Takeover for $44 Billion
The Fascinating Dance Between Twitter and Musk
Forrester Pegs B2B Fraud, Cyber Insurance Complacency as Top Threats in 2022
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/03/digital-wallet-qr-code-300x156.jpg
https://www.ecommercetimes.com/story/whats-in-store-for-next-gen-digital-wallets-87451.html
What's in Store for Next-Gen Digital Wallets
US Shoppers Spent $1.7T Online During Pandemic, Another Trillion Forecast for 2022
Social Media Advertiser Musts: Multi-Platform Strategy, Automation
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/04/open-sign-300x156.jpg
https://www.ecommercetimes.com/story/2022-will-mark-retails-permanent-evolution-to-omnichannel-operations-176597.html
2022 Will Mark Retail's Permanent Evolution to Omnichannel Operations
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Social Commerce Trending Higher for Consumer Conversions
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/04/cloud-server-300x156.jpg
https://www.ecommercetimes.com/story/nasuni-founder-andres-rodriguez-object-storage-offers-more-cloud-benefits-lower-cost-87474.html
Nasuni Founder Andres Rodriguez: Object Storage Offers More Cloud Benefits, Lower Cost
Banks, Fintech Hold Fate of Disappearing Dollar Technology
Looking for Love Online? Advice To Protect Your Wallet
Enter your Username and Password to sign in.
Loading ...
Social Media
See all Social Media