The market has declared CRM dead any number of times over the years. The most recent pronouncement came when iconic Siebel was purchased by Oracle. If the market maker couldn't stay afloat, then what hope did other vendors have? To be sure, there is something to that doleful reasoning: Few expect th...
For companies with average revenues of $8.26 billion, the average IT budget hovers around $28.21 million, according to a Gantry Group survey. Given those numbers, small and medium-sized enterprises may wonder how they can compete in reliable and innovative information technology. But for a company w...
Just as technology has changed the landscape of corporate environments, it is predicted to transform how medicine is done, according to a recent survey. The 2004 Most Wired Survey and Benchmarking Study was conducted by Hospitals & Health Networks, a publication put out by the American Hospital ...
With facilities in 25 states and the District of Columbia, Beverly Enterprises is among the largest providers of eldercare in the U.S. Through its Beverly Healthcare division, it provides 367 skilled nursing homes and 19 assisted living facilities. Ninety of its facilities have Alzheimer's Disease c...
Wednesday's salesforce.com IPO offered a rare opportunity for smaller CRM companies to elbow their way into the media spotlight. Many of these competitors claimed that they were taking customers away from the now-public company's customer entourage. Although a salesforce.com spokesperson said that t...
About three weeks ago, Oracle issued a security alert describing multiple SQL injection vulnerabilities in its E-Business Suite 11i and Applications 11.0. The alert carried the company's highest severity rating, which it associates with a flaw that is "high risk and requires little specialized knowl...
As more consumers and businesses turn to the Internet not just for information, but as a way to run their daily errands, the need for more sophisticated customer service grows unabated. The old one-two punch of call-center representatives and an online Frequently Asked Questions (FAQ) page does not ...
It's an age-old slogan for companies: "We value your business." Thanks to customer relationship management (CRM) systems, many enterprises now can place a highly specific value on the worth of each customer's business. Like it or not, CRM systems allow companies to identify customer segments, or "ti...
CRM software revenues are expected to reach $30 billion in the next several years, according to research firm Cahners In-Stat. Even so, CRM implementation projects are often cited for high failure rates. To avoid losing customers, these projects need to succeed in more dimensions than just company m...
In creating a supply chain that serves a company's specific needs, it may seem as if hundreds of details must be examined to formulate an effective strategy. But in looking at nuances like transportation costs or the price of warehousing software, companies may be missing the big picture. There is n...
As part of cost-cutting measures, more companies are offshoring their tech-support divisions. Customers of companies like Hewlett-Packard, Microsoft, AOL and Dell regularly route their calls to overseas help desks, often located in India. Although training is available for these offshore personnel, ...
No matter how impressively a CRM or ERP application performs within a company, if it flunks with customers, it can become a staggeringly expensive piece of shelfware. To avoid this outcome, companies increasingly are purchasing software or services that monitor end-user interactions with application...
As e-commerce companies hammer out ways to fulfill customer orders with greater speed and accuracy, more and more of them are offering same-day shipping. For a small e-tailer that processes only a few orders per day, taking this step is usually not difficult. But at a large company that receives sc...
In late 2002, Microsoft rolled out the first version of its CRM software. In the intervening year, the company reports, more than 1,000 companies have purchased the product and praised its ease of use and painless integration. Not all companies are so enthusiastic, however. Some report software glit...
In today's business environment, most retail companies have an Internet presence, typically an e-commerce Web site where customers can buy products online. Considering the ubiquity of e-commerce, however, few companies seem to understand how to walk the fine line between enticing online customers to...
I prefer to buy from my country or countries that mostly align with my principles.
I consider the country of origin, but price and quality are more important.
The country of origin has no influence on my buying habits.
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/02/windows-365.jpg
https://www.ecommercetimes.com/story/windows-365-and-the-coming-abyss-in-the-pc-market-177839.html
Windows 365 and the Coming Abyss in the PC Market
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/06/password-hacker.jpg
https://www.ecommercetimes.com/story/avoid-being-the-next-victim-of-account-takeover-fraud-177014.html
Avoid Being the Next Victim of Account Takeover Fraud
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/03/tax-return.jpg
https://www.ecommercetimes.com/story/consumers-businesses-its-time-to-self-protect-against-tax-season-fraud-178104.html
Consumers, Businesses: It’s Time To Self-Protect Against Tax Season Fraud
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2022/11/web-team.jpg
https://www.ecommercetimes.com/story/digital-marketers-take-fragmented-tactics-to-new-targets-177076.html
Digital Marketers Take Fragmented Tactics to New Targets
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/01/Saas-Platform-Developer.jpg
https://www.ecommercetimes.com/story/e-commerce-fraud-prevention-strategies-for-an-iffy-economy-177307.html
E-Commerce Fraud Prevention Strategies for an Iffy Economy
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/03/sad-teen-smartphone.jpg
https://www.ecommercetimes.com/story/waging-war-on-the-sextortion-epidemic-177981.html
Waging War on the Sextortion Epidemic
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/01/apple-pay-google-pay.jpg
https://www.ecommercetimes.com/story/big-banks-and-big-tech-set-to-square-off-over-digital-wallets-177326.html
Big Banks and Big Tech Set To Square Off Over Digital Wallets
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/01/tiktok-iphone-app-store.jpg
https://www.ecommercetimes.com/story/despite-popularity-will-let-me-tiktok-that-become-a-fading-phrase-177303.html
Despite Popularity, Will ‘Let Me TikTok That’ Become a Fading Phrase?
https://www.ecommercetimes.com/wp-content/uploads/sites/5/2023/02/internet-user.jpg
https://www.ecommercetimes.com/story/tips-to-help-mask-your-identity-online-177846.html
Tips To Help Mask Your Identity Online
Enter your Username and Password to sign in.
Loading ...
Social Media
See all Social Media